Reinvent Telecom, a private-labeled unified communications provider, has announced the introduction of MyCloud Contact Center, its Contact Center-as-a-Service (CCaaS) platform. The cloud-based solution is intended for small and medium-sized enterprises (SMBs), and it will be priced accordingly. The platform will integrate voice, email, and webchat into a single workflow for agents. It will offer interactive voice response, skills-based routing, queue callback, supervisor control, contact center agent client, Salesforce CRM integration, screen pop, real-time wallboards, and historical reporting. Contact center technologies have traditionally targeted large and midmarket organizations, but Reinvent Telecom saw that SMBs also required multichannel contact center solutions to improve their customer experience. MyCloud Contact Center was created to fulfill this demand, allowing Reinvent’s reseller partners to provide enterprise-level contact center features to SMB clients at a low cost. Delivering CCaaS will aid Reinvent Telecom reseller partners in remaining competitive in the market as feature parity in UCaaS platforms…
NUSO, a global communication-focused software as a service (SaaS) company, has become a Cloud Peering Partner for Zoom Phone on Zoom’s Provider Exchange. This means that Zoom customers may now connect to the PSTN using NUSO’s carrier phone, allowing organizations of all sizes to enjoy a smooth and secure communication experience. The partnership combines Zoom’s cutting-edge Cloud Phone System with NUSO’s unrivaled customer service and security to deliver an efficient, trustworthy, and secure communication solution. NUSO’s real-time service provisioning enables faster and more dependable client experiences, and incorporating the SaaS companies calling into the Zoom Phone application is an exciting development for both organizations. Briana Sullivan, VP of Marketing at NUSO, said: “We are thrilled to announce our Cloud Peering Partnership with Zoom for Zoom Phone users. Integrating NUSO calling into the Zoom Phone application is incredibly exciting for our collective teams. We look forward to growing the NUSO and…
GoTo introduces over 30 new features GoTo has revealed over 30 new features across its IT management, support, and unified communications solutions. The new features include GoTo Resolve and Zendesk connectivity for remote support sessions and automated session tracking. Also, Rescue and Google Translate integration, GoTo Customer Engagement, and OpenAI’s ChatGPT integration to produce custom content. Other additions include enhanced call statistics, a centralized security dashboard, and customized surveys. The new features are intended to help consumers and IT teams save time and money while boosting productivity, usability, and the customer experience. Read the full article. Virsae and Hammer team up for a 360-degree cloud contact center experience Virsae and Hammer have collaborated to introduce Outside In – Inside Out, a 360-degree consumer and agent experience solution for contact centers. The service delivers a unified view across on-premise, cloud-based, and hybrid infrastructures, allowing network readiness evaluations, customer journey discovery and…
AST SpaceMobile has made history by successfully connecting a direct voice call between the United States and Japan via its Low Earth Orbit (LEO) satellite constellation, using standard smartphones. The use of standard smartphones makes this a world first, as no one has previously achieved a direct voice connection from space to unmodified cellular devices. AST SpaceMobile partnered with some of its mobile operator partners, including AT&T, Rakuten, and Vodafone, to make the connection. The test call was made using AT&T spectrum and a Samsung Galaxy S22 smartphone in the Midland, Texas area, connecting to Rakuten in Japan. The successful test call validated AST SpaceMobile’s network architecture and systems, including its BW3 satellite, which it describes as the largest commercial communications array in low-earth orbit. The call also paves the way for space-based cellular broadband. AST SpaceMobile’s goal is to provide coverage to close to 50% of the world’s population…
Sinch, a cloud communications provider, has announced a partnership with Synoptek, a business and digital transformation advisory company, to offer professional and managed services for Microsoft Teams Phone System. The services will be integrated with Operator Connect or Direct Routing. The alliance was formed in response to the rising demand from business clients for expert services to supplement their personnel for managing the deployment, installation, and maintenance of the Microsoft Teams Phone System as well as connecting to the Public Switched Telephone Network (PSTN). Sinch is a Microsoft Operator Connect partner that assists organizations in integrating voice services into Teams via Operator Connect, allowing them to make calls to anyone, anywhere, over the PSTN. Professional and managed services help businesses complete this digital transition more quickly and efficiently. Sinch offers a carrier-grade voice network and is the largest Tier 1 network in the United States, providing reliable service to companies…
