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CPaaS

DIDWW to present advanced Voice and SMS solutions at Call & Contact Centre Expo

By Aiste Kryzanovske October 25, 2023

Serving as key hubs in business communication, call and contact centers consistently enhance customer experiences in our digital era. In line with the sector’s advancements, DIDWW, a global provider of premium quality VoIP communications, two-way SIP trunking and SMS services, has announced its participation in the Call & Contact Centre Expo in London. Recognized as Europe’s premier summit for the telecoms sector, the Expo is set to bring together over 3,500 industry professionals, offering valuable insights and networking opportunities.

M&A

Ooma Acquires 2600Hz in $33 Million Deal

By Aiste Kryzanovske October 24, 2023

Ooma, Inc., a leading smart communications platform for businesses and consumers, has successfully acquired 2600Hz, Inc. The acquisition, valued at approximately $33 million in cash, closed on October 20, 2023. This strategic move is set to enhance Ooma’s business solutions and expand its market reach.

People & Interviews

Inside Sinch’s MessageMedia Acquisition with Kate Gerwe

By Aiste Kryzanovske October 23, 2023

In the dynamic world of technology, Kate Gerwe, Chief Marketing Officer of Sinch SaaS Business Unit, possesses over 25 years of experience in marketing. In an exclusive interview, she discusses Sinch’s transformative acquisition of MessageMedia, propelling them into mobile customer engagement leadership. This synergy extends to culture, values, and over 85 integrations with CRM and e-commerce platforms. Sinch MessageMedia’s focus on small and medium-sized businesses includes a streamlined user interface and multi-channel engagement, all part of Sinch’s ambitious plan to shape the future of customer engagement.

News Roundup

A quick roundup of the news in Telecoms | Week #42

By Aiste Kryzanovske October 20, 2023

IBM and AWS are joining forces to enhance generative AI solutions. IBM Consulting will train 10,000 consultants in AWS generative AI by 2024, offering services like Contact Center Modernization with Amazon Connect. Sinch is partnering with Webex by Cisco to launch Sinch Calling with Webex, an integrated product combining messaging, meetings, and voice capabilities. Ooma is expanding its services to the Asia Pacific region to support IWG’s work solutions, providing phone and unified communications services. Connectbase is expanding data capabilities in The Connected World platform, offering detailed tenancy data for network operators expanding in the UK and Ireland.

Infrastructure

Exa Infrastructure Announces New Transatlantic Cable Route, Enhancing Its Data Centre-To-Data Centre Strategy

By Aiste Kryzanovske October 20, 2023

EXA Infrastructure, the largest dedicated digital infrastructure platform connecting Europe and North America, today announced it has added a fifth transatlantic route to its network footprint with the addition of the Dunant cable, connecting the US and Europe via a southern corridor across the Atlantic. This new route complements EXA’s existing cables, connecting Paris and Bordeaux in France to the large data centre clusters of Virginia Beach, Richmond and Ashburn in the US. This new route offers excellent diversity from other transatlantic cables, as well as connecting to EXA’s extensive European backbone onwards to Madrid, Barcelona and Marseille via differentiated routes.

Security

iboss Transforms Channel Program, Shifts to 100% Sales via Partners

By Aiste Kryzanovske October 19, 2023

In a strategic move to bolster its presence in the cybersecurity market, iboss, a leading Zero Trust Edge cloud security provider, has revealed significant enhancements to its channel program. The company’s flagship product, the iboss Zero Trust Security Service Edge platform, will now be exclusively accessible through iboss’s extensive network of channel partners, which includes Managed Service Providers (MSPs), Value Added Resellers, and Global Technology Distributors.

Telco Buzz

Exploring EE’s New ‘Everything App’: Boon or Challenge?

By Aiste Kryzanovske October 19, 2023

Explore EE’s new ‘everything app’, aiming to centralize device sales and manage subscriptions. This all-encompassing platform offers the ability to purchase gaming accessories or trade devices. Alongside this, EE has introduced enhanced broadband and mobile packages, and a focus on personalized customer service. As the company confidently adjusts to its innovative role within the telecommunications landscape, competitors are left needing to pick up the pace.

Infrastructure

Neos Networks Expands Infrastructure for UK Connectivity Growth

By Aiste Kryzanovske October 19, 2023

Neos Networks accelerates its journey toward 100 on-net data centres with the new addition of two pivotal UK sites to its fibre network. Offering secure and high-capacity connectivity, these centres bolster the UK’s tech hubs while surging towards embracing digital innovations and reliable connectivity. The impact of such expansion unfolds an intriguing storyline of the country’s evolving connectivity landscape.

M&A

Navigating Ericsson’s Financial Turbulence Amid Vonage Acquisition

By Aiste Kryzanovske October 18, 2023

Swedish telecom giant, Ericsson, navigates uncertain market conditions as shares nosedive due to less-than-stellar sales and the aftermath of Vonage acquisition. CEO Börje Ekholm’s outlook paints a cautious but proactive stance into 2024, with reiteration that long-term EBITA margin targets remain unaltered. Despite this, debates swirl around the company’s decision to acquire Vonage and its impact on the downturn. Could potential partnerships and strategic moves towards Open RAN and Cloud RAN be the missing puzzle pieces to Ericsson’s comeback?

IoT

Exploring 5G RedCap: Unleashing IoT Potential or Overhyped Innovation?

By Aiste Kryzanovske October 17, 2023

Telecommunication giant BT, in collaboration with Nokia and MediaTek, is exploring the potential of 5G Reduced Capability (RedCap) for Internet of Things (IoT) applications. Recently conducted trials at BT’s research centre aimed at uncovering new use-cases for this technology, which, simplified and less complex than 4G, promises a more efficient IoT ecosystem. As suggested by BT’s Chief Networks Officer, Greg McCall, the RedCap technology could “unlock a new wave of innovation” within the 5G landscape.