Ringover, a VoIP service provider, has launched Cadence, a multi-channel sales prospecting product for SMEs. Cadence focuses on the three pillars of a compelling sales strategy: work facilitation, prospecting process optimization and team performance enhancement. Customers like to be engaged through an increasing variety of communication channels, such as social media and email. In order to achieve this, sales agents must continually look across different channels, making it challenging to manage business processes. Cadence is Ringover’s response to solving this significant issue. Using a simple interface, Cadence completely automates the sales prospecting process. With the help of this application, sales staff can design unique communication sequences for each type of prospect, including calls, emails, SMS messages and LinkedIn messages. This solution entails entering prospect information and determining which channel of communication will be utilized to reach the prospects, and when they will be contacted. This simple, yet efficient…
T-Mobile has announced its latest sustainability initiative, a commitment to reach net-zero emissions across its entire carbon footprint by 2040. The operator has also joined The Climate Pledge, a community of organizations working together to combat global carbon emissions. T-Mobile is the first wireless company in the United States to set a net-zero objective that has been certified by the Science Based Targets Initiative (SBTi) using its Net-Zero Standard. The target includes direct and indirect emissions from T-Mobile’s operations and facilities, purchased electricity, and all remaining indirect scope 3 emissions, such as those produced by suppliers, customer device usage, materials, employee travel and other factors, accounting for roughly two-thirds of the company’s total carbon footprint. The Climate Pledge, launched in 2019 by Amazon and Global Optimism, is a pledge to reach net-zero emissions 10 years before the date targeted by the Paris Agreement. T-Mobile joins almost 400 companies…
T-Mobile’s data breach affected 37 million customers A major data breach impacting 37 million T-Mobile users has been revealed. The hack, which was discovered on January 5th, is thought to have started on November 25th, 2022. An application programming interface (API) was taken advantage of by a hacker to attain unauthorized access to client data. The breach allowed access to names, billing addresses, emails, phone numbers, dates of birth and T-Mobile account numbers, but did not reveal payment card information, social security, tax, driver’s license, or other government-issued ID numbers. Read more at: https://tinyurl.com/mtsr7tkm Microsoft makes a multibillion-dollar investment in OpenAI Microsoft has made an undisclosed multibillion-dollar investment in OpenAI, the developer of the popular artificial intelligence service ChatGPT. This expenditure is Microsoft’s largest bet on AI technology to date. The AI platform will be used with a variety of consumer and commercial products, including Office software and the Bing…
Mitel, a global business communications provider, has announced that it has entered into exclusive negotiations with Atos to acquire Unify, the Unified Communications and Collaboration (UCC) and Communication and Collaboration Services (CCS) businesses of the Atos group. The proposed purchase would boost Mitel’s organizational scope, worldwide revenues and profitability. With a combined client base of more than 75 million users in more than 100 countries and a channel network of more than 5,500 worldwide partners, Mitel and Unify would become a well-established UC leader in the Americas and Europe. As part of the proposed agreement, Mitel would acquire Unify’s voice platforms, collaboration and contact center solutions, device and endpoint portfolio, and related intellectual property. A managed services company with a track record of assisting corporate businesses in digitally transforming their communications environments would also be added by Unify. This expansion is anticipated to further enhance Mitel’s capacity to…
As the UK’s communications regulator, Ofcom, prepares revised regulations that will hold telecom companies to a higher standard, the UK operator BT is stepping up its efforts to fight scammers. In order to achieve this goal, Hiya Protect, a network-level monitoring system that can detect and reject suspicious calls, will be used by the company. This technology will be available to both fixed-line and mobile EE subscribers. According to a study done by the Hiya team, 29 percent of all phone calls in the UK are spam. 50 percent of those calls are fraudulent, making the UK the most fraudulent country in Europe. This demonstrates the scope of the problem, which affects a vast number of people in the UK. Naturally, Ofcom is aware of this problem. According to calculations made by the telco regulator, a quarter of UK adults dealt with at least one instance of suspicious…
