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In 2024, the telecom industry is witnessing a transformative shift driven by evolving customer needs, technological advancements, and environmental concerns. Key trends include the rise of self-service platforms, the migration to VoIP as PSTN becomes obsolete, standalone 5G networks taking center stage, AI integration for enhanced connectivity, and a strong commitment to sustainability. These trends are reshaping how telecom carriers operate and innovate, promising new opportunities in a rapidly changing landscape.

Unearthing an alarming digital divide in the UK, researchers at Bionic discovered that 20% of adults lack basic online skills, and shockingly, half of the households do not have internet. In a critical look at digital inclusion in UK cities, Manchester stands out with an impressive 193 digital inclusion services, with Coventry and Bangor trailing behind. London, despite its size, did not break into the top 20 due to shortage of services relative to its population size.

BT has voiced plans to simplify pricing, aligning with Ofcom’s push for clarity in broadband advertising and curbing mid-contract price fluctuations. The restructure is likely to see broadband prices rise by about £3 monthly, while mobile may see a £1.50 increase. BT’s current model adjusts customer fees annually by inflation plus 3.9%, a method unclear to most clients, inciting dissatisfaction and a rise in complaints. Ofcom seeks to ban mid-contract inflations under review until mid-February.

In a futuristic leap, French telecom giant Orange, in partnership with IT leader Capgemini, has launched commercial operations of ‘Bleu’, a sophisticated cloud platform tailored specifically for the French clientele. This solution, engineered jointly with Microsoft, promises enhanced user access to Microsoft 365 and Azure services. Christel Heydemann, Orange’s new CEO, envisions the project addressing data protection challenges, even as it adheres to French authority standards.

A first-of-its-kind system in the UK is being trialled in Edinburgh to see if waste heat from a large computing facility can be stored in disused mine workings and used to warm homes. The large amounts of energy needed to power the University of Edinburgh’s Advanced Computing Facility (ACF) could be recycled to heat at least 5,000 households in Scotland’s capital.

Indosat Ooredoo Hutchison (IOH) discloses plans of selling its data centres to BDx Indonesia, brightening BDx’s footprints in the Indonesian market. This move plays to the advantage of BDx who already operates data centres in Asia, while strengthening IOH’s commitment to enhance Indonesia’s tech landscape. Secured by substantial banking funding, this development emphasizes the continuous growth in the telecom and IT sectors.

DIDWW, a global provider of high-quality VoIP communications, two-way SIP trunking and SMS services, is gearing up to participate in the Pacific Telecommunications Council’s Annual Conference 2024 (PTC’24). Recognized as a premier event in the Pacific Rim telecom industry, the show stands out as an important meeting point for global communication professionals, fostering an environment that encourages valuable insights and networking opportunities.