The Apiary Capital portfolio company Conn3ct, a provider of unified communications, contact center and global network service solutions, has acquired ICR Speech Solutions and Services Limited (ICR), a highly specialized speech application development company involved in interactive voice response (IVR) and next-generation speech bot technology. Conn3ct said that this acquisition is a major event in the company’s strategy, and adds important skills and intellectual property to IVR, which is essential for delivering an optimum call center customer experience. According to a statement, this partnership with ICR will enable Conn3ct to offer a fully automated caller experience, where complex queries are quickly identified and routed to a live agent. IVR is a critical contact center technology that provides the initial response to the calling customers before they reach an agent. Substantial advances in technology and the introduction of artificial intelligence and machine learning have driven IVR from basic call management to…
Ujet raises $55 million to expand cloud-based customer support platform Ujet, a leading provider of cloud contact center software, has secured USD 55 million in Series C funding…
Yeastar Information Technology, a leading provider of cloud-based and on-premises VoIP PBX systems and VoIP gateways for small and medium-sized enterprises (SMEs), has announced that its S-Series VoIP PBX, Cloud…
Salt Security raises $20 million to protect APIs with AI US-based Salt Security, a cybersecurity startup that helps companies protect APIs, has closed a USD 20 million Series…
Cloud-based softswitch solution provider Telinta has enhanced its TeliGlobe Mobile Softphone with new SMS options. Available for both Android and Apple iOS mobile devices, TeliGlobe is a brandable…
The Dublin, Ireland-based company AirSpeed Telecom has partnered with Intellicom, an international business telephony and contact center provider, to integrate new Voice over IP (VoIP) solutions into the…
Ireland’s GoMo goes for more as it hits 200,000 customers Virtual network operator GoMo, the budget mobile brand of Irish telco Eir, has reached 200,000 customers, since launching only eight months…
Telefonica Deutschland Holding AG, the leading mobile operator in the German market, has announced an agreement to sell about 10,100 telecom sites to the group’s majority-owned tower infrastructure…
Contributed by Maor Efrati, CTO at monogoto Working from home: A lot has been said about increased productivity and family time as positively impacted during the COVID-19 quarantine. I…
Spanish telecom operator MasMovil agrees $3.3 billion private equity bid KKR, Cinven and Providence have made their Public Acquisition Offer for Spanish telecoms operator MasMovil. The three venture…
