Pure IP, a New Zealand-based international VoIP communication solutions provider, has launched its Dynamics Call Connect solution, which enables inbound and outbound calls to Microsoft Dynamics 365 Customer Service platform for a comprehensive omnichannel experience. Customers can use Microsoft Azure Direct Routing to obtain numbers and external connections to enable inbound and outbound calls inside Microsoft Dynamics 365 Customer Service in a BYOC (Bring Your Own Carrier) paradigm. Following the news last year that Pure IP was one of the first Microsoft Operator Connect launch partners, Dynamics Call Connect is the newest development in the Pure IP fold that strengthens the company’s Microsoft voice credentials. Dynamics Call Connect makes use of Pure IP’s Azure Direct Routing as a Service offering to provide incoming and outbound calls for Dynamics Contact Center in over 43 countries, as well as inbound-only services in 137 countries, all from the cloud. Pure…
Ribbon Communications Inc., a global provider of real-time communications software and IP Optical networking solutions, has joined Microsoft’s new Operator Connect Accelerator for Microsoft Teams as an ecosystem partner. The Operator Connect Accelerator program affords service providers with the opportunity to work with an authorized Microsoft ecosystem partner in order to provide integration tools, service offerings and professional services to jump-start their Operator Connect deployments, allowing these companies to reach a larger number of Teams customers. Ribbon Connect for Operator Connect, a multi-tenant software as a service (SaaS) solution, will now enable service provider implementations of Operator Connect, which is a Microsoft-managed solution for connecting Teams and telecom providers. With Teams having over 270 million active monthly users, making telecom services more accessible to those Teams users positions its Phone System services as an alternative for traditional phone services and other cloud Unified Communications options. Ribbon Connect…
GoTo Connect, a unified communication solutions provider that delivers configurable, scalable, all-in-one cloud phone and meeting systems with everything companies need to connect from anywhere, has teamed up with CallRevu, an industry leader in automobile call monitoring and analytics. CallRevu can now gather high-quality call data and precise telephony information through its interface with GoTo Connect, allowing for better conversational analysis. These advanced call analytics provide a deeper understanding of the customer’s interaction with the dealer, which is a highly useful strategic resource. The CallRevu and GoTo Connect integration offers retailers access to their phone systems from any device, allowing them to manage their phone systems digitally and deliver a consistent user experience. The digital phone solution gives dealerships more control over phone management and improved accessibility. Jack Holcomb, General Manager, New Smryna Chevrolet Chrysler Jeep Dodge, commented: “Since moving to CallRevu and GTC, we have witnessed…
NTT DOCOMO and NEC Corporation have launched a proof-of-concept (PoC) testing to run NEC’s 5G core network service in a hybrid cloud environment that leverages the Amazon Web Services (AWS) cloud using end-to-end cloud-native network architecture. Through the PoC, DOCOMO, NEC, and AWS expect to prove the viability of cloud-native mobile networks leveraging a public cloud for network function virtualization (NFV). The PoC will validate the energy efficiency and high performance that AWS Graviton2 processors can bring to NEC’s 5GC in the AWS cloud to achieve an energy-performance advantage over comparable solutions. As the first step, 5GC network functions will run in the cloud on AWS infrastructure and corresponding 5GC network functions will reside on DOCOMO’s on-premises infrastructure to verify availability and operational feasibility. The second step will deploy the 5GC network function on AWS Outposts (on Amazon EC2 compute instances powered by Graviton2 processors) on DOCOMO’s premises. AWS…
Airbus and NTT DOCOMO have tested the possibility of supplying future wireless broadband access using the solar-powered Zephyr High Altitude Platform Station (HAPS). The experiment was conducted in August in the United States, when the Zephyr S aircraft flew in the stratosphere for 18 days to assess different capabilities. The Airbus Zephyr S, which is equipped with an onboard radio transmitter, offered a highly flexible data link during its stratospheric flight to mimic future direct-to-device connection. Test data was collected at different altitudes and during various hours of the day and night, with the goal of determining how weather conditions, varied elevation angles and aircraft flight patterns influence connectivity in the stratosphere. Various bandwidths were used in the tests to replicate direct-to-device services from the HAPS to end-users at low, nominal and high capacity. The demonstration proved the practicality and adaptability of the 2GHz spectrum for HAPS-based services,…
