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Sky
Telecom News

Sky contributes over £1 million to Sir Lewis Hamilton’s Foundation

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Sky, the European broadcaster and telecommunications company, has established a two-year cooperation with Sir Lewis Hamilton’s philanthropic organization, Mission 44, to address the disproportionately high number of school exclusions among Black pupils in the UK.   The agreement is part of Sky’s £30 million commitment to combating systematic racism, and Mission 44 will receive over £1 million over a two-year period. Sky has previously established a fund to help Black company owners in the UK as part of its £30 million pledge to make a difference in areas affected by racism and to utilize the power of its voice and platform to address racial injustice. Sky has also committed to a three-year relationship with Kick It Out, which aims to promote inclusiveness in football and make it easier for fans to report prejudice.   Sky’s collaboration with Mission 44’s  social projects such as grant funding for Multi-Academy Trusts to invest…

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Top 10 softphone apps for Android and iOS

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A softphone is a device-agnostic software application that provides a digital phone interface, allowing users to make and receive phone calls over the Internet. Softphones improve staff availability while also allowing for regional flexibility. By using a softphone, as long as Internet connectivity is available, there  is no longer a need to remain tethered to a desktop phone while waiting for an essential call.   We are certain that you will discover the ideal solution for your needs with our handpicked Top 10 list of softphone apps, whether you are a sole entrepreneur, a small firm, or a major enterprise.   * The list is not arranged in any particular order RingCentral is a VoIP service vendor that provides a softphone app for iOS and Android phones, as well as for macOS and Windows. RingCentral has a plethora of capabilities, making it an ideal choice for businesses looking for a…

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Branded Caller ID
Telecom News

T-Mobile and CTIA to work on Branded Caller ID

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T-Mobile has announced their collaboration with CTIA, the wireless industry association, to create best practices for new and improved Caller ID features for corporations. Businesses and organizations will be able to provide confirmed calls with an immediately identifiable Caller ID display, including the organization’s logo or name, on compatible handsets using this new Branded Caller ID (BCI) service.   BCI, according to the company, builds on the STIR/SHAKEN framework’s verification by affirmatively identifying businesses or organizations that are calling, such as doctor’s offices and banks, so that these parties can reach their customers, who are currently reluctant to answer unknown numbers and may miss important and wanted calls. In the summer of 2021, T-Mobile USA showcased this technology.   According to T-Mobile research, in 2021, 78% of consumers missed an essential call because they did not identify the caller. Trusted calling is more vital than ever for customers and organizations…

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VoIP provider

Mistakes to avoid when choosing a VoIP provider

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There are more and more businesses that are disposing of traditional telephone infrastructure and migrating to Voice over Internet Protocol (VoIP) services because of the numerous advantages that VoIP offers. If your organization is making the switch to VoIP, you are going to want to select a VoIP carrier that can provide the services your business requires and deserves. There are many opportunities to make mistakes when choosing a cloud provider, and not paying attention to some pertinent issues can lead to complications and unforeseen expenses later on. To make sure you start off correctly, we have compiled a list of mistakes you need to avoid making when choosing your VoIP provider, so that you will find yourself a reliable partner whose pros far outweigh any cons.Choosing a VoIP service provider at random is very risky. A reliable phone system will not only make you look professional, but…

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News Roundup

A quick roundup of the news in Telecoms | Week #52

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Xiaomi unveils new flagship smartphones The Chinese tech giant Xiaomi has introduced its new flagship smartphones, the Xiaomi 12 and Xiaomi 12 Pro, which will go on sale in China from December 31st. The global launch of the Xiaomi 12 is expected to follow in early 2022. According to the company’s press release, the Xiaomi 12 and Xiaomi 12 Pro are powered by the latest Snapdragon 8 Gen 1 processor, and feature industry-leading DisplayMate A+ OLED displays and powerful imaging capabilities. During the presentation, Xiaomi CEO Lei Jun indicated that the new smartphone would be a direct competitor to the iPhone 13. Read more at: https://tinyurl.com/58byr3fu Telefónica acquires Ericsson 5G equipment to replace Huawei Telefónica, Spain’s leading telecommunications group, has bought 5G network equipment from the Swedish manufacturer Ericsson to replace some Huawei gear that it has deployed in Spain. According to the local newspaper Expansion, Telefónica had initially rolled out…

