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Telecom News

Verizon teams up with Genesys Cloud

By Aiste Kryzanovske February 25, 2021

Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings. Together with Genesys, the company is able to offer its business customers a cloud-based contact center solution. Genesys Cloud will provide businesses with access to the Verizon network and include a contact-center-as-a-service solution to communicate with their customers. The Cloud-based Contact Center as a Service from Genesys enables businesses to deliver a customer experience (CX) that is top class. The solution is delivered on an end-to-end, cloud-based remote access platform that takes advantage of Verizon’s network. In addition, the Verizon Business customer experience portfolio includes Genesys Engage subscriptions, that provides a passage from on-premises to hybrid cloud and public or private cloud deployments. Furthermore, because contact centers rely on digital, primarily remote operations, Genesys Cloud will allow remote agents to take advantage of all the capabilities the contact…

Telecom News

Ericsson accelerates 5G mid-band rollouts

By Aiste Kryzanovske February 23, 2021

The Swedish multinational networking and telecommunications company Ericsson has introduced three new radios in its enterprise-level Massive MIMO portfolio, and bolstered their RAN Compute portfolio with six RAN Compute products to accelerate the 5G mid-band release and expand next-generation mobile technology. Ericsson stated that the three new radios and six new RAN Compute products will enable operators to make better use of the full spectrum of mid-band, that is around 3.5 GHz. The products are powered by Ericsson Silicon, the company’s system on a chip (SoC), which provides advanced processing capabilities for the rapid development of energy-efficient, high performance networks and ensures greater security. With the new mid-band spectrum, telecom service providers can leverage their 5G spectrum resources to deploy services quickly and efficiently, thereby delivering higher quality and more responsive experiences to mobile broadband subscribers. Mid-band bridges speed, capacity and coverage gaps between low and high frequency…

Market Trends

Caller ID spoofing – the headache of telecoms

By Aiste Kryzanovske February 22, 2021

Most phones today allow users to see the calling party’s phone number before they answer. This feature is called Caller ID or Calling Line Identity (CLI). It lets people know who is calling and decide whether they want to answer the call or not. However, callers and criminals can purposely change the Caller ID so that the incoming call appears to originate from a trusted entity. This disingenuous practice is better known as spoofing. Unfortunately, there are more and more cases where callers and criminals purposefully change the caller ID in order to commit fraud. What is Caller ID spoofing? Spoofing occurs when a caller knowingly falsifies the information transmitted onto your phone screen, known as caller ID, to hide their true identity. Scammers often use the so-called ‘neighbors’ spoofing technique. When this technique is used, the incoming call appears to come from a local phone number. It could be…

Telecom News

SK Telecom to work on AI solution for video analysis

By Aiste Kryzanovske February 18, 2021

SK Telecom, the top mobile operator in South Korea, has teamed up with its security subsidiary ADT Caps Co. and local video management solutions company Innodep Inc. to develop an artificial intelligence (AI) solution to meet the growing demand for efficient and advanced video analysis services. Under the agreement, the trio will develop services to effectively manage video surveillance systems in the private and public sectors of the growing local market. The ultimate goal of the partnership is to create real-time security services for the public and industry, while addressing existing defects in the video analysis systems, such as false alarms. As the deployment of CCTV in the public and private sectors is expanding rather swiftly to enhance safety and security, SKT said the solution will increase cost-effectiveness and accuracy by optimizing its AI chip and algorithms. This solution will be linked to Innodep’s intelligent management platform and…

Telecom News

A quick roundup of the news in Telecoms | Week #6

By Aiste Kryzanovske February 12, 2021

Telia takes a big step toward IoT The Swedish operator Telia has launched a global IoT connectivity offering for enterprises, pledging that it can cut almost a third off the average cost of IoT communications. The new portfolio is called Telia Global IoT Connectivity. In a statement, the operator said that the portfolio consists of a Telia eSIM, that is powered by eUICC, a global ecosystem of pre-integrated operators, a one-of-a-kind programmable network and a cloud-based platform for system management. Björn Hansen, Head of IoT at Telia, said: “This is a true game changer for IoT connectivity.” Read more: https://tinyurl.com/wtk6d7pi Ekinops with Orange gives 5G a trial run Ekinops has successfully completed 5G business connectivity testing with Orange Business Services at its Orange Labs. To test the connectivity, Ekinops used its 5G-capable OneAccess router that is based on its OneOS6 software. According to Ekinops, the software enables a variety of…

