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Legacy voice hurts CSPs? Alianza's cloud platform helps CSPs move core communications to the cloud for better CX, lower costs & growth.
People & Interviews

Alianza CSO on Why Telcos Must Ditch Legacy Systems

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CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.

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Broadvoice, a provider of contact center platforms and unified communications, has been recognized for its customer satisfaction strategy.
Telco Buzz

Broadvoice’s Customer Satisfaction Strategy Earns Bronze Stevie Award

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Broadvoice, a provider of omnichannel contact center platforms and unified communications for small and mid-market enterprises and BPOs, has been recognized for its outstanding customer satisfaction strategy. The company’s Broadvoice Success Program has been awarded a Bronze Stevie Award for Best Customer Satisfaction Strategy. Judges praised Broadvoice’s approach as “impressive” and “significant,” highlighting its exceptional commitment to client satisfaction.

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A market study by INCA and Point Topic reveals that alternative network builders in the UK have collectively expanded fibre infrastructure.
Infrastructure

UK Altnets Surpass BT’s Openreach in Fibre Rollout

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A recent market study by INCA (Independent Networks Cooperative Association) and Point Topic reveals that alternative network builders in the UK have collectively expanded fibre infrastructure to more premises than BT’s Openreach unit. By the end of 2023, UK altnets had reached 12.9 million premises with fibre, exceeding Openreach’s coverage of 12.8 million.

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Telecom News | Week #17: Nec launches gen AI, Lumos joint venture, CEA-Leti advancing 6G, Sanas real-time AI, startups impact on tech.
News Roundup

A quick roundup of the news in Telecoms | Week #17

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NEC launches “NEC cotomi Pro” and “NEC cotomi Light,” advanced gen AI models. Lumos will be acquired by a joint venture of EQT and T-Mobile to expand high-speed internet access. CEA-Leti leads EU projects 6G-DISAC and 6G-GOALS, revolutionizing 6G technology through smart networks. Sanas obtained a patent for its Real-Time Accent Conversion AI Technology, enabling call center agents to adapt accents and reduce background noise. GlobalData’s report highlights how startups are innovating in AI-driven medical diagnostics, IT management, and financial operations.

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Qualcomm introduced its latest PC platform, the Snapdragon X Plus, touting it as surpassing both x86 and Apple competition in performance.
IT

Qualcomm Unveils Snapdragon X Plus Platform for PCs, Promising Superior Performance

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The Snapdragon X Plus is an upgraded version of the Snapdragon X Elite, which debuted in October last year. Many of the touted features remain similar, including claims of exceptional performance, extended battery life, and cutting-edge on-device AI capabilities. Qualcomm asserts that the CPU, GPU, and NPU (Neural Processing Unit) collectively offer superior performance and energy efficiency.

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Forrit reveals that 89% of marketers and tech leaders are optimistic that Web 3.0 and metaverse can revolutionise interactions with the web.
IT

Web O.No: Metaverse and Web 3.0 Stunted by Internet Chaos, Warn 87% of Business Leaders

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A new study launched by Forrit, the next-generation, global content management system (CMS) provider, reveals that 89% of senior marketers and tech leaders are optimistic that Web 3.0 and the metaverse have the potential to revolutionise the way we interact with the web. However, the report, titled Web O.No: your business’ bleak online future and how to avoid it uncovered that 87% believe the current state of the internet will stunt these innovations – and none of the respondents have websites that are currently equipped for this transformative new internet era.

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