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DX Division
Telecom News

Samsung Electronics introduces DX Division

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Samsung Electronics has named its newly merged mobile phone and home appliance business the DX (Device eXperience) Division, representing the company’s focus on consumer demand in a range of electronics, as well as its continuous commitment to provide consumers with innovative and meaningful experiences.   The organization will focus on offering exceptional customer experiences by providing services and solutions that match the demands of users, as well as a diverse variety of products ranging from TVs and appliances to smartphones and network equipment. The company hopes to improve synergies across numerous industries and generate distinctive goods and services through the DX Division.   This new division, led by Vice Chairman and CEO Han Jong-Hee, will include the Visual Display Business, Digital Appliances Business, Health and Medical Equipment Business, MX Business and Networks Business. The renaming reflects the company’s increased global leadership and longer-term future-oriented corporate structure.   In keeping with…

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contact center
Telecom News

DIDWW and Daktela team up for extended contact center reach

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To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

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cybercrime
Telecom News

Malwarebytes™ releases a cybercrime research report

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Malwarebytes™, a worldwide pioneer in real-time cyber protection, has collaborated with non-profit partners Digitunity and Cybercrime Support Network to share the findings of “The Demographics of Cybercrime” study. According to the research, cybercrime does not affect everyone equally.   The research, which surveyed over 5,000 people in the United States, the United Kingdom, and Germany, explains how people experience cybercrime throughout the world and shows how demographics affect the frequency of attacks on people, as well as their emotional reaction to becoming a target.   According to the data analysis, underprivileged groups facing societal stigma, such as those with lower incomes and lower education levels, feel less comfortable about their online experiences, and are more likely to be targeted. They are also more likely to be attacked and report  greater emotional strain while reacting to cyberattacks.   According to the findings of the study, particular groups report a higher chance…

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Centene
Telecom News

Centene partners with AT&T, Connected Nation, Dell Technologies and Intel

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Centene has partnered with AT&T, Connected Nation, Dell Technologies and Intel to help reduce the digital gap among youngsters by providing foster agencies in Florida and Missouri better access to the Internet. Centene and the other organizations donated over 1,000 computers and 2,200 hotspots under the K-12 Digital Divide Program.   The Digital Divide refers to the economic, educational and social disparities that exist between those who have access to the Internet and those who do not. The program, which is hoped will have a positive influence on the general welfare of the youth, was necessary during the pandemic since computers and internet connectivity were essential for routine activities, such as attending school or visiting the doctor.   Mylayna Albright, AVP, Corporate Social Responsibility, AT&T, commented: “This program brings together major players in the health and technology industries to ensure foster youth can access important digital resources that address physical,…

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myths surrounding VoIP

Biggest myths surrounding VoIP technology

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Voice over Internet Protocol (VoIP) is not a new technology, and there are thousands of articles written about it. Still, there are many myths surrounding VoIP. Is it the awkward acronym? Maybe it sounds super technical? On a basic level, VoIP, or Voice over Internet Protocol, is simply an Internet-based replacement for traditional telephone systems, offering significant cost savings and advanced technologies that provide improved convenience and productivity. In our humble opinion, myths should not detract from you using one of the industry’s leading and most affordable means of business communications that can provide businesses with a tremendous competitive advantage. Therefore, let us dispel some of the most common misconceptions and give you the truth about VoIP phone systems. Myth #1: VoIP will cost more Actually, VoIP is more economical than legacy phone and on-premises PBX systems. With a hosted VoIP or Cloud PBX, the costs are limited to service…

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