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Sinch Contact Pro solution gains SAP approval

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Sinch, a cloud communications provider, has announced that its Sinch Contact Pro solution which enables omnichannel customer care at scale, is now available as an SAP Endorsed App on the SAP® Store.   SAP Endorsed Apps are products from SAP’s community of partners that support clients in becoming smarter and better-run businesses. A select group of 30 SAP partners are endorsed by SAP, with Sinch Contact Pro being the sole approved contact center solution. SAP® S/4HANA®, SAP CRM and SAP Service Cloud are all compatible with the Sinch Contact Pro solution.   SAP-endorsed applications are designed to provide value and achieve the desired results rapidly and efficiently. With extra security, in-depth testing and evaluations against benchmark results, these solutions have been rigorously examined and certified by SAP. The fact that this Sinch solution successfully passed all testing demonstrates the value that Sinch Contact Pro offers SAP clients as a cutting-edge…

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Telecom News

WhatsApp announces the roll out of WhatsApp Business API

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The Facebook-owned communications platform WhatsApp has announced the rollout of their WhatsApp Business API, which will enable businesses to manage communications and send notifications and other non-promotional messages, such as appointment reminders, event tickets and more. WhatsApp has emphasized that when using this new platform, the communication must be initiated by customer sending a message or requesting information. Moreover, the communications between the two parties will incorporate end-to-end encryption, despite  traffic passing through an API. There is a cost to this service – the businesses can reply to these messages free of charge within 24 hours, while all the replies sent after this period will be charged at a set price. Another useful feature of WhatsApp Business is that it will soon be possible to use the Facebook Ads Manager to add a “click-to-chat” button on Facebook advertisements, with a direct link to WhatsApp Business chat. WhatsApp Business for Android…

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Telecom News

Group voice and video call features are now available on WhatsApp for Android

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The Beta testers of WhatsApp for Android can now be the first to enjoy the long-awaited voice and video group calling on their mobile devices. These latest features are available on Android Beta versions 2.18.189 and 2.18.192, but first the user has to enroll in the WhatsApp Beta tester program via the Google Play store. Arranging a group voice or video call on WhatsApp is simple; start a call with one person and once the call gets connected, an icon “Add person” appears in top right corner of the screen. On selecting that icon, users will be redirected to a contact list where an additional participant may be selected. Currently, the voice and video group calls only support up to four participants, including the person who initiated the call. The Facebook-owned company’s group calling features were officially announced during the F8 conference this May, and since then only a selected number…

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Global RAN Market Shifts - Growth Driven by 5G Expansion
5G

Global RAN Market Shifts – Growth Driven by 5G Expansion

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Global RAN spending is shifting beyond China as operators accelerate 5G upgrades, capacity expansion, and modernization. Strong growth across emerging markets creates new opportunities for carriers, vendors, fixed wireless, enterprise connectivity, and VoIP services. Omdia’s latest data highlights regional momentum, vendor competition, and the evolving business case for mobile networks.

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Deutsche Telekom Advances AI, Cloud, and Fiber Strategies
Market Trends

Deutsche Telekom Advances AI, Cloud, and Fiber Strategies

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Deutsche Telekom is accelerating AI infrastructure, sovereign cloud, and fiber rollout to strengthen Europe’s secure digital backbone. For VoIP providers and enterprise communications teams, faster fiber, trusted cloud, and network modernization promise better voice quality, lower latency, and scalable unified communications, despite broadband churn and competitive pressure in key markets.

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8x8 Hits Record Revenue as AI Adoption Soars
CCaaS

8×8 Hits Record Revenue as AI Adoption Soars

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8×8’s record Q1 FY2027 revenue highlights accelerating demand for AI-powered VoIP, UCaaS, CCaaS, and CPaaS solutions. With usage-based services, voice APIs, messaging, and AI customer experience adoption surging, the results show how enterprises are shifting from static communications tools to intelligent, engagement-driven cloud communications platforms for scalable growth worldwide now.

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HiBob Unifies HR Workflows With AI Integrations
IT

HiBob Unifies HR Workflows With AI Integrations

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HiBob’s Bob platform shows how unified HR technology mirrors VoIP and unified communications success: connected data beats fragmented tools. With AI workflows, analytics, payroll integrations, Microsoft Teams, Slack, and global compliance support, Bob helps scaling companies streamline people operations, improve workforce visibility, and make faster, smarter decisions across distributed teams.

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Amazon's Satellite Ambitions Ignite Telecom Innovation Race
Infrastructure

Amazon’s Satellite Ambitions Ignite Telecom Innovation Race

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Amazon’s 5,105-satellite plan could reshape VoIP connectivity by bringing direct-to-device coverage into everyday telecom networks. For carriers, enterprises, and remote users, satellite-enabled VoIP calling, emergency messaging, and resilient communications may close coverage gaps where 5G, fiber, or Wi-Fi fail, supporting managed voice, SIP trunking, and cloud phone services worldwide reliably

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