Discover the transformative potential of Analytics 365 Call Analytics in optimizing call performance within any organization. Learn how this tool by Tollring digs deep into call metrics, uncovering lost revenue opportunities and enhancing customer service. It’s seamless integration with Microsoft products and user-friendly deployment makes it an invaluable tool in the realm of business communication.
UK AltNets Freedom Fibre and VX Fibre Announce Strategic Merger Freedom Fibre and VX Fibre, both prominent UK alternative network providers, have announced their merger, solidifying their position in the market. The combined entity, operating under the name Freedom Fibre with CEO Neil McArthur at the helm, will boast a network spanning 285,000 premises. Freedom Fibre, established in 2020, specializes in wholesale-only services and maintains a strategic partnership with major UK broadband provider TalkTalk. With market consolidation gaining traction, this move is seen as a strategic merger to enhance business strength, diversity, and growth ambitions. Read full article. IBM Acquires StreamSets and webMethods for €2.13 Billion IBM has revealed its €2.13 billion cash acquisition of StreamSets and webMethods platforms from Software AG, majority owned by Silver Lake. These acquisitions, integral to IBM’s focus on AI and hybrid cloud, enhance application modernization and AI deployment capabilities. StreamSets contributes data ingestion capabilities…
In telecom news, global circular solutions provider TXO bolsters its sustainability commitment by acquiring network decommissioning specialist Lynx UK, expanding its team and global presence. Meanwhile, the FCC strengthens rules against telemarketing abuse, aiming to protect U.S. phone subscribers from unwanted calls. Enreach introduces a Contact App Suite for enhanced business connectivity, integrating voice and call control with Microsoft collaboration tools. Additionally, Tollring unveils Record AI, an affordable cloud call recording solution democratizing AI automation for improved customer experiences across organizational scales. These strategic moves signal advancements in telecom sustainability, regulatory protection, business connectivity, and AI innovation.
With a myriad of options available, choosing the right SIP trunking provider can be daunting. That’s why we’ve compiled a comprehensive list of the top 10 best SIP trunking providers. This article provides an overview of key features, reliability, scalability, customer support, and pricing models. It gives you the necessary information to make an informed decision to transform your business communication infrastructure with this information.
BYOC, or Bring Your Own Carrier, is a cost-effective approach for businesses seeking greater control over their VoIP services. This comprehensive guide explains the concept, advantages, and considerations of BYOC in VoIP. It offers insights into cost savings, global coverage, control, and flexibility, helping businesses make informed decisions to optimize their voice services while cutting costs.
Google’s Pixel 8 promises a remarkable seven years of updates, outdoing Samsung. The Pixel 8 Pro boasts advanced computational photography and an FDA-approved body temperature sensor. Microsoft introduces a faster, sleeker Teams app with AI-powered Copilot. Truecaller strengthens fraud detection with Unoideo Technologies acquisition. Snom Americas collaborates with Zoom to enhance the reseller channel with the Snom M500 DECT phone system, offering wireless mobility and crystal-clear audio.
Infobip’s Peerless Network, now operational in Mobile, Montgomery, Asheville, Wytheville, and Bluefield, is expanding its voice expertise in North America. Acquired by Infobip in 2022, Peerless Network offers on-net voice services to a wider customer base, maintaining high-quality services and competitive pricing in the market.
GoTo, the company known for simplifying IT management, support, and business communication with its flagship products GoTo Resolve, Rescue, and GoTo Connect, has announced an array of nearly 40 new features across its product portfolio. As part of the company’s tri-annual release cadence, these latest additions aim to provide customers with enhanced capabilities for managing, securing, and connecting their businesses with ease.
Broadvoice’s b-hive platform earns the 2023 Unified Communications Product of the Year, offering small and mid-market businesses advanced UC technology and enterprise-level features. This innovative solution includes cloud PBX, unified communications, and integrations for popular platforms to enhance collaboration and commerce globally.
Peerless Network, a global communications provider, has announced the availability of its SIP Trunking services on Genesys’ AppFoundry marketplace. The AppFoundry marketplace serves as a helpful solution-centric marketplace for all Genesys platforms in one place by providing a variety of integrations and apps that help deliver excellent customer experiences. According to Jim Brewer, EVP of Products and Technology at Peerless Network, the collaboration with Genesys will provide companies with the freedom to select the carrier of their choosing. Peerless Network’s SIP Trunking service will be integrated with Genesys Cloud CX. This will provide clients with direct access to the company’s IP-based network. Customers in the United States will be able to increase communications effectiveness, broaden their reach internationally, and save money on international calls. “This combination also gives U.S.-based customers the opportunity to make their communications more efficient, expand their global calling footprint, and save on international calling,”…