Telecom News

Nokia to upgrade Deutsche Telekom’s optical network

By Aiste Kryzanovske February 9, 2021

Nokia announced on Monday that Deutsche Telekom (DT) has chosen the Finnish multinational telecommunication provider to convert DT’s optical network into a service-oriented platform. The transformation will allow Deutsche Telekom to provide its customers with an improved service quality experience, by upgrading the existing network to an expansive and automated one. The use of automation will help the operator to simplify and organize operational tasks to make more efficient use of network resources. Deutsche Telekom will adapt Nokia’s optical transport portfolio to become a higher-capacity, self-regulating network that meets residential and Industry 4.0 requirements. This gives Nokia the opportunity to promote its ‘Wave’ Brand optical transport portfolio: the Nokia WaveFabric service-ready platforms and the Nokia WaveSuite software portfolio, that includes the Nokia 1830 Photonic Service Switch (PSS) provided by the PSE- V family of coherent DSPs (digital signal processors). This solution will revolutionize Deutsche Telekom’s optical backbone network…

Importance of nonverbal communication in a virtual environment

By Aiste Kryzanovske February 8, 2021

It has been over a year since organizations rushed from the traditional office to a virtual workplace due to the coronavirus. The transition from office to home leads to other changes: many of us now communicate much more often in the virtual world, rather than face-to-face, which means that nonverbal communications are now more important than ever. How has this transition from personal to digital communication changed the way we read people and interpret their body language?

Telecom News

Vodia to support former Panasonic customers

By Aiste Kryzanovske February 4, 2021

Vodia Networks, maker of cutting-edge software-based telephone systems, is pleased to announce it will provide comprehensive support to all former Panasonic partners in response to the electronics giant’s recent decision to discontinue its Panasonic PBX and SIP telephone systems. Panasonic users will need to source alternative communications solutions once these items are no longer supported, before the year 2023, and Vodia is ready to provide comprehensive, best-in-class cloud-based and on-premise multi-tenant systems to Panasonic customers. “Not only can we match the functionality of existing systems, we have also added important features that will improve the productivity of the users,” said Dr. Christian Stredicke, Founder and CEO of Vodia. “The ability to work from home, and from other locations with Internet connectivity, will play a major role in upgrading existing customers. We have a cloud solution ready for our partners, but for those who prefer to continue running their systems on their own, we also offer on-premise…

Telecom News

Atos and RingCentral launch Unify Office in the UK

By Aiste Kryzanovske February 2, 2021

The French international IT services and consulting company Atos has announced the first release of Unify Office (UO) in the UK. This initiative is a combined effort with RingCentral, a global provider of cloud communications, collaboration, video conferencing and contact center solutions. This announcement follows a similar US rollout earlier in January. Unify Office is a cloud team collaboration and communications service provided by Atos Unify together with RingCentral. Unify Office delivers all features required by present-day team members, in one place, on any device, and from anywhere. Unify Office enables businesses to easily communicate and collaborate with best-of-class voice, video and team messaging functionalities. This can be done from anywhere and using any device by means of a single enterprise solution. By using Unified Office, customers can move from traditional on-premises telephony systems to Unify Office under RingCentral at their own pace, while continuing to use…

Telecom News

A quick roundup of the news in Telecoms | Week #4

By Aiste Kryzanovske January 29, 2021

Verizon Business announces a new bundle Verizon Business has announced a new bundle offer for small businesses covering security, broadband and LTE services. As more small businesses are moving to virtual settings, Verizon Business now offers the Complete Business Bundle. With this new offering, small businesses receive a 15% discount on monthly service fees with a 50 Mbps tier. LTE Business Internet, which includes a router as part of the package, is giving businesses the ability to connect to 4G LTE using a plug-and-play installation. The Complete Business Bundle also includes One Talk desk phones with more than 50 business-class features and dedicated 24/7 technical support. Read more at: https://tinyurl.com/y4xy7nyw DT and Samsung succeed in standalone 5G Deutsche Telekom and Samsung have successfully completed the SA 5G test in Pilsen, Czech Republic. Together the companies have tested the efficiency of Samsung’s MU-MIMO technology on Deutsche Telekom’s network and recorded excellent…