Deutsche Telekom named the most valuable brand in Europe The Brand Finance Global 500 has rated Deutsche Telekom (DT) the most valuable brand in Europe, bringing it up six places to 11th overall. The company ranks second amongst worldwide telecoms, trailing only Verizon and ahead of AT&T. Only Samsung, the Industrial and Commercial Bank of China and TikTok break the US company’s dominance of the top 10 most valuable brands in the world. Read more at: https://tinyurl.com/57u59bbw e& increases stake in Vodafone to 12% In recent years, Vodafone has suffered financial setbacks and investors have pushed the corporation to make adjustments and restore its fortunes. e& (previously Etisalat), one of Vodafone’s investors, has purchased a nearly 10% share in the company for £3.3 billion and has since steadily raised its stake to 12%. The transaction will provide e& with considerable exposure to a global leader in connectivity and digital services,…
Dialpad, a leading AI-Powered Customer Intelligence Platform, has announced updates to their open app ecosystem. These advancements make it easier for customers to integrate their workflows and apps into a single effective workplace and adjust their workflows for improved communications and cooperation. The App Marketplace includes integrations with Microsoft Teams, Microsoft Dynamics, and the newly added Bullhorn, ServiceNow, HubSpot, as well as Google ChromeOS Desk Connector. Customers may now consolidate all of their daily tasks into one pane thanks to these integrations. Customers may also quickly search for and find available solutions based on use cases or specific industry requirements. Dialpad combines the most advanced AI Contact Center, AI Sales, AI Voice, AI Meetings and AI Messaging solutions in one. With over 3.5 billion minutes of real-time AI data, Dialpad is the only AI-powered customer intelligence company that is partnered across multiple Google business sectors, including Google Cloud,…
XConnect, a provider of numbering intelligence solutions, has announced a partnership with IDT Global, the wholesale voice and SMS subsidiary of IDT Corporation. The partnership will see IDT Global utilize XConnect’s RealNumber DNO database, which contains over 6 billion local and toll-free numbers in North America, in order to enhance its customers’ voice experience and protect them from fraudulent calls. The RealNumber DNO contains numbers that should never be used for call origination, assisting in the prevention of telecom fraud on known inbound-only and invalid numbers. By accessing the RealNumber DNO, IDT Global will be able to identify invalid calls and increase the quality of its traffic. This database is updated daily and includes North American toll/local and toll-free lines, providing IDT Global with a complete and trustworthy additional layer of defense in its role as a gateway operator. The collaboration also further expands XConnect’s optimization of…
Telia Company, a Swedish telecommunications operator, has announced changes to its top management that will put sustainability at the forefront of the company’s agenda. In March, Ola Rembe, a former executive at Ericsson, will become Senior Vice President and Head of Communications, Brand and Sustainability at Telia. This newly created position combines these different roles for the first time. When it comes to sustainability, Telia is regarded as one of the telecom companies with more progressive thinking. The corporation has established specific goals to achieve a value chain that will be carbon neutral by 2030 by at least halving greenhouse gas emissions and offsetting the remainder. In addition, Telia has mandated that its suppliers set science-based goals, and last year it was disclosed that 29% of the suppliers participating in its supply chain emissions had already done so, with a further 21% in the process of receiving…
France invests €750 million in 6G R&D For research and development projects in advanced network generations such as 5G and 6G, France has announced a €750m grant program. In order to produce sovereign solutions, especially with the pandemic and global trade disputes, the country is focusing on virtualization, open interfaces for access networks, edge computing, security, and AI and machine learning integration. The scheme is part of Macron’s France 2030 strategy. It is a €30 billion plan aimed at modernizing the economy and positioning France as a world leader in future network technologies. Read more at: https://tinyurl.com/4jr922dn T-Mobile in talks to acquire MVNO Mint Mobile T-Mobile is apparently in discussions to buy Mint Mobile, a pre-paid mobile virtual network operator (MVNO) backed by Ryan Reynolds. Mint Mobile has grown in popularity since its launch as Mint SIM in 2015. It has been touted as a cheaper alternative to major mobile…