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GoTo, a platform for Unified Communications as a Service (UCaaS) and enterprise IT support, has announced the availability of IT helpdesk capability within GoTo Connect. End users may now submit a ticket from within the GoTo app, enhancing GoTo’s proficiency in IT support and administration and offering a consolidated view geared to help IT managers speed up response time. Bringing flagship GoTo Resolve capability into GoTo Connect is one of many ways the firm has united its portfolio to maintain its dominance as the only vendor merging communications and IT support in one application. In addition to putting key support functions inside GoTo Connect, GoTo has made it easier than ever for IT managers to combine their most important support and communication needs with a new GoTo Essentials bundle offering. Since GoTo is the only supplier that includes phones, meetings, messaging, and helpdesk ticketing in one application, customers…

Telecom News

Telinta taps Hurricane Electric to provide global connectivity for Telinta’s hosted Softswitch and Billing platform

By Aiste Kryzanovske August 16, 2022

Telinta, a global leader in cloud-based softswitch solutions for VoIP service providers, and Hurricane Electric, the world’s largest IPv6-native Internet backbone, announced today that Telinta is adding Hurricane Electric’s IP network to connect its cloud-based TeliCoreTM Softswitch and Billing platform, providing world-class connectivity to Internet Telephony Service Providers (ITSPs). The collaboration is significant and brings together Telinta’s TeliCore platform, the largest hosted softswitch of its type anywhere in the world, with Hurricane Electric’s global IPv6 network, the largest IPv6 backbone in the world. As part of Telinta’s redundant connectivity with multiple Tier-1 carriers, Hurricane Electric will enhance Telinta’s global reach in providing hosted solutions to customers worldwide. This includes white label solutions for popular VoIP and UCaaS services such as Hosted PBX, SIP Trunks, VoIP calling from brandable Mobile and Desktop softphones, WebRTC, and more. “By leveraging our rich global network, Telinta can further serve the needs of VoIP providers,” said…

Telecom News

Schurz Communications launches UCaaS in cooperation with Alianza

By Aiste Kryzanovske July 21, 2022

The cloud communications platform from Alianza has been chosen by Schurz Communications, a provider of cloud services and broadband media, to offer its Antietam Broadband and Orbitel customers brand-new, cutting-edge, high-margin unified communication (UC) services and increase its addressable market. Schurz will be able to unlock and produce additional income from its current broadband services client base with the help of Alianza’s Business Cloud Communications (BCC) and Business Text Messaging (BTM) solutions, all while streamlining its back-end processes. Schurz sought a simple-to-deploy and maintain solution that would allow the company to rapidly extend and modify its service offerings in response to its customers’ rising demand for voice-first UC services, and their need to get such services from a reliable broadband provider. Customers of Schurz will be able to communicate, meet, and share across all of their devices thanks to Alianzas powerful, adaptable, all-in-one Business Cloud Communications solution.…

Telecom News

Smart City Networks to add Hosted Voice to its service portfolio

By Aiste Kryzanovske July 20, 2022

A cloud-based business Voice over Internet Protocol (VoIP) phone system called Hosted Voice will be added to the Smart City Networks portfolio of goods and services, the US-based provider of cutting-edge technology and communication services for trade exhibitions and events, has announced. The Smart City Hosted Voice solution, which was created with mobile users in mind, provides one-number calling from any device, and round-the-clock access to admin and user portals that let users individually manage their phone settings, greetings, out-of-office messages, phone mail, and other features. Smart City Hosted Voice provides a mobile app that allows any device to be used alternately for incoming and outgoing calling, and the system may be linked with Microsoft Teams deployments. Hosted Voice is a telecommunications platform that provides crystal clear call quality, flexibility and a variety of capabilities to tailor the product to the specific demands of any site, whether…

Telecom News

Telinta and DIDWW team up to deliver a white label hosted PBX solution for VoIP service providers

By Aiste Kryzanovske June 28, 2022

Telinta, a global leader in white label cloud-based switching and billing solutions for VoIP service providers, and DIDWW, a leading provider of premium quality VoIP communications and two-way SIP trunking services, today announced an integrated solution for Hosted PBX. phone.systemsTM is a fully-featured, cloud-based virtual PBX solution from DIDWW, integrated with Telinta’s softswitch and billing platform. The solution is specifically designed to interconnect with any service provider for VoIP Origination and Termination, and requires no special hardware to purchase and maintain. The white label solution includes: An intuitive drag-and-drop user interface, where configurations are instantly activated as they are graphically assembled. Highly scalable options to meet the needs of any size business customer, from simple home-based businesses to complex multi-location enterprises. Popular PBX features such as Call Queuing, Ring Groups, IVR, Voicemail, Conference Calling, Call Recording, Fax via G711u and T.38 codecs, Attended and Unattended Call Transfers, and…

Market Trends

Sustainability in Telecoms. Mission (im)possible?

