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Telecom News

Google Voice to be rolled out with VoIP

By Vilija Simkiene January 31, 2019

Google Voice is finally getting an update with the addition of Voice over Internet Protocol (VoIP), honoring the company’s commitment made in 2017 to make improvements to the application. Social media apps such as Facebook and Instagram have already been using VoIP carried over Wi-Fi or mobile data for voice calls in private or group messages, enabling communications between users through voice messages and video calls. Google Voice has been functioning as a phone call relay system, forwarding calls through another number. However, the app has never used VoIP for carrying traffic, and has been constrained to providing traditional phone connections. There is another Google messaging app, Hangouts, that facilitates audio chat between mobile devices over WiFi. However, this app is intended more for personal use rather than for professional engagements, and a Hangouts Dialer plug-in is required to be able to place calls within Hangouts app. Scott…

Improving technical support for VoIP providers

By Vilija Simkiene January 29, 2019

The technical support team plays a critical role in a VoIP business, being the initial reference and contact point for customers experiencing technology-related issues. In addition, these important employees are responsible for analysing and resolving system failures and outages, product installation errors, user enquiries and any other technical problems that prevent customers from using an application or service. There is a wide and diverse range of possible technical issues that can occur, depending on the type of telecommunication services provided. Nevertheless, some of the most common VoIP connectivity concerns are audio quality, caller-ID problems, the dropping of calls, and post dialling delay (PDD). Studies reveal that passing on valuable technical advice or providing substantial assistance to customers is the number one method for telecom companies to improve the user experience for their products and services. At voip.review, we have summarised some relevant ideas for VoIP providers to…

Telecom News

Telinta and TextBetter deliver improved SMS solutions for VoIP providers

By Vilija Simkiene December 27, 2018

US telecommunications companies Telinta, offering cloud-based, white label switching and billing solutions for VoIP service providers, and TextBetter, a provider of cloud-based business-texting services, have announced a joint initiative to deliver cooperative solutions for VoIP service providers. VoIP services such as hosted PBX, business and residential VoIP, and mobile connectivity accessible through Telinta’s cloud-based softswitch platform, can be integrated with this unique SMS solution. The white label solution from TextBetter makes it possible for any US phone number to send and receive SMS via email. TextBetter SMS services can be easily added to Telinta’s hosted softswitch platform, without the need to change the ownership of the DIDs. According to Telinta, “this powerful cloud-based combination of VoIP switching, billing, and SMS technology requires no software or hardware for service providers. TextBetter pairs the end user’s existing email with an associated phone number, so that SMS messages can be both…

TOP VoIP bloggers to follow

By Vilija Simkiene December 5, 2018

Telecommunication industry, and especially the Voice over Internet Protocol (VoIP) technologies, are on a constant move and unceasingly generate new ideas and set evolutionary trends. If you are new in or just keen on VoIP, it is good to know someone, who can give valued opinion and helpful guidance. With this in mind, we have compiled a list of bloggers posting efficient VoIP content. These thought leaders are keeping their fingers on the pulse and provide updates and analysis on the latest innovations related to the telecoms world. Jon Arnold Jon Arnold is an independent research analyst focusing on unified communications, Internet of Things, cloud services, contact centers, SIP trunking, VoIP security and social media. Jon’s valued opinion and expertise can be followed on his widely-read Analyst 2.0 Blog, which has been recognized and awarded for the best tech reviews. According to Jon, his blog focuses on “trends that matter…

Telecom News

simPRO sets New Zealand on a direct VoIP line

By Vilija Simkiene December 4, 2018

Job and project management company simPRO has launched a new VoIP phone solution for trade service businesses in New Zealand. The company believes that the new cost-effective integration will help increase employee productivity, expand service and reduce hardware dependency via the use of web phones. Jonathan Eastgate, simPRO Chief Technology Officer, believes that the VoIP phone integration will be beneficial to trade businesses looking to embrace the industry’s projected digital future. “When using simPRO, the VoIP will draw information to produce caller IDs and maintain call logs which can be viewed in a browser window – all you need is the internet and a headset,” he says. “VoIP provides a flexible, multi-functional solution that couldn’t be simpler to use. Without the need of a traditional telephone handset taking up space on the desk, users can make a call with a push of the mouse or keyboard and connect…

