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Telecom News

Sinch and Synoptek to deliver reliable voice services for MS Teams Phone System

By Aiste Kryzanovske April 26, 2023

Sinch, a cloud communications provider, has announced a partnership with Synoptek, a business and digital transformation advisory company, to offer professional and managed services for Microsoft Teams Phone System. The services will be integrated with Operator Connect or Direct Routing. The alliance was formed in response to the rising demand from business clients for expert services to supplement their personnel for managing the deployment, installation, and maintenance of the Microsoft Teams Phone System as well as connecting to the Public Switched Telephone Network (PSTN). Sinch is a Microsoft Operator Connect partner that assists organizations in integrating voice services into Teams via Operator Connect, allowing them to make calls to anyone, anywhere, over the PSTN. Professional and managed services help businesses complete this digital transition more quickly and efficiently. Sinch offers a carrier-grade voice network and is the largest Tier 1 network in the United States, providing reliable service to companies…

Telecom News

Sinch Contact Pro solution gains SAP approval

By Aiste Kryzanovske February 23, 2023

Sinch, a cloud communications provider, has announced that its Sinch Contact Pro solution which enables omnichannel customer care at scale, is now available as an SAP Endorsed App on the SAP® Store. SAP Endorsed Apps are products from SAP’s community of partners that support clients in becoming smarter and better-run businesses. A select group of 30 SAP partners are endorsed by SAP, with Sinch Contact Pro being the sole approved contact center solution. SAP® S/4HANA®, SAP CRM and SAP Service Cloud are all compatible with the Sinch Contact Pro solution. SAP-endorsed applications are designed to provide value and achieve the desired results rapidly and efficiently. With extra security, in-depth testing and evaluations against benchmark results, these solutions have been rigorously examined and certified by SAP. The fact that this Sinch solution successfully passed all testing demonstrates the value that Sinch Contact Pro offers SAP clients as a cutting-edge…

Telecom News

Sinch teams up with Treasure Data on personalized omnichannel touchpoints

By Aiste Kryzanovske March 22, 2022

Treasure Data, an enterprise customer data platform (CDP), and Sinch, a worldwide supplier of cloud communications, have established a strategic alliance to enable more tailored and engaging dialogues with customers across multiple channels. The collaboration aims to meet the demands of businesses who want to connect their consumers more effectively through mobile channels utilizing real-time data. Treasure Data’s smart CDP creates a complete, holistic view of a customer by securely stitching together key data sources that are normally segregated, such as CRM, marketing automation, point-of-sale, and social media. Through the CDP, service agents may gain insight into all aspects of the customer experience, which can then be accessible across numerous communication channels provided by Sinch’s multi-channel communication platform. Email, text, phone calls, and mobile messaging apps like WhatsApp, iMessage, Telegram, and others are included. Rick van Esch, Vice President of SaaS Business at Sinch, commented: “We are seeing…

CPaaS

Despite 48% Interest, Over 90% of Global Consumers Have Reservations About AI For Black Friday and Cyber Monday

By Kamile Bigenyte August 25, 2025

Sinch’s 2025 research shows shoppers welcome AI for easier Black Friday and Cyber Monday deals, but trust is the deciding factor. While many value AI tools, most demand transparency, data control, and authentic communication. Brands that prove their AI works in the customer’s interest will win attention and loyalty this peak season.

CPaaS

97% of Businesses to Use AI in Customer Communications in 2025, But Are Consumers Ready for It?

By Kamile Bigenyte June 18, 2025

Sinch’s latest report reveals that nearly all businesses plan to use AI in customer communications this year. As customer expectations grow, companies are embracing AI to deliver personalized, secure, and seamless experiences across channels like SMS, chat, and voice.

CPaaS

Bringing Customer Communication and Agentic AI to Businesses Globally

By Kamile Bigenyte May 7, 2025

Sinch and OneReach.ai have partnered to deliver powerful AI-driven customer experiences by combining Sinch’s global communications infrastructure with OneReach.ai’s advanced agent orchestration platform, enabling businesses to rapidly deploy intelligent, personalized interactions across preferred customer channels.

Telco Buzz

KDDI Joins Aduna API Venture to Boost Open Telecom Innovation

By Kamile Bigenyte February 13, 2025

KDDI has joined the Aduna API joint venture, reinforcing its commitment to open network innovation. Partnering with telecom giants like Vodafone and AT&T, Aduna fosters cross-industry collaboration.

CPaaS

Helping Service Providers Meet Compliance and Avoid Costly FCC Fines

By Kamile Bigenyte January 24, 2025

Sinch is revolutionizing 911 emergency response with its PSAP Outage Services, a cutting-edge solution ensuring FCC compliance and seamless emergency communication. By automating PSAP notifications and providing up-to-date contact data, Sinch helps service providers quickly address 911 outages.

People & Interviews

Virginie Debris on RCS and the Future of Messaging

By Aiste Kryzanovske March 18, 2024

In the realm of mobile communication, Virginie Debris stands as a seasoned expert, navigating the evolution from ringtones to Rich Communication Services (RCS). With an illustrious career spanning over two decades, she recently captivated audiences at Mobile World Congress, delving into RCS’s transformative potential. In this exclusive interview, Virginie sheds light on her journey and shares invaluable insights into the future of messaging.

People & Interviews

Mastering Modernity: A Roadmap for CIO Success in 2024

By VoIP.Review Team January 8, 2024

In the dynamic landscape of tech and geopolitics, Chief Information Officers (CIOs) face crucial challenges. In 2024, CIOs can embrace Generative AI, integrating it ethically to enhance customer experiences. Holistic Diversity and sustainable practices, such as adopting green IT, become imperative. Aligning processes for scalable growth through composability and bridging vision with execution underscore the transformative role of CIOs in fostering innovation, diversity, and eco-friendly solutions.