By Aiste Kryzanovske June 13, 2022

One of the most important lessons society has learned from being stranded at home and unable to travel during a pandemic, is that once carbon emissions fall, the benefits materialize remarkably quickly. What have telecommunications providers learned during this time? That due to the staggering demand for digital communications at this time, the global telecom infrastructure has been forced to consume more energy than ever before, increasing the carbon footprint.

Telecom News

DIDWW and ID Travel Group cooperate to enable high-quality VoIP communications for travel advisors globally

By Aiste Kryzanovske June 8, 2022

DIDWW, a global telecoms provider offering premium quality VoIP communication and SIP trunking services for businesses and telco carriers all over the world, has announced an expanded strategic partnership with ID Travel Group. This premier B2B luxury tour operator encompasses travel advisors and sales professionals located in North and South America, Singapore and Australia. As part of this alliance, ID Travel Group will leverage DIDWW’s extensive virtual phone number coverage, allowing the company to accelerate its business growth and operate efficiently across multiple geographies. In addition, ID Travel Group will also utilize DIDWW’s fully compliant global two-way Voice and SMS solution to enhance the quality of its call center services and offer an extended reach for its customers. With an international business spanning five continents, ID Travel Group highly relies on powerful two-way SIP trunking for their call centers in the USA, Singapore and Zimbabwe, and home-based agents…

Telecom News

Google Cloud secures contract to supply Workspace to the public sector

By Aiste Kryzanovske May 31, 2022

Google Cloud, an accelerator of digital transformation for businesses, is expanding its presence in the Dutch public sector, having secured an agreement with the Central Dutch Government to provide access to the Google Workspace suite of cloud-based collaboration and productivity tools. The Central Dutch Government acknowledged in a statement that the agreement will help its departments shift toward hybrid working methods while also allowing participants to adopt the multi cloud paradigm of IT service consumption. The new agreement’s goal is to make it easier and more effective for Central Dutch government agencies to use the entire suite of Google Workspace technologies under pre-negotiated terms. In order to reach this goal, organizations will be able to fully utilize a variety of technologies, including industry-leading products such as Chat, Docs, Meet and Sheets, to better serve Dutch residents and enable new hybrid-working environments. The Central Dutch Government initiated a…

Telecom News

Twilio invests $750 million into Syniverse

By Aiste Kryzanovske May 19, 2022

Twilio, a customer engagement platform used by hundreds of thousands of businesses around the world, and Syniverse, a communications technology provider to leading carriers and enterprises, have announced that their strategic partnership has been finalized, with Twilio investing $750 million in common equity in Syniverse and the companies expanding their strategic and commercial partnership. In February 2022, Syniverse opted to abandon its intention for a $2.85 billion reverse acquisition that would have resulted in the business being listed on the New York Stock Exchange (NYSE). Syniverse will remain as being majority-owned by the Carlyle private equity firm, with Twilio’s $750 million investment serving as a source of additional funding. Twilio was originally mentioned in February as a possible alternative to the Syniverse NYSE IPO. With the completion of this deal, Twilio has become a large minority owner of Syniverse, while Carlyle retains the controlling share. Syniverse obtained $1.025…

Telecom News

DIDWW and Telesmart.io partner to enable service providers to rapidly access global numbers and deliver them to customers

By Aiste Kryzanovske May 12, 2022

DIDWW, a leading telecom operator that offers premium quality VoIP communications for businesses and telco carriers all over the world, has partnered with Telesmart.io, an expert in global number and messaging services. The partnership enables Telesmart.io’s customers to leverage its API-driven voice and messaging platform to access the global phone number coverage provided by DIDWW. Through DIDWW and Telesmart.io’s collaboration, customers gain an expansive numbering ecosystem with access to a network of DIDWW virtual phone numbers and a guaranteed caller ID. As a global telecom provider, DIDWW offers extensive coverage of local, national, mobile and toll-free virtual phone numbers in over 80 countries. Additionally, both voice and SMS communications may be enabled on the same number, and when combined with local two-way SIP trunks, customers benefit from a unique solution optimized for business VoIP communications. Laura Malyseva, Senior Account Manager at DIDWW, added, “We are excited to cooperate with…