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Telecom News

Balancing Automation and Human Touch in Telecommunications

By Aiste Kryzanovske July 13, 2023

The shift towards automation in communication service providers (CSPs) is somewhat paradoxical: while advancing in efficiency, it risks diminishing vital human interaction. A recent study by Omdia underlines this predicament, indicating that despite chatbots’ growing usage, consumers predominantly favor human contact, especially when seeking resolutions. Meanwhile, emails emerge as the main channel for consumer engagement, a revelation challenging cost-cutting efforts that bypass burgeoning automation.

AI

Balancing the Risks and Rewards of Generative AI in Telecommunications

By Aiste Kryzanovske July 7, 2023

A recent survey unveils how, despite potential risks, most industries, particularly telecommunication firms are embracing generative AI’s benefits. Interestingly, even traditionally cautious sectors, like aerospace and defence show a strong inclination towards AI’s adoption. Yet, as AI integration requires extensive investment in staff skill development, emerging corporate roles like AI auditors or ethicists are anticipated.

How to implement VoIP in a remote work environment

By Aiste Kryzanovske July 3, 2023

More and more companies are embracing the flexibility of remote work, allowing their employees to be connected wherever they are in the world. In this article, we’ll discuss how to implement VoIP in a remote work environment, including the benefits of utilizing VoIP for remote work, and the different types of VoIP systems available.

Telecom News

Balancing M&A Activities Amid Telecommunications Market Uncertainty

By Rugile Bertule June 28, 2023

Industry expert Jonny Parkinson illuminates the landscape of telecommunications mergers and acquisitions amidst economic shake-ups and global tensions. Despite a dip in deal-making activity, recent predictions suggest a strategic surge in the back half of 2023. Drawing upon the resilience of telecom firms in the face of change, Parkinson underscores the potential offered by technologies like AI and cloud computing to maintain competitiveness, even encouraging alternative structuring concepts and careful due diligence for prospective M&A targets.

Telecom News

Investing $600M in Ukraine’s Telecommunication: Infrastructure, 4G, and Beyond

By Vilija Simkiene June 21, 2023

VEON commits $600 million investment via Kyivstar for Ukraine’s recovery, focusing on infrastructure, 4G expansion, cybersecurity, and community support, fostering accelerated digitalization and rebuilding efforts.

Telecom News

Euro-Center taps DIDWW to leverage VoIP for enhanced global medical assistance and travel insurance

By Vilija Simkiene June 21, 2023

Euro-Center, one of the world’s leading companies in the fields of medical assistance, travel assistance and insurance claims’ handling, has formed a strategic alliance with DIDWW, a global telecoms operator offering premium quality VoIP communications and SIP trunking services. By leveraging DIDWW two-way SIP trunking solution, this partnership ensures high quality voice services throughout Euro-Center’s medical assistance and travel insurance business. With their global presence, it was crucial for Euro-Center to find a comprehensive cloud solution as opposed to relying on local PBX systems in each of their 11 regional offices. Consequently, the company chose to partner with Genesys Cloud and collaborate with DIDWW to meet the goals of Business Continuity Planning (BCP). Euro-Center selected DIDWW due to the operator’s unique coverage in countries not typically covered by other global SIP providers, such as South Africa, Thailand, Brazil, and Turkey. As Euro-Center has its second-largest office in Thailand, securing premium…

VoIP Fundamentals

PSTN vs. VoIP: Which is Better for Your Business?

By Gideon Hack June 19, 2023

Navigating workplace communications is challenging for business owners. Choosing between PSTN and VoIP is complex. PSTN offers reliability and call quality, while VoIP provides flexibility and scalability. VoIP integrates with tools and supports remote work. PSTN is secure and compliant, but VoIP can be secured with measures. PSTN excels in emergency services, but VoIP is improving.

Telecom News

airBaltic taps DIDWW for seamless communications and extensive global reach

By VoIP.Review Team June 8, 2023

DIDWW, a global telecoms operator offering premium quality VoIP communication and SIP trunking services, has announced its partnership with airBaltic, the Latvian national airline connecting the Baltic region with over 70 destinations in Europe, the Middle East, and the CIS. This flag carrier of Latvia will use DIDWW two-way SIP trunking solution for its corporate communications all over the world. As part of this alliance, airBaltic will benefit from DIDWW extensive virtual phone number coverage, allowing the company to accelerate its business growth and operate efficiently across multiple geographies. With an international business spanning three continents, airBaltic relies on powerful two-way SIP trunking to seamlessly connect its bases in Riga, Tallinn, Vilnius and Tampere, as well as other key destinations worldwide. This DIDWW and airBaltic partnership will enable airBaltic and its customers to leverage fully-compliant and highly reliable voice services with premium call quality. In addition, airBaltic will utilize the…

CPaaS

Infobip Leads CPaaS Market: IDC Ranks Firm as Omnichannel Communications Pioneer

By Aiste Kryzanovske June 1, 2023

Infobip secures leadership position in the CPaaS market for the second year, showcasing commitment to omnichannel communications. Outperforming competitors, IDC lauds Infobip for customer service, functionality, and more. Exciting times ahead with CPaaS X solution launch in May 2023.

CPaaS

Sinch Leads in CPaaS: Global Coverage, Regulatory Expertise & Seamless Communication

By Aiste Kryzanovske May 29, 2023

Sinch excels as a Leader in IDC MarketScape’s CPaaS Vendor Assessment, commended for its global coverage, robust portfolio, and regulatory expertise. The innovative provider enhances digital customer experience with its comprehensive messaging, voice, and email offerings.