TELUS International and Five9 launch an advanced AI-powered Contact Center as a Service platform. Phonism integrates with Cisco’s Webex, providing cost-effective device management and streamlining collaboration. Viking Electronics endorses Ooma AirDial as a reliable POTS replacement, emphasizing wireless turnkey solutions. Cresta unveils AI enhancements for contact centers, driven by Large Language Models, promising unprecedented performance and productivity.
IBM and AWS are joining forces to enhance generative AI solutions. IBM Consulting will train 10,000 consultants in AWS generative AI by 2024, offering services like Contact Center Modernization with Amazon Connect. Sinch is partnering with Webex by Cisco to launch Sinch Calling with Webex, an integrated product combining messaging, meetings, and voice capabilities. Ooma is expanding its services to the Asia Pacific region to support IWG’s work solutions, providing phone and unified communications services. Connectbase is expanding data capabilities in The Connected World platform, offering detailed tenancy data for network operators expanding in the UK and Ireland.
Spectrum Enterprise, a part of Charter Communications, Inc., today announced a multi-year agreement with MiCTA (formerly known as Michigan Collegiate Telecommunications Association), a national group purchaser of technology solutions for its nonprofit members, including government, education, libraries, charitable and religious organizations. The arrangement makes it easier for members to modernize their networks and enhance the digital experience for consumers and employees.
In a bold move set to enhance its spectrum capabilities, T-Mobile US is poised to acquire Comcast’s 600 MHz frequencies, in a deal worth up to $3.3 billion. With 39 million subscribers potentially impacted, this decision reconfirms T-Mobile’s commitment to streamlining its 600 MHz range, especially in key US cities. It’s worth noting that despite the ambitious agreement, Comcast retains the rights to exclude any licenses before completion. The deal serves both parties well, promising to augment T-Mobile’s already substantial frequencies and refresh Comcast’s spectrum focus on high traffic areas.
Brought forth by the Wireless Broadband Alliance (WBA), the exciting implementation of Wi-Fi 7 offers to revolutionize our wireless possibilities. This tech breakthrough, outpacing previous Wi-Fi versions, promises double the bandwidth and triple the speed, enabling impractical or seemingly impossible applications to become reality. The technology, based upon the IEEE 802.11be standard, will enable channel widths up to 320 MHz and support 4k QAM. With the potential for widespread deployment, Wi-Fi 7’s multi-link operation could mark a future with enhanced Wi-Fi experiences and low-latency immersive applications. However, the prerequisites of a solid fiber connection highlight challenges in achieving full-scale benefits.
As mobile operators grapple with record levels of international roaming traffic, they are faced with intricate wholesale roaming partnerships. Syniverse’s Senior Director, William Oliver, sheds light on intricacies surrounding such relations, mainly due to time-consuming discount calculations. Oliver proposes ‘multilateral netting’ as a solution to streamline cash flow and decrease workloads, taking into account not just roaming bills, but a variety of other payments.
As T-Mobile launches its 5G SA network slicing beta, it offers a unique window of opportunity to developers, aiming to improve video calling applications. With the rising demand for such apps in the remote work era, developers leveraging the tailored network slices could unlock applications showcasing faster speeds, decreased latency, and better reliability. As some experts express high hopes for the potential of network slicing, could this move revolutionize telecommunications amidst the surge in hybrid work?
Cellnex, an esteemed telecom infrastructure supplier, is collaborating with Forever Manchester to foster digital inclusion, introducing two funds focused on nurturing related projects across Manchester. Reflecting the principles of the Greater Manchester Digital Inclusion Strategy, these funds could support various efforts such as improving online access for job seekers or distributing recycled computers.
Verizon and YouTube team up to offer NFL Sunday Ticket, Cisco and Qwilt enhance content delivery in Italy, Verizon and AT&T notify customers of new fees, Google rolls out safety feature for detecting Bluetooth trackers on Android devices, and worldwide smartphone market sees a 10% decline in Q2 2023.
Crown Castle, focusing on a restructuring plan, intends to trim its workforce by 15% in response to telecom firms reducing investment. Alongside staff reduction, it will cease tower installation services while continuing to offer site development. Despite lowered earnings predictions, the second quarter of 2021 showed strong revenue growth, highlighting the company’s resilience in a challenging market.
