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Telco Buzz

Infovista Spearheads Telecom Revolution with Advanced Automation

By Aiste Kryzanovske September 4, 2023

Infovista is set to revolutionize telecoms with their Ativa™ Suite. Promising to reduce fixed voice blackouts and service disruptions, an impressive aspect of the tech is that it could potentially reduce solution times for CSPs by 66%. This major step towards automation could transform customer relations. While on the other side, milestones such as Ericsson and TDC NET launching Denmark’s first 5G Standalone network, Vodafone initiating the UK’s largest Open RAN rollout, and Vodacom and Eskom venturing into virtual power wheeling, signal a fast-paced evolution of global telecommunications.

UCaaS

Evolve IP Attains Gold Partner Status with Snom for Digital Transformation

By Aiste Kryzanovske September 1, 2023

Evolve IP, a rapidly expanding global collaboration solutions provider, has achieved the esteemed status of a gold partner with Snom, a leading IP telephony hardware manufacturer. This development marks a significant step forward for Evolve IP’s digital transformation capabilities, particularly across the EMEA region.

5G

FCC to Review Allocation of $9 Billion for Rural 5G Expansion

By Aiste Kryzanovske September 1, 2023

The Federal Communications Commission (FCC) has set its sights on reshaping the allocation of approximately $9 billion earmarked for rural 5G expansion. FCC Chairwoman Jessica Rosenworcel announced the move, emphasizing the need to bridge the digital divide across underserved areas of the United States.

Telco Buzz

Verizon Unveils Unlimited Ultimate Plan at $90 Per Month

By Aiste Kryzanovske September 1, 2023

In a recent announcement, Verizon is set to launch its latest cellphone plan, the Unlimited Ultimate, priced at $90 per month. This development follows the earlier introduction of Verizon’s myPlan lineup. The Unlimited Ultimate plan boasts an array of enhanced features, making it a compelling choice for consumers.

Security

DDoS Attacks Skyrocket by 200% in H1 2023

By Aiste Kryzanovske September 1, 2023

Zayo Group Holdings, Inc., a prominent global player in communication infrastructure, has unveiled its annual Distributed Denial of Service (DDoS) Insights Report, shedding light on the alarming rise of DDoS attacks and their profound impact across various sectors during the first half of 2023.

CCaaS

GoTo Transforms Customer Service with AI Chat Analysis

By Aiste Kryzanovske September 1, 2023

GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries.

Gadgets

Google Set to Unveil Pixel 8 Phones and Pixel Watch 2 on October 4th

By Aiste Kryzanovske August 31, 2023

In a bid to keep pace with the recent barrage of tech revelations from its contemporaries, Google has slated October 4th for the grand debut of its latest Pixel phones and the eagerly anticipated Pixel Watch. In a communiqué dispatched to media representatives today, the corporation revealed that the upcoming Made by Google event, synonymous with its in-house hardware premieres, is scheduled for New York City, with the keynote kickoff pegged at 10:00 a.m. Eastern Time.

CCaaS

Content Guru Attains High-Level FedRAMP Status for Cloud Contact Center Solution

By Aiste Kryzanovske August 31, 2023

Content Guru, a prominent global provider of cloud contact center and customer experience (CX) technology, has announced today that its storm® cloud contact center solution has been granted the United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process designation at the High Impact Level.

UCaaS

8×8 Expands Customer Support with AI-Enhanced Voice Assistance Integration

By Aiste Kryzanovske August 31, 2023

Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.

CPaaS

DIDWW to showcase its innovative Voice and SMS services at ACC and WWC 2023

By Aiste Kryzanovske August 30, 2023

DIDWW, a leading provider of premium quality VoIP communications, two-way SIP trunking and SMS services, is primed to both participate and sponsor in two of the most anticipated telecommunications events this September – the Asian Carriers Conference (ACC 2023) and the Wholesale World Congress (WWC 2023).