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Telecom News

Sinch Contact Pro solution gains SAP approval

By Aiste Kryzanovske February 23, 2023

Sinch, a cloud communications provider, has announced that its Sinch Contact Pro solution which enables omnichannel customer care at scale, is now available as an SAP Endorsed App on the SAP® Store. SAP Endorsed Apps are products from SAP’s community of partners that support clients in becoming smarter and better-run businesses. A select group of 30 SAP partners are endorsed by SAP, with Sinch Contact Pro being the sole approved contact center solution. SAP® S/4HANA®, SAP CRM and SAP Service Cloud are all compatible with the Sinch Contact Pro solution. SAP-endorsed applications are designed to provide value and achieve the desired results rapidly and efficiently. With extra security, in-depth testing and evaluations against benchmark results, these solutions have been rigorously examined and certified by SAP. The fact that this Sinch solution successfully passed all testing demonstrates the value that Sinch Contact Pro offers SAP clients as a cutting-edge…

Telecom News

WhatsApp announces the roll out of WhatsApp Business API

By Rugile Bertule August 7, 2018

The Facebook-owned communications platform WhatsApp has announced the rollout of their WhatsApp Business API, which will enable businesses to manage communications and send notifications and other non-promotional messages, such as appointment reminders, event tickets and more. WhatsApp has emphasized that when using this new platform, the communication must be initiated by customer sending a message or requesting information. Moreover, the communications between the two parties will incorporate end-to-end encryption, despite traffic passing through an API. There is a cost to this service – the businesses can reply to these messages free of charge within 24 hours, while all the replies sent after this period will be charged at a set price. Another useful feature of WhatsApp Business is that it will soon be possible to use the Facebook Ads Manager to add a “click-to-chat” button on Facebook advertisements, with a direct link to WhatsApp Business chat. WhatsApp Business for Android…

Telecom News

Group voice and video call features are now available on WhatsApp for Android

By Rugile Bertule June 25, 2018

The Beta testers of WhatsApp for Android can now be the first to enjoy the long-awaited voice and video group calling on their mobile devices. These latest features are available on Android Beta versions 2.18.189 and 2.18.192, but first the user has to enroll in the WhatsApp Beta tester program via the Google Play store. Arranging a group voice or video call on WhatsApp is simple; start a call with one person and once the call gets connected, an icon “Add person” appears in top right corner of the screen. On selecting that icon, users will be redirected to a contact list where an additional participant may be selected. Currently, the voice and video group calls only support up to four participants, including the person who initiated the call. The Facebook-owned company’s group calling features were officially announced during the F8 conference this May, and since then only a selected number…

UCaaS

SIM-Based UCaaS Brings AI-Ready Calling to Mobile Teams

By Gintare Jakonia September 22, 2026

SIM-based UCaaS mobility is turning the smartphone dialer into a governed business phone system. By placing enterprise numbers on physical SIMs or eSIMs, companies improve VoIP call quality, compliance, AI transcription, and caller ID while giving mobile teams the native calling experience they prefer without another softphone app to manage

5G

Cornerstone Urges Planning Reform to Protect UK 5G Sites

By Gintare Jakonia September 16, 2026

UK mobile infrastructure planning delays threaten 5G, VoIP services, IoT growth, and reliable digital connectivity. Cornerstone warns lost rooftop sites can take years to replace, costing operators millions. Faster approvals, taller masts, and stronger site protection are vital to safeguard national networks and support future cloud, AI, and voice communications.

Broadband

AT&T Reinvents Network with Fiber, Wireless Innovations

By Gintare Jakonia September 14, 2026

AT&T’s fiber and 5G overhaul could redefine VoIP connectivity, replacing costly copper with faster, unified networks. With expanded fiber, stronger wireless spectrum, and satellite support, AT&T aims to deliver reliable business VoIP, cloud communications, and always-on broadband experiences for enterprises and consumers navigating the next decade of connected digital services

IT

O2 Launches UK First Business Satellite Service

By Gintare Jakonia September 8, 2026

O2 Business has launched O2 Satellite for Business, bringing direct-to-device satellite connectivity to UK companies beyond mobile coverage. The service helps VoIP teams, field workers, and emergency responders stay connected via compatible smartphones, supporting messaging, maps, weather, and location sharing while strengthening resilient business communications across remote areas and gaps.

AI

AT&T Launches OTel 2.0, Revolutionizing Telecom AI Operations

By Gintare Jakonia September 3, 2026

AT&T’s OTel 2.0 brings open-source Telco AI into production, giving VoIP and telecom operators a powerful model for network automation, troubleshooting, standards analysis, and secure on-premises deployment. Built with GSMA, Google Gemma, AMD GPUs, and Dell infrastructure, it signals a practical shift from AI pilots to carrier-grade operations worldwide today.

Market Trends

UK Fibre Growth Shifts From Coverage to Retention

By Gintare Jakonia September 2, 2026

UK telecom operators face a tougher 2026 as full fibre coverage rises but customer growth slows. With VoIP calls, remote work, streaming, and gaming shaping daily broadband expectations, providers must reduce churn through better Wi-Fi support, clearer FTTP messaging, bundled mobile services, and reliable connectivity that keeps households loyal long-term

5G

Global RAN Market Shifts – Growth Driven by 5G Expansion

By Gintare Jakonia August 20, 2026

Global RAN spending is shifting beyond China as operators accelerate 5G upgrades, capacity expansion, and modernization. Strong growth across emerging markets creates new opportunities for carriers, vendors, fixed wireless, enterprise connectivity, and VoIP services. Omdia’s latest data highlights regional momentum, vendor competition, and the evolving business case for mobile networks.