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Verizon teams up with Genesys Cloud

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Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings. Together with Genesys, the company is able to offer its business customers a cloud-based contact center solution. Genesys Cloud will provide businesses with access to the Verizon network and include a contact-center-as-a-service solution to communicate with their customers.   The Cloud-based Contact Center as a Service from Genesys enables businesses to deliver a customer experience (CX) that is top class. The solution is delivered on an end-to-end, cloud-based remote access platform that takes advantage of Verizon’s network. In addition, the Verizon Business customer experience portfolio includes Genesys Engage subscriptions, that provides a passage from on-premises to hybrid cloud and public or private cloud deployments.   Furthermore, because contact centers rely on digital, primarily remote operations, Genesys Cloud will allow remote agents to take advantage of all the capabilities the contact…

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Verizon to meet its $10 billion cost cutting goal

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The American telecommunications company Verizon, which offers wireless products and services, has announced that it will meet its $10 billion cost reduction target, which was first announced in 2017 by Lowell McAdam, the former CEO.   Back in 2017, the company said it plans to introduce an aggressive cost-cutting technique called zero-based budgeting. The idea behind this strategy is that all business units should start each year with a clean sheet and justify the money they want to spend, in place of basing it on last year’s expenses.   Since the announcement, Verizon has reduced its budget by a mixture of virtualization, early retirement offerings for its management team, and operational efficiencies through the One Fiber and Intelligent Edge Network initiatives.   To achieve this goal, the company has been conserving billions of dollars annually in operational efficiency stemming from the foundation of their network to the efficient flow of…

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samsung verizon deal
Telecom News

Samsung signs $6.6 billion contract with Verizon

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The South Korean tech giant Samsung has announced that it has signed a contract to supply network equipment to Verizon in the US. Samsung and Verizon’s wireless telecommunications solutions contract is worth about $ 6.6 billion according to information released on Monday, ensuring a great triumph for the South Korean seller against established competitors. Samsung Networks will supply network equipment and solutions, including 5G, to their American partner for the next five years, until December 2025. This new contract with Verizon is the largest that Samsung has ever received in its history. Samsung’s network business was one of the first to offer 5G network equipment to South Korean telecommunications companies when they launched their 5G networks in 2019. “We are pleased to expand our long-standing partnership with Verizon to advance their next-generation network evolution. With this latest long-term strategic contract, we will continue to push the boundaries of…

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Synchronoss, AT&T, Sprint, T-Mobile and Verizon unite for RCS-based messaging

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New Jersey, US-based Synchronoss Technologies has announced that it is working with a new joint venture formed by the four largest mobile operators in the United States – AT&T, Sprint, T-Mobile and Verizon – to speed up the delivery of an advanced mobile messaging service to consumers and businesses in all four mobile networks. The US tech giants have recently launched Cross Carrier Messaging Initiative (CCMI) and will cooperate with cloud, messaging, digital and IoT product specialist Synchronoss to offer a compatible Rich Communications Services (RCS) application to Android devices in 2020. This platform, based on the RCS standard that was developed together with technology partner WIT Software, can create a messaging ecosystem that allows consumer brands to attain a new level of engagement. The solution can also help meet the growing demand for content rich, personalized interactions through messaging communications, Synchronoss said in a press release. The company…

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Verizon delivers enterprise-grade collaboration over its global VoIP service

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American telecoms giant Verizon said that it has made enterprise-specific upgrades and has “supercharged” its cloud-calling Virtual Communications Express (VCE) platform. The company has boosted its VCE solution by providing delivery over its global VoIP network, and reinforced the service with hosted or premises-based SD-WAN connectivity. The platform, which now provides an opportunity to enhance employee collaboration and productivity, is currently available across Asia, Europe and the United States. Alla Reznik, Executive Director of Customer Experience, Global Products and Services at Verizon, said, “By leveraging Verizon’s global network strength and market leading VoIP portfolio, we have developed an enhanced collaboration solution that delivers powerful hosted UC&C features underpinned by superior network connectivity and performance. This enterprise-grade solution will take global business collaboration to the next level.” In its press release, the company said that by combining the VCE platform with Verizon’s VoIP service, users will significantly reduce costs…

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Verizon links Motorola Moto Z3 smartphone to 5G network

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Three telecommunication giants, Verizon, Motorola and Samsung, have shared some good news and provided updates regarding progress with the long-awaited 5G network. Verizon has announced that they have successfully accomplished the connection of a 5G-upgradeable Motorola smartphone using a Qualcomm 5G modem and Samsung’s 5G technology to their 5G network. The team performed tests that included video calling and Internet browsing by means of a 5G link. According to Bill Stone, vice president, Technology Development and Planning for Verizon, “In the past two years, we have consistently led the world in 5G, including launching the world’s first commercial 5G service last month”. Obviously upbeat about this successful test using an actual smartphone, he assured, “We will be the first to offer a 5G upgradeable smartphone on our network in 2019.” Verizon’s 28 GHz spectrum and Samsung 5G New Radio solutions were employed to complete the transmissions. The 5G-enabled…

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A recent report from Verizon Business has highlighted a significant surge in cyberattacks driven by the exploitation of vulnerabilities.
Security

Spike in Cyberattacks Driven by Vulnerability Exploitation

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A recent report from Verizon Business has highlighted a significant surge in cyberattacks driven by the exploitation of vulnerabilities, accounting for 14% of all breaches in 2023. The report, titled the Data Breach Investigations Report (DBIR), analyzed a record-high 30,458 security incidents and 10,626 confirmed breaches last year, marking a two-fold increase compared to 2022.

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Discover Neterra's award-winning journey in telecom innovation. From Bulgaria's first internet connection to global excellence.
People & Interviews

Neterra: A Story of Innovation, Growth, and Global Recognition

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Neterra, a telecommunications trailblazer for nearly three decades, recently secured the prestigious ‘Best Central & Eastern European Carrier’ award at the Global Carrier Awards 2023. In an exclusive interview with Svetoslava Bancheva, the PR and Digital Communications Manager, Neterra’s evolution from providing Bulgaria’s first internet connection to becoming a global telecom solution provider unfolds. Svetoslava highlights pivotal milestones, including running submarine cables under the Danube River and the establishment of the Sofia Data Center.

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