Content Guru, a prominent global provider of cloud contact center and customer experience (CX) technology, has announced today that its storm® cloud contact center solution has been granted the United States Federal Risk and Authorization Management Program’s (FedRAMP) In Process designation at the High Impact Level.
Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.
DIDWW, a leading provider of premium quality VoIP communications, two-way SIP trunking and SMS services, is primed to both participate and sponsor in two of the most anticipated telecommunications events this September – the Asian Carriers Conference (ACC 2023) and the Wholesale World Congress (WWC 2023).
OpenAI has introduced ChatGPT Enterprise, a groundbreaking iteration of its widely acclaimed AI chatbot, designed to cater to the distinctive requirements of businesses. This enhanced version promises elevated levels of security, privacy, and an array of potent features tailored to enterprise needs.
NEC Corporation and Celonis SE have solidified their collaboration by entering into an expanded strategic partnership, marking NEC’s elevation to the highest echelon, the “Platinum Partner,” in Celonis’ certification program. Commencing their joint efforts in May 2022, NEC and Celonis initiated their association to gain operational insights and enhance business processes. The multinational IT and electronics giant, NEC, strategically established Centers of Excellence, achieving process optimization milestones in key domains like order-to-cash and procurement.
Illinois-based communications services provider HTC has joined forces with Ribbon Communications Inc., a global leader in real-time communications technology and IP optical networking solutions. The collaboration aims to modernize and fortify HTC’s network infrastructure through the implementation of Ribbon’s cutting-edge IP Wave solutions.
The Tribal Broadband Connectivity Programme (TBCP), funded primarily by President Biden’s Internet for All Initiative, has recently bestowed $3.5 million in grants among seven Tribal entities to accelerate internet access in these areas. Supported with an impressive $3 billion budget, the TBCP aims to reduce internet barriers and bridge the digital divide, promising a transformative effect. The initiative is facilitating internet connectivity for remote learning, boosting telehealth services, fostering employment opportunities, and more.
Apple’s stance on users’ right to repair their iPhones and Macs has shifted dramatically over the years. From opposing repair rights and warning against potential security risks, the tech giant is now endorsing California’s SB 244, a significant right-to-repair bill with far-reaching implications.
Journey.ai, a trailblazing cybersecurity software company, has teamed up with Avaya, a leading contact center provider, to bolster security measures while enhancing the agent experience. The integration of Journey’s biometric authentication technology with Avaya Hybrid Cloud Services (HCS) offers a compelling solution for contact centers, replacing conventional password-based authentication with biometric verification.
Safaricom announces a milestone of 5 million customers in Ethiopia, making significant strides towards their goal of 10 million by next March. However, a stiff competition lies ahead as they trail the market leader, Ethio Telecom, by a considerable margin. Safaricom breaks into the Ethiopian market as the first private player, with significant growth potential and challenges on the horizon. They are poised to disrupt Ethio Telecom’s monopoly with the introduction of M-Pesa, keenly eyeing financial inclusion. Amid anticipation of new competitors, Safaricom’s persistent efforts and ambitions could potentially shake up the Ethiopian telecom market.
