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Telecom News

DIDWW and AssistYou join forces to offer AI-powered voice assistant services worldwide

By Aiste Kryzanovske June 2, 2023

DIDWW, a leading global provider of VoIP and SIP trunking services, has expanded its strategic partnership with AssistYou, a top developer of AI-driven voice assistants for large-scale phone customer service operations. By harnessing the power of DIDWW two-way SIP trunking, this collaboration aims to deliver enhanced voice services and further expand the global reach of AssistYou’s innovative voice assistant solution. Seeking to deliver best-in-class technology and services, AssistYou recognizes the crucial need for a partner, like DIDWW, capable of providing worldwide coverage for call termination, ensuring high-quality and secure VoIP communications. By employing the potential of voice technology, AssistYou helps businesses to reduce customer service workload, increase availability, and elevate overall customer satisfaction. Additionally, AssistYou Analytics tool enables organizations to analyze and enrich every phone call in real-time, generating valuable insights to optimize customer service and operational processes. Through this extended partnership, AssistYou will benefit from secure and uninterrupted voice…

Infrastructure

EXA and Cinturion Bridge Europe-Asia with Ultra-Low-Latency Infrastructure

By Aiste Kryzanovske June 1, 2023

EXA Infrastructure partners with Cinturion to connect state-of-the-art Trans Europe Asia System to its high-speed digital infrastructure, expanding routes and bandwidth for global customers and strengthening connectivity between India, the Middle East, and Europe.

Telecom News

5G Standalone and Network Slicing: Revolutionizing B2B Connectivity

By Aiste Kryzanovske June 1, 2023

Network slicing has become a popular topic in telecoms discussions, particularly in relation to the benefits of 5G for industrial or business applications. It is believed to improve the reliability and performance of connectivity in situations where network congestion or mission-critical operations are at stake. With the rollout of 5G Standalone, network slicing is becoming an increasingly important aspect of B2B installations.

Telecom News

Virtual Event Platforms: Skyrocketing Growth and Impact on Business Communication

By Aiste Kryzanovske June 1, 2023

The virtual event platform market’s potential $40 billion valuation by 2032 signals increasing digitalization in businesses worldwide. As unified communications services grow in popularity, so does the demand for virtual and hybrid event solutions for various industries.

Telecom News

Ericsson and MediaTek Break New 5G Upload Speed Record

By Aiste Kryzanovske May 31, 2023

Ericsson and MediaTek set a new 5G upload speed record of 440 Mbps, enhancing user experiences for video conferences, streamers, and gamers. The groundbreaking achievement utilized Uplink Carrier Aggregation and promises improved network performance in various applications.

Telecom News

Mutare Partners with Five9 to Combat Unwanted Calls in Contact Centers

By Aiste Kryzanovske May 30, 2023

Mutare Inc., the leading provider of voice threat defense solutions, has announced a new partnership with Five9, a renowned Intelligent CX Platform provider. As part of this collaboration, Mutare’s Voice Traffic Filter is now available on the Five9 CX Marketplace. This integration offers contact centers a seamless solution to combat unwanted phone calls by combining Mutare’s powerful voice defense technology with the Five9 Intelligent CX Cloud Contact Center. The Five9 Intelligent CX platform handles billions of call minutes annually and offers a range of features such as digital engagement, analytics, workflow automation, workforce optimization, and practical AI. These capabilities aim to enhance customer experiences, empower contact center agents, and drive tangible business outcomes. Alongside their dedicated personnel and strong customer relationships, this integrated solution sets Five9 apart in delivering exceptional CX. Chuck French, Mutare’s Chief Growth Officer, emphasized the significance of the telephone as a critical component of a world-class…

Telecom News

Red Oxygen Joins Communications Alliance: Boosting Australia’s Telecom Connectivity and Innovation

By Aiste Kryzanovske May 29, 2023

Red Oxygen joins Australia’s Communications Alliance, aiming to enhance connectivity and promote high business standards while fostering innovation in converging networks and technologies.

CPaaS

Sinch Leads in CPaaS: Global Coverage, Regulatory Expertise & Seamless Communication

By Aiste Kryzanovske May 29, 2023

Sinch excels as a Leader in IDC MarketScape’s CPaaS Vendor Assessment, commended for its global coverage, robust portfolio, and regulatory expertise. The innovative provider enhances digital customer experience with its comprehensive messaging, voice, and email offerings.

Telecom News

Fanvil IP Phones Compatibility with Enreach: Boosting Enterprise Productivity

By Aiste Kryzanovske May 29, 2023

Fanvil’s high-end IP phones, business IP phones, and portable Wi-Fi phones now offer enhanced compatibility with Enreach’s unified communication platform, aiming to improve user experience and enterprise productivity. This collaboration is expected to bring mutual benefits and superior products for both companies’ customers.

Broadband

Viasat-Inmarsat Acquisition: Balancing Competition in In-Flight Broadband Market

By Aiste Kryzanovske May 29, 2023

The European Commission clears Inmarsat’s acquisition by Viasat, assuring competition in the in-flight broadband landscape. While the market anticipates increased opportunities for current players and new entrants, upcoming deals like SES/Intelsat and Eutelsat/OneWeb may pose complex challenges for regulators.