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CallTower delivers Native Microsoft Teams Cloud Contact Center CallTower, a global provider of cloud-based, business-class unified communications and collaboration solutions, announced that it is offering a Native Microsoft Teams Cloud contact center through its strategic partner Five9. The integration of Five9 and Microsoft Teams enhances the customer experience by leveraging the collaboration capabilities of the Teams platform and integrating it into the Five9 Intelligent Cloud Contact Center solution. In addition, Five9 recently announced their CallTower “US Reseller of the Year 2020” initiative as part of the Five9 2020 Global Partner Awards. Read more at: https://tinyurl.com/yy8klgy5 Cellnex wants to acquire Hutchison towers The Spanish operator Cellnex is eyeing the acquisition of CK Hutchison’s entire European tower portfolio for over $10 billion. It was first reported that CK Hutchison was looking to sell a smaller stake in its European tower unit back in July, but Cellnex plans to buy the whole package…

SK Telecom, the South Korean wireless telecommunications giant, with the approval of the Ministry of Public Administration and Security, has announced the launch of a new blockchain-based wallet for digital document storage. This major step could prompt South Korea to rapidly digitize state-issued documents. As claimed by SK Telecom, the wallet will be driven by blockchain technology and will work together with the Government24 Digital Initiative program, which endorses the issuing and distribution of certificates digitally. This initiative is especially relevant as the Covid-19 pandemic continues to spread worldwide. The company’s blockchain-powered wallet will work in conjunction with the Government24 app, sharing documents seamlessly between these endpoints, as well as with local and government institutions, banks and insurance providers. Citizens will be able share documents such as immigration certificates, copies of resident registration cards, health insurance documents using the mobile app managed by the blockchain. As reported by…

NEC Corp., a major Japanese information technology company, has agreed to support the development of the UK’s fifth-generation wireless networks across the country, as reported by the British government. The announcement came after Japan and the United Kingdom signed a bilateral free trade agreement following Brexit. Details of the deal are currently unavailable. Since the UK has banned Huawei from deploying its 5G network and has decided to fully remove Huawei’s equipment altogether by 2027 because of potential security issues, the question of who can intervene to fill the empty space left by the Chinese seller has remained open. While European giants Ericsson and Nokia were obvious choices, other candidates also made an appearance. The UK government asked Japan to help deploy 5G networks in the country back in July. British officials then told colleagues in Tokyo that the Japanese technology companies NEC and Fujitsu could be the…

8×8 partners up with Pax8 8×8, the provider of a leading integrated cloud communications platform, announced that Pax8, a cloud solutions platform, has become a strategic partner and has joined the 8×8 Open Channel Program. In accordance with the agreement, Pax8 is now offering their US partners an 8×8 Open Communications Platform that combines voice, team chat, meetings and a contact center in one solution, allowing organizations to move to the cloud. According to Pax8, the two companies will work together to support their partners as they help customers accelerate their digital transformation efforts, ensure business resilience, and improve employee experience and engagement. Read more at: https://tinyurl.com/y3xg4fu4 Telefónica aims at partnership with Allianz According to Spanish media reports, the telecommunications giant Telefonica is seeking to partner with a private equity subsidiary of the German insurance company Allianz, to launch a fiber-optic joint venture worth about $5.8 billion. The joint venture,…

RingCentral, a US-based provider of high-performance cloud communications and collaboration solutions for businesses, has announced a new high-volume and fully integrated SMS service that allows businesses to send SMS messages and updates to their customers promptly and seamlessly. Developers can build custom applications by using the  Application Programming Interface (API) that interfaces with RingCentral’s business communication platform. RingCentral also provides a service with pre-built applications that can be obtained from the RingCentral App gallery. By using RingCentral phone numbers for bulk SMS messages, companies can send one-time messages or bundle requests. In addition, the company supports message insights, such as status, logs, storage and analysis for more progressive compliance. The API also permits RingCentral customers to use SMS for services such as mass marketing, automated messaging, customer surveys, chatbots, two-factor authentication and one-time passwords.  The API is currently in beta version and available as part of RingCentral’s…