Telecom News

Uber adds new VoIP feature to its app

By Rugile Bertule October 22, 2018

The global ridesharing and taxi company, Uber, has rolled out a new VoIP calling feature as another method for drivers and riders to communicate with each other. Similar to other VoIP communication applications such as Skype, this feature will require an Internet connection instead of a mobile voice service in order to make calls. Riders and drivers on Uber can already communicate by using in-app chats, sending SMS or making voice calls over their mobile service provider’s network. Yet VoIP calling caught Uber’s attention when the company noticed that in some countries, particularly when traveling abroad, data calling is cheaper than calling over a mobile voice network. Besides this new feature assisting the company to expand their services on a global scale, this advancement will be of great assistance to drivers, as they will be able to stay within the Uber app while handling voice calls. Moreover, the…

Telecom News

OpenPhone, the VoIP-based app for small companies

By Jonathan Simon June 21, 2018

The city of Kitchener, in Canada, Ontario, is home of a new app called OpenPhone. Its ambition is to help small entrepreneurs stopping the blurred line between private and business phone calls. Many services already exist in this specific field, like Phone.com or Grasshopper, but OpenPhone’s main feature is to simplify the process and focus and ease of use. As of today, the app let user share one phone number across several phone, using VoIP technology. Still in its beta version and available on the Appstore since January, the company expects to launch in a couple of months a final version. An Android version hit the Google platform in June. OpenPhone will allow customers to make concurrent calls on several devices, transcribed voicemail and call forwarding. This way, small businesses will have the opportunity to have a better communication between customers and entrepreneurs.

Telecom News

Legal battle over Alexa between Amazon and VoIP-Pal

By Jonathan Simon June 19, 2018

After suing Apple over patents infringement VoIP-Pal is determined to launch the exact same process with Amazon. The lawsuit has been filed in Nevada, and is focusing and Amazon’s cloud-based virtual assistant, Alexa, especially on its calling and messaging services. The Washington-based company blames Amazon for using the very same four patents that it is suing Apple for. In Amazon’s case, the technology is used to make function voice and video calls or voice messages. Voip-Pal is trying to make profits from patents they own that are based on VoIP technology. The CEO of Voip-Pal, Emil Malak said, “After investigating Amazon’s Alexa platform and Echo line of products our technical team has concluded that the calling and messaging functions infringe our patents. Amazon’s foray into communications seems to be part of a larger trend of giant corporations battling for market dominance by offering Internet-based communication products that integrate with traditional…

Telecom News

Telinta’s new VoIP DID and Wholesale Solution.

By Jonathan Simon May 7, 2018

Telinta, known for offering “White Label services,” is launching two new features: a new VoIP DID and a Wholesale Solution that will be toll-free. This will allow companies to sell in a much easier way Wholesale DIDs combines with Toll-Free numbers. All will be included, like switching, billing, customizing the portal, providing features and resources for resellers, etc. Telinta has a cloud-based platform called Telicore offering API to DID providers, that includes, among many others, VoIP Innovations, Voxbone and Magic Telecom. Their new all-in-one solution for VoIP service providers allows them to offer DIDs and Toll-free numbers to resellers and clients alike. It is able to manage different languages, currencies, credit card processors, and adapt it for each brand using the white label platform. They can adapt to their specific demands, if they need to charge per month, per channel or per minute. Alex Ferdman, CEO of Telinta said “Telinta…

Telecom News

India: the telecom regulator opens the gates for VoIP

By Jonathan Simon May 2, 2018

In India, the TRAI (Telecom Regulatory Authority of India) recommended that providers will be allowed to offer app-based VoIP services through Wi-Fi. Those calls will be considered the same way as classic calls. Thus the operators will have to have to follow the rules forme the TRAI. The consequences are interesting for a country that can be subject to issues on phone connectivities to the network. With this recommendation, you can now have the service from your regular provider with one phone number, and get the app of that same company, and use the same number for both. However, you can also download the app from another provider and get another phone number for VoIP, and use it through Wi-Fi. The infrastructures in India, using circuit switch, was not seen as efficient enough for VoIP, but the issues on call drops needed to be addressed. This explains why the TRAI…