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Sinch Contact Pro solution gains SAP approval

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Sinch, a cloud communications provider, has announced that its Sinch Contact Pro solution which enables omnichannel customer care at scale, is now available as an SAP Endorsed App on the SAP® Store.   SAP Endorsed Apps are products from SAP’s community of partners that support clients in becoming smarter and better-run businesses. A select group of 30 SAP partners are endorsed by SAP, with Sinch Contact Pro being the sole approved contact center solution. SAP® S/4HANA®, SAP CRM and SAP Service Cloud are all compatible with the Sinch Contact Pro solution.   SAP-endorsed applications are designed to provide value and achieve the desired results rapidly and efficiently. With extra security, in-depth testing and evaluations against benchmark results, these solutions have been rigorously examined and certified by SAP. The fact that this Sinch solution successfully passed all testing demonstrates the value that Sinch Contact Pro offers SAP clients as a cutting-edge…

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Telecom News

WhatsApp announces the roll out of WhatsApp Business API

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The Facebook-owned communications platform WhatsApp has announced the rollout of their WhatsApp Business API, which will enable businesses to manage communications and send notifications and other non-promotional messages, such as appointment reminders, event tickets and more. WhatsApp has emphasized that when using this new platform, the communication must be initiated by customer sending a message or requesting information. Moreover, the communications between the two parties will incorporate end-to-end encryption, despite  traffic passing through an API. There is a cost to this service – the businesses can reply to these messages free of charge within 24 hours, while all the replies sent after this period will be charged at a set price. Another useful feature of WhatsApp Business is that it will soon be possible to use the Facebook Ads Manager to add a “click-to-chat” button on Facebook advertisements, with a direct link to WhatsApp Business chat. WhatsApp Business for Android…

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Telecom News

Group voice and video call features are now available on WhatsApp for Android

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The Beta testers of WhatsApp for Android can now be the first to enjoy the long-awaited voice and video group calling on their mobile devices. These latest features are available on Android Beta versions 2.18.189 and 2.18.192, but first the user has to enroll in the WhatsApp Beta tester program via the Google Play store. Arranging a group voice or video call on WhatsApp is simple; start a call with one person and once the call gets connected, an icon “Add person” appears in top right corner of the screen. On selecting that icon, users will be redirected to a contact list where an additional participant may be selected. Currently, the voice and video group calls only support up to four participants, including the person who initiated the call. The Facebook-owned company’s group calling features were officially announced during the F8 conference this May, and since then only a selected number…

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Amazon Seeks FCC Approval for Direct to Phone Satellites
Infrastructure

Amazon Seeks FCC Approval for Direct to Phone Satellites

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Amazon’s proposed Leo Direct-to-Device network could reshape VoIP connectivity by linking standard smartphones to low Earth orbit satellites when cellular coverage fails. Targeting voice, messaging, data, emergency services, and enterprise mobility, the satellite-to-phone plan signals a major new layer for unified communications, remote teams, fleet operations, and IoT deployments worldwide.

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LeapXpert Secures $180M for Governed AI Messaging
AI

LeapXpert Secures $180M for Governed AI Messaging

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LeapXpert’s $180 million funding signals a major shift in VoIP, unified communications, and enterprise messaging. As WhatsApp, iMessage, Signal, and WeChat drive client conversations, regulated businesses need governed messaging, compliance archiving, and AI-powered workflows that protect data, preserve records, and turn conversations into actionable customer engagement intelligence for teams today.

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Closing Collaboration Gaps in Enterprise Telecom Workflows
UCaaS

Closing Collaboration Gaps in Enterprise Telecom Workflows

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Disconnected collaboration tools can undermine VoIP performance, customer support and productivity. When chat, CRM, meetings and workflow apps fail to share context, teams lose time rebuilding decisions and updates. IT leaders need integrated communications, stronger workflow continuity and connected VoIP systems that keep information accurate, accessible and actionable across operations

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Lloyds AI Hiring Push Shows Automation Needs Talent
AI

Lloyds AI Hiring Push Shows Automation Needs Talent

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Lloyds Banking Group’s plan to hire 300 AI specialists shows automation still needs human expertise. For VoIP, cloud communications, and contact-center leaders, the move highlights how AI, LLMs, and agentic automation can improve customer service, fraud detection, and workflows while demanding skilled engineers, governance, integration, security, compliance, and ongoing training.

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Asana Enhances AI Workflows with $75M StackAI Acquisition
M&A

Asana Enhances AI Workflows with $75M StackAI Acquisition

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Asana’s acquisition of StackAI for $75 million marks a pivotal advancement in VoIP-enabled AI workflows. This strategic move positions Asana as a leading operating system for human-agent teams, enhancing its ability to execute cross-system agent tasks seamlessly. StackAI’s no-code platform allows businesses to integrate AI agents into key systems like ERP, CRM, and ITSM, transforming the way organizations manage VoIP communications effectively. With founders Tony Rosinol and Bernard Aceituno joining the team, Asana is set to further revolutionize VoIP-driven enterprise processes.

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