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Salesforce launches a generative AI CRM technology The world’s first generative AI customer relationship management (CRM) platform, Einstein GPT, has been released by Salesforce. The system will provide personalized content for interactions across sales, service, marketing, commerce, and IT using real-time data from the Salesforce Data Cloud. Clients may integrate data with OpenAI’s cutting-edge AI models or employ external models within Salesforce CRM to create dynamic content that responds to user requirements. In order to invest in high-potential businesses and support ethical, reliable, and generative AI, Salesforce Ventures has also established a $250 million Generative AI Fund. Read more at: https://tinyurl.com/2vu9vhnn Dish Wireless receives FCC permission to test T-Mobile’s 5G spectrum Dish Wireless will perform 5G testing using part of T-Mobile’s low-band spectrum before determining whether to acquire the spectrum later this year. The Federal Communications Commission approved the testing, which will be conducted in Arizona until September 30. Dish…

News Roundup

A quick roundup of the news in Telecoms | Week #48

By Aiste Kryzanovske December 2, 2022

Orange to cut down energy use by deploying 5G Orange claims to be on a mission to alleviate strain on Europe’s energy networks. The corporation asserts that it can save energy and is doing this by introducing the latest generation of technology, in particular 5G. All of this effort is being applied in order for the company to achieve net-zero carbon emissions by 2040. Deploying 5G is cited as a crucial component of this undertaking. Read more at: https://tinyurl.com/4zmnpfce FCC bans all Huawei and ZTE equipment The sale and import of equipment produced by Chinese manufacturers Huawei and ZTE has been banned by the US Federal Communications Commission (FCC). Dahua Technology and Hangzhou Hikvision Digital Technology, as well as radio equipment producer Hytera Communications Corp., are also banned. According to the FCC, these suppliers pose a threat to national security in the United States, and their technology may potentially be…

Telecom News

SIPPIO launches Fast Track Accelerator program for carriers and service providers

By Aiste Kryzanovske October 20, 2022

In order to help carriers and service providers become fully compliant with the Microsoft and Zoom Ecosystems, SIPPIO, a global provider of corporate phone services, has launched its Fast Track Accelerator program. Carriers and service providers who participate in this program become completely compliant with the architecture and automation processes needed for wholesale certification within the Microsoft Operator Connect and Zoom Provider Exchange ecosystems. The program provides resellers with a rapid path to start selling retail voice subscriptions. The cloud-based services from Microsoft and Zoom that are covered by this program include Zoom Peering, Microsoft Direct Routing, Microsoft Operator Connect and Zoom Provider Exchange. With a completely customized, white-labeled platform that offers pre configured infrastructure and services for full implementation, the Fast Track program enables network operators and carriers to become Microsoft and Zoom providers. Through the accelerator program, which covers 74+ countries, service providers and carriers may…

Telecom News

Snom releases new headsets and conference systems for all work scenarios

By Aiste Kryzanovske September 22, 2022

When choosing the right equipment, it is important to consider the additional criteria that is necessary to meet the changing expectations of professional equipment for mobile workplaces. Among other things, this includes the seamless use of purchased devices anywhere, and the possibility of multi-purpose technology. Snom has been taking this approach in the development of its IP phones for some time now. Through numerous integrations, Snom IP phones have become integral to intelligent office environments. Snom is now extending this strategy to its headsets and conference phones, while its new A330 M/D headset and the new C300 speakerphone contribute to the work-life balance of employees. Snom A330 M/D: Headset with full-band audio and comfort Thanks to state-of-the-art D/A converter technology and optimized speakers, the Snom A330 M/D is a mono- or binaural USB headset that delivers outstanding HD audio quality across the entire human hearing spectrum. The…

News Roundup

A quick roundup of the news in Telecoms | Week #20

By Aiste Kryzanovske May 20, 2022

Orange expands its phone recycling program Orange, a French telecommunications company, is extending its “Re” program, which offers phone recycling, refurbishing, repairs and returns. Customers may drop off phones that are no longer in use at the store, and Orange says any income earned from recycling these old devices will be donated to the Emmaüs International network. The telecom company has stated that the initiative would be expanded to the rest of its European areas, which include Moldova, Slovakia, Romania and Spain. Read more at: https://tinyurl.com/yckkrmss Exoprise launches new monitoring solution for collaboration apps Exoprise, a Digital Experience Monitoring (DEM) service provider, has introduced the latest version of its Service Watch Desktop (SWD) platform. This product helps IT teams to successfully identify problems and forecast performance deterioration when using enterprise collaboration platforms like Microsoft Teams, Zoom, WebEx and Google Meet. Businesses may drastically reduce MTTR and total troubleshooting time by…