NEC Corporation, along with its subsidiary OCC Corporation and Sumitomo Electric Industries, has stated that they have conducted the first testing of an uncoupled 4-core underwater fiber cable and confirmed its transmission performance to fulfill the stringent requirements of global telecommunications networks. International data usage is anticipated to increase by 30-40% by 2026, owing to reasons such as the expansion of 5G mobile data and the necessity to exchange ever more content between data centers located around the world. Submarine networks are using space division multiplexing (SDM) technology to fulfill this need, which increases the number of separate spatial channels to maximize the overall capacity of the system, decrease energy usage and minimize the cost per bit transferred. Multicore fiber is projected to increase the number of parallel optical fiber cores without changing the size and structure of underwater cables, allowing the introduction of second generation of submarine SDM…
Centene has partnered with AT&T, Connected Nation, Dell Technologies and Intel to help reduce the digital gap among youngsters by providing foster agencies in Florida and Missouri better access to the Internet. Centene and the other organizations donated over 1,000 computers and 2,200 hotspots under the K-12 Digital Divide Program. The Digital Divide refers to the economic, educational and social disparities that exist between those who have access to the Internet and those who do not. The program, which is hoped will have a positive influence on the general welfare of the youth, was necessary during the pandemic since computers and internet connectivity were essential for routine activities, such as attending school or visiting the doctor. Mylayna Albright, AVP, Corporate Social Responsibility, AT&T, commented: “This program brings together major players in the health and technology industries to ensure foster youth can access important digital resources that address physical,…
Telefónica and NEC Corporation announced an agreement to undertake pre-commercial Open Radio Access Network (Open RAN) tests in Telefonica’s four key worldwide markets: Spain, Germany, the United Kingdom and Brazil. This is a step toward Telefonica’s goal of achieving a 50% expansion of their current radio network based on Open RAN by 2025. According to a joint press release, Telefonica will perform open RAN trials in Spain, Germany, the United Kingdom and Brazil, with the objective of offering commercial alternatives to at least 800 locations across the four countries beginning in 2022. Under the terms of the agreement, NEC will serve as the primary system integrator for the implementation and testing of multi-vendor Open RAN solutions with the Telefonica group’s operational businesses. Telefónica and NEC will also cooperate with the newly formed Telefónica Technology and Automation Lab in Madrid to validate and implement cutting-edge Open RAN technologies and…
AT&T has established a Connected Climate Initiative (CCI), which aims to bring together partners and academics to further cut carbon emissions. The firm has set an industry-leading goal of reducing greenhouse gas (GHG) emissions by 1 billion metric tons by 2035. A gigaton is equivalent to roughly 15% of US greenhouse gas emissions and nearly 3% of worldwide energy-related emissions, or 1.6 billion flights from Los Angeles to New York. The company intends to convene the brightest minds from leading technology companies, AT&T Business customers, universities, and nonprofits through the newly formed Connected Climate Initiative to identify best practices, develop innovative new products and use cases, and scale the innovations of startup partners building future’s 5G- and other broadband-enabled climate solutions. At the heart of this initiative is a push to persuade business IT firms to use more renewable energy sources, as well as to move more application…
Ericsson has announced the launch of its Private 5G, which will reshape on-site connectivity by providing secure and simple 4G LTE and 5G Standalone Connectivity (SA), targeting the manufacturing, mining and process industries, offshore and power companies, as well as ports and airports. Ericsson Private 5G enhances and makes business operations using cloud network management easier, keeping sensitive data on-site without downtime, and guarantees high performance under Service-Level Agreements (SLAs). The Ericsson 5G Private network is based on a 4G/5G radio and dual-mode core technology for extensive indoor and outdoor environment use cases, that include tracking assets and real-time automation, a digital twin to help optimize production operations, effective quality checks using augmented reality, and smart surveillance drones. This technology seamlessly merges with a variety of business projects, devices, and applications to increase productivity, deliver new offerings, boost customer engagement, and improve the overall work environment. The…