Messaging apps urge UK government to rethink online safety bill The heads of messaging apps including WhatsApp and Signal have written an open letter urging the UK government to reconsider its proposed internet law. The Online Safety Bill, which is presently being debated in the House of Lords, would provide the government with broad powers of censorship over all digital speech and information. The letter says that the measure might damage end-to-end encryption, allow indiscriminate monitoring, and fundamentally destroy communication security. The top executives of the firms say that there can be no “British internet,” and that the measure should be revised to encourage more privacy and security. Read the full article. AT&T to be the exclusive mobile carrier for US MVNOs The US National Content & Technology Cooperative (NCTC) has signed a deal with AT&T making it the exclusive mobile carrier for almost 700 small and mid-sized independent cable…
Clickatell, a mobile messaging and chat commerce pioneer, has introduced the world’s first Chat Commerce Platform as a Service (CCPaaS), which enables companies to capitalize on chat commerce opportunities. The new platform enables businesses to communicate, connect, and transact with consumers over existing messaging networks. The CCPaaS platform allows for comprehensive, authorized commerce experiences within popular messaging environments including WhatsApp, Apple Messages, SMS, and USSD. This latest Clickatell product will help businesses stay ahead of the conversational commerce trend and help them capitalize on the potential that chat commerce brings to the market. Through the simplicity of texting, the platform enables relevant, in-context brand experiences and secure payment possibilities. Businesses may do business on the world’s most popular messaging apps, saving time, money, and increasing customer satisfaction. Clickatell’s CCPaaS is also the first SaaS solution to enable secure payment processing through integration with key payment gateways, allowing…
Peerless Network, a global communications provider, has announced the availability of its SIP Trunking services on Genesys’ AppFoundry marketplace. The AppFoundry marketplace serves as a helpful solution-centric marketplace for all Genesys platforms in one place by providing a variety of integrations and apps that help deliver excellent customer experiences. According to Jim Brewer, EVP of Products and Technology at Peerless Network, the collaboration with Genesys will provide companies with the freedom to select the carrier of their choosing. Peerless Network’s SIP Trunking service will be integrated with Genesys Cloud CX. This will provide clients with direct access to the company’s IP-based network. Customers in the United States will be able to increase communications effectiveness, broaden their reach internationally, and save money on international calls. “This combination also gives U.S.-based customers the opportunity to make their communications more efficient, expand their global calling footprint, and save on international calling,”…
Verizon Business has announced that it will provide a variety of network connectivity options to Siemens, a German global technology business, in order to maintain the security of its employees’ devices and data. The solutions will provide Siemens employees in smaller office locations with a smooth “plug and play” user experience while emphasizing security and zero trust principles. Siemens’ zero-trust initiative demands that all employee devices be verified, approved and continually checked before access to mission-critical applications and data is granted or retained. Verizon Business will implement an “internet only” connection, such as a global Managed Wide Area Network based on Cisco Meraki technology, which is vital to the success of the Siemens’ “never trust, always verify” program. According to Sanjiv Gossain, EMEA Vice President, Verizon Business, an intelligent network may make underlying architectures more agile by controlling traffic and improving operational efficiency. He noted that while every…
Telgorithm launches a new product feature dubbed Time Routing Telgorithm, an A2P text messaging API provider, has introduced Time Routing, a novel product feature that enables enterprises to better manage queued A2P messages. Businesses may use this tool to plan communications in advance, cancel them, or “expire” queued messages that are no longer required owing to time constraints on a per campaign basis. In particular, for high-volume and time-sensitive SMS/MMS initiatives, this capability enables enterprises to better manage A2P communications and save expenses. In addition to Telgorithm’s current Smart Queueing and Message Prioritization functionalities, Time Routing is provided with the API at no additional cost. Read the full article. Sinch announces strategic collaboration with Salesforce Sinch, a cloud communications supplier, has established a strategic partnership with Salesforce. Sinch will be a critical provider for Salesforce’s worldwide SMS delivery operations and will supply Salesforce and its global client base with enterprise-grade…