News Roundup

A quick roundup of the news in Telecoms | Week #18

By Aiste Kryzanovske May 6, 2022

BT announces a new deal with Amazon Web Services BT’s Digital division has announced a new partnership with Amazon Web Services (AWS), which will see the cloud giant assist BT in migrating internal applications to the cloud. This initiative is part of BT’s larger strategy, which aims to modernize the company’s operations and save up to £2 billion each year by 2025. The operator claims that it will continue to make large investments and leverage AWS technology to improve its internal operations. Read more at: https://tinyurl.com/2p9ykxaz Apple under pressure over NFC access Apple has been accused by the European Commission (EC) of misusing its position to prevent competitor mobile wallets from being used on iOS devices. The European Commission stated that in order to benefit Apple Pay, the vendor restricts third-party wallet software developers’ access to the NFC input on its devices. If this statement is confirmed, it would appear…

Telecom News

DIDWW voice services compatible with Ribbon’s cloud communication solutions

By Aiste Kryzanovske March 24, 2022

DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services, is now a solution partner for Ribbon Communications Inc., a global provider of real-time communications software for service providers and enterprises. The DIDWW two-way SIP trunking solution is fully interoperable with Ribbon’s Session Border Controllers SWe Edge & CNe Edge. This combination will make it easy to provide mutual customers with secure, real-time services, while supporting simpler and more cost-effective connectivity for a wide range of unified communications (UC) solutions. Compatibility includes industry-leading providers such as Microsoft, Zoom, Cisco, Amazon, Ring Central, Twilio, Genesys, NICE CXone and more. The interoperability of DIDWW’s two-way voice services with Ribbon’s SBCs will provide customers with an extremely easy setup process. The powerful DIDWW SIP trunking solution offers virtually unlimited call capacity and flexible VoIP trunk configurations to assist businesses of any size in expanding their local or international communications. The company’s extensive international coverage of…

News Roundup

A quick roundup of the news in Telecoms | Week #7

By Aiste Kryzanovske February 18, 2022

Verizon drives towards its goal of net zero carbon emissions Verizon has used the proceeds from its most recent $1 billion green bond to sign a number of renewable energy purchase agreements (REPAs) in an effort to make its operations more ecologically friendly. These REPAs encompass around 910 megawatts of new renewable energy producing capacity throughout seven states in the USA, with wind turbines accounting for around 51% and solar panels for the remaining 49%. By 2025, the operator claims it will have sourced or generated renewable energy equal to 50% of its annual electricity use. Read more at: https://tinyurl.com/4fzb629n Broadvoice to officially launch GoContact BPO offering At the Call & Contact Center Expo US, Broadvoice, a supplier of hosted voice, unified communications (UC) and SIP Trunking services for businesses, will demonstrate its new contact center solution for the business process outsourcing (BPO) sector. This new offering is the result…

The effects of remote communication during distancing era

By Aiste Kryzanovske November 22, 2021

Who knew we would start the new decade with so many conference and video calls with colleagues, friends and family? If you feel tired or burned out after all these virtual calls, meetings or conferences, welcome to the club. So many people are experiencing this phenomenon that it has even been given the name “Zoom Fatigue”. “Zoom fatigue” describes fatigue, anxiety or burnout associated with excessive use of virtual communication platforms. “Zoom fatigue”, like other experiences accompanying the pandemic, is widespread, intense and completely new. So, the question is: what effect does the increased use of virtual communications have on our well-being? How does remote communication affect workers? The amount of virtual meetings have gone through the roof, with hundreds of millions of online encounters taking place every day, as protocols of social isolation have physically kept people apart. It is frustrating when most of our socialization takes place online,…

Top marketing tips from telecom professionals

By Aiste Kryzanovske July 5, 2021

It is imperative for every business to develop a marketing strategy that enables organizations to build long-term relationships with their customers. Developing and executing such a marketing strategy is not an easy task, especially in the ever-changing telecommunications industry. There are a myriad of ways to create and design a marketing campaign, and even more ways to manage your entire marketing strategy. To help you wade through the complex world of telecom marketing, we have searched far and wide to gather the top telecom professionals’ marketing ideas that will hopefully inspire everyone in their marketing path.Yaniv Masjedi, CMO of Nextiva, says being your own biggest competitor is the greatest motivation. “Being in such a competitive industry is a roller coaster, and at the same time, we like to see ourselves as our own biggest competitor. We aren’t striving to be like the other companies in our space because Nextiva…