Sinch, a leading Customer Communications Cloud provider, has been recognized as a Leader in the IDC MarketScape: Worldwide Communications Platform-as-a-Service (CPaaS) 2023 Vendor Assessment. With deep networking interconnections to mobile operators and a local presence in 64 countries, Sinch is noted for its reliable and high-quality service delivery.
Courtney Munroe, Research Vice President of Worldwide Telecommunications Research, IDC, recommended Sinch for globally operating companies in need of deep, global coverage and a robust CPaaS portfolio. Furthermore, Sinch’s expertise in local regulatory environments, particularly in Europe, the United States, Brazil, and India, makes it an ideal choice for both local and regional businesses.
Laurinda Pang, Sinch CEO, affirmed the importance of digital customer experience that takes advantage of every communication channel, stating that Sinch’s cloud services make it easier for businesses to use the right communication channel at the right time. As the digitalization of business and society continues, Sinch’s powerful offering in messaging, voice, and email makes it a leading global market force in the CPaaS industry.