Maintaining an edge over competition, staying on track with ever-shifting customer needs and seeing steady revenue growth, can be hard in the fiercely competitive environment of telecoms. That is why the telecom industry needs to consider introducing new technologies into their business practices. One such promising technology that can give telecommunications business owners leverage in the industry is blockchain. Blockchain was created as a technology that brings trust where it does not exist. Currently, the telecommunications blockchain market is in its early stages, with only a few vendors having launched telecommunications blockchain solutions. Given the complex nature of blockchain and distributed ledger technology, it is clear that in order for it to succeed in the telecommunications industry, vendors will need to pool their knowledge of blockchain technology and the telecommunications industry. Bringing blockchain into play can create significant benefits and opportunities for a variety of telecommunications sectors. Some of these…

Telnyx, a next-generation communications platform providing operator-level services over a global, private IP network, has created a company’s social impact group, Telnyx.org. The platform is aimed at non-profit organizations, social enterprises and social entrepreneurs. The Telnyx.org Impact Initiative offers a $500 social impact credit that can be used on the Telnyx platform. Other benefits include discounts on the Telnyx platform and access to a global customer support team available 24/7 every day of the year. Organizations (or equivalent non-profit organizations exempt from tax) as defined in Article 501 (c) (3), B-Corp or social enterprises committed to using this service for positive social change, are eligible for the Impact Initiative. In addition to the $500 social impact credit, Telnyx.org Impact Initiative participants will receive a discount on access to cloud communications, including voice, SMS, networking and wireless services, through the Telnyx Mission Control Portal and API. With the Mission…

Apple reveals 5G iPhones Apple waited a little longer than other manufacturers to introduce 5G phones, probably because they wanted to be certain their first 5G iPhones are top class. The company unveiled its new iPhone 12 phones on Tuesday. All new iPhones are built around the fast Apple A14 Bionic chip, they support 5G wireless connectivity, and are protected by a ceramic shield to make the phones more damage resistant. Bringing 5G to the iPhone is a huge step forward for the company, as it will provide a new level of performance for downloads and uploads, video streaming, games, real-time interactivity and more. Read more at: https://tinyurl.com/y6mum7wh Masergy launches Work From Anywhere solutions Masergy, a software-defined network and cloud platform for the digital enterprise, announced two new SD-WAN Work From Anywhere solutions. Masergy’s SD-WAN Secure Home is a lightweight Fortinet Secure SD-WAN device for fast connection via the residential…

Telefónica, a multinational telecommunications company and one of the largest telephone operators and mobile network providers in the world, has introduced a new unit that integrates their global wholesale, roaming and international customer divisions into a new single identity: Telefónica Global Solutions. Telefónica Global Solutions was established as part of the company’s transformation plan, which was announced last year. As stated by the group, this move will improve connections between people and businesses. In the current environment of extensive change and new challenges, the Telefónica Group continues to move forward to improve its service to global customers. The three businesses are now banding together to increase their capacity and continue to support their partners and customers. With a single goal, they have their sights set on providing consistent and comprehensive services, and specifically to offer leading-edge global solutions to Telefónica’s customers around the world. At present, Telefónica…

Twilio, a USA-based cloud communications platform, on Monday announced its largest acquisition to date. The company is buying the customer data startup Segment for $3.2 billion in Twilio Class A common stock, on a fully diluted and cash free, debt free basis. Segment is a customer data platform (CDP) that helps collect, clear and manage customer data. This platform allows organizations to move customer data from one application to another through an API, and use the platform to better control how the customer data travels through the systems. The deal is expected to close in the fourth quarter of 2020, and Segment will emerge as a part of Twilio. This acquisition could help Twilio expand beyond its core communications capabilities, and also could bring approximately $5 billion in revenue to both companies. This purchase is Twilio’s largest acquisition to date. Back in 2018, the company bought the email…