In an exciting development for businesses seeking streamlined communication solutions, CallCabinet has officially integrated its cutting-edge recording and analytics solutions with Zoom Contact Center. This groundbreaking move effectively eliminates the need for multiple, independently managed recording and analytics systems.
EdgeCore Digital Infrastructure has partnered with Zayo to enhance connectivity at its Santa Clara data center. Meanwhile, a US-led operation dismantled the Qakbot malware network, preventing further infections and seizing $8.6 million in cryptocurrency. Global roaming fraud is projected to cost $8 billion by 2028. KDDI and SpaceX plan to launch satellite-to-cellular services in Japan by 2024, bridging connectivity gaps in remote areas beyond 5G and 4G coverage.
The Federal Communications Commission (FCC) has set its sights on reshaping the allocation of approximately $9 billion earmarked for rural 5G expansion. FCC Chairwoman Jessica Rosenworcel announced the move, emphasizing the need to bridge the digital divide across underserved areas of the United States.
In a recent announcement, Verizon is set to launch its latest cellphone plan, the Unlimited Ultimate, priced at $90 per month. This development follows the earlier introduction of Verizon’s myPlan lineup. The Unlimited Ultimate plan boasts an array of enhanced features, making it a compelling choice for consumers.
Zayo Group Holdings, Inc., a prominent global player in communication infrastructure, has unveiled its annual Distributed Denial of Service (DDoS) Insights Report, shedding light on the alarming rise of DDoS attacks and their profound impact across various sectors during the first half of 2023.
GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries.
Joining forces to propel Denmark into the 5G age, telecommunications giants Ericsson and TDC NET confront the intricacy of transitioning to Standalone 5G. The venture promises enhanced connectivity, yet its real impact remains under scrutiny. Their collaborative effort hinges not just on operational advancement but also in setting a future-ready network infrastructure with increased energy efficiency and advanced services. However, as TDC NET prepares to navigate this expansive opportunity landscape, it’s essential to question the overall strategic footing of the industry—a fascinating watch for tech aficionados. Stay informed with the Telecoms.com newsletter.
Notable declines in Open RAN and vRAN revenues for Q2 2023 have been reported by Dell’Oro, suggesting a potential year-on-year reduction if trends continue. While shrinkage was notable across the Americas and the Asia Pacific region, Europe continues to enjoy growth. Nevertheless, the overall RAN market lacks significant growth, making future predictions challenging about these emerging technologies’ share when 6G becomes widespread.
DIDWW, a leading provider of premium quality VoIP communications, two-way SIP trunking and SMS services, is primed to both participate and sponsor in two of the most anticipated telecommunications events this September – the Asian Carriers Conference (ACC 2023) and the Wholesale World Congress (WWC 2023).
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that Sinch MessageMedia’s industry-leading, two-way SMS and MMS capabilities are being integrated into HubSpot’s Service Hub. This new integration provides marketing, sales and service teams with a 360-degree view of customers’ communications all within the platform, ensuring full visibility across their business and consistent message delivery across channels.
