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Verizon drives towards its goal of net zero carbon emissions Verizon has used the proceeds from its most recent $1 billion green bond to sign a number of renewable energy purchase agreements (REPAs) in an effort to make its operations more ecologically friendly. These REPAs encompass around 910 megawatts of new renewable energy producing capacity throughout seven states in the USA, with wind turbines accounting for around 51% and solar panels for the remaining 49%. By 2025, the operator claims it will have sourced or generated renewable energy equal to 50% of its annual electricity use. Read more at: https://tinyurl.com/4fzb629n Broadvoice to officially launch GoContact BPO offering At the Call & Contact Center Expo US, Broadvoice, a supplier of hosted voice, unified communications (UC) and SIP Trunking services for businesses, will demonstrate its new contact center solution for the business process outsourcing (BPO) sector. This new offering is the result…

Telecom News

Avaya and NORAD to track Santa’s journey around the world

By Aiste Kryzanovske December 21, 2021

Avaya, a worldwide technology company specializing in cloud communications and workstream collaboration solutions, announced that its Avaya OneCloud™ contact center solutions are allowing children all across the world to follow Santa Claus on his Christmas Eve voyage. Avaya is assisting the North American Aerospace Defense Command’s (NORAD) Operations Center at Peterson Space Force Base in Colorado Springs, in tracking Santa’s movements throughout his popular travel path. NORAD utilizes Avaya’s OneCloud CCaaS driven by AI to communicate in real time with millions of children of all ages who are keen to know where Santa is and when he will arrive at their houses. Last year, despite having a small staff, 175 volunteers fielded over 20,000 phone calls, answering queries on Santa’s location. Also, more than 11 million people visited the NORAD Tracks Santa website http://www.noradsanta.org, last year. “Where is Santa?” was queried by at least 12.3 million Amazon Alexa…

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Alcatel-Lucent launches OmniPCX® Enterprise Purple

By Aiste Kryzanovske November 11, 2021

Alcatel-Lucent Enterprise, a supplier of communications, cloud and networking solutions, has released Alcatel-Lucent OmniPCX® Enterprise Purple, a digital-age communications platform. This solution provides a new communications experience for businesses of all sizes, allowing them to design the future of work and the digital workplace to suit the desires of their workers and customers . OmniPCX Enterprise Purple is built on SIP and offers a wide range of enterprise collaboration features while preserving the maximum security. This platform enables the incorporation of real-time communications into corporate processes and applications, decreases latency with intelligent objects, boosts company productivity, and promotes an excellent customer experience. The solution is built to connect to the cloud, allowing businesses to adopt new strategies such as hybrid cloud while preserving their infrastructure. OmniPCX Enterprise Purple allows a modern omnichannel experience for customer service and contact center teams, based on the future hybrid cloud CCaaS service…

Telecom News

A quick roundup of the news in Telecoms | Week #30

By Aiste Kryzanovske July 30, 2021

Lumen to sell its Latin American business Lumen Technologies has signed an agreement to sell its Latin American business to infrastructure investment company Stonepeak for $2.7 billion. This deal comes from Lumen’s goal of freeing up more cash for its future growth plan. This transaction is expected to be completed in the first half of 2022. After the sale has been completed, Lumen’s Latin American division will become an independent subsidiary of Stonepeak, continuing with the current management team. Despite the sale, Lumen will not sever ties with the subsidiary, as the operator plans to maintain a strategic relationship with the new company. Read more at: https://tinyurl.com/4728y9f Verizon signs a deal with US Air National Guard Verizon’s Public Sector business entered into a second agreement with the US Department of Defense (DoD). The latest $78.8 million contract is to help the Air National Guard (ANG) modernize their network services. Under…

Telecom News

A quick roundup of the news in Telecoms | Week #22

By Aiste Kryzanovske June 4, 2021

Huawei launches HarmonyOS Huawei has officially released its HarmonyOS operating system for all devices. It looks like HarmonyOS will be available on almost all Huawei devices in the coming years, and the company will describe it as an upgrade. As a next-gen smart device operating system, HarmonyOS provides a common language for connecting and collaborating across different devices, giving users a more user-friendly and secure experience. The OS uses distributed technology to meet the diverse needs of all the different devices in a single system, allowing for flexible deployment. Read more at: https://tinyurl.com/mj8j4j99 Vodafone and CityFibre expand their partnership Vodafone and CityFibre have expanded their partnership to offer Vodafone Ethernet services for business customers. In this new partnership, Vodafone will use CityFibre’s Ethernet infrastructure to provide local access to its customers. Therefore, businesses in 12 UK cities and towns will have an alternative and cost-effective High Bandwidth Ethernet service. Under…

Telecom News

A quick roundup of the news in Telecoms | Week #14

By Aiste Kryzanovske April 9, 2021

Spain approves entry for MWC participants The organizers of the Mobile World Congress 2021, which will take place in Barcelona this summer, have received much-needed good news from the Spanish government. Spain currently bans “non-essential” travel to and from non-EU/Schengen countries. But the GCMA, which manages the MWC, has announced that people who have registered for the event will be classified as “highly skilled workers” and therefore will be excused from this restriction. The GSMA intends to provide the Spanish authorities with details of all registrants and registrants will also be provided with a confirmation of participation. Read more at: https://tinyurl.com/35z7nub5 Lumen signs a deal with T-Mobile US Lumen Technologies has taken a major step in expanding its latest edge computing service with a new deal with T-Mobile US. This agreement will allow Lumen to receive access to the operator’s 5G network to reach more of the company’s customers. The…

Telecom News

Reinvent Telecom enhances security for real-time business VoIP services

By Vilija Simkiene May 27, 2020

US-based Reinvent Telecom, a wholly-owned subsidiary of Saddleback Communications operating a private-label communications platform as a service (CPaaS), has enhanced the security for its real-time business VoIP, video, unified communications (UC) and collaboration services. The company has now deployed carrier-grade VoIP/SIP security, threat intelligence analytics and fraud-detection technology in cooperation with RedShift Networks, a global leader in cybersecurity solutions for communications service providers. Reinvent Telecom provides the ability for its wholesale partners to deliver secure, reliable and high-quality Unified Communications as a Service (UCaaS), conferencing and collaboration, Contact Center as a Service (CCaaS) and SIP trunking services. Bill Bryant, President at Reinvent Telecom, said, “At Reinvent, we understand that today’s VoIP networks are as vulnerable to cyberattacks as data networks. That’s why we’re doubling down on network security to give our partners and their customers the protection – and peace of mind – they deserve.” The wholesale UCaaS provider…

Telecom News

Avaya and RingCentral join forces in a $500 million UCaaS deal

By Vilija Simkiene October 10, 2019

Avaya, an American tech company specializing in unified business communications, and RingCentral, a provider of cloud-based communications for small businesses and enterprise companies, have announced a strategic partnership for a new cloud offering worth at least USD 500 million. RingCentral’s multi-million contribution includes a one-time USD 125 million preferred equity investment and a USD 375 million advance to Avaya for selling the RingCentral unified communications as-a-service (UCaaS) solution in selected countries. According to the terms of the agreement, Avaya will introduce a new global UCaaS solution called Avaya Cloud Office by RingCentral (Avaya Cloud Office) in the first quarter of 2020. Avaya Cloud Office will build up the company’s existing portfolio to offer a full suite of UC, CC, UCaaS and CCaaS solutions to a global customer base, which currently includes more than 120000 customers, over 100 million UC lines and 5 million CC users in over 180 countries. This solution…