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Uniphore raises $51 million to add AI to call centers

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Uniphore Software Systems Pvt, a global conversational Artificial Intelligence (AI) technology startup based in Chennai, India and Palo Alto, California, has announced that it has raised USD 51 million in Series C funding led by March Capital Partners. The latest round was reinforced by Chiratae Ventures (formerly IDG Ventures), Sistema Asia, CXO Fund, ITP, Iron Pillar and Patni Family, amongst others. Uniphore’s new round is their largest funding so far, and marks “one of the most substantial funding rounds in the conversational AI sector.” This Indian startup promotes the use of the AI in call centers to bridge the gap between people and machines through voice, and aims to substantially innovate customer service, a market that is valued at USD 350 billion. According to the statement, the funds will be used to accelerate Uniphore’s go-to-market in North America, invest in research and development for the next wave of improvements…

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AT&T and Colt the first to deploy MEF’s LSO Sonata APIs

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Telecommunications giant AT&T and Colt Technology Services, a provider of network, voice, data centre and managed cloud services, have successfully completed the integration of MEF’s Lifecycle Service Orchestration (LSO) Sonata Application Programming Interfaces (APIs) that allow business customers to virtually seamlessly order services across multiple carriers. The two companies claim to be the first in the telecom industry to use MEF’s LSO Sonata APIs to automate the ordering of Ethernet services. Roman Pacewicz, Chief product officer, AT&T Business, said, “There’s no doubt this will change how carriers interact and operate in the industry. Our interactions are now more cost-efficient, flexible and error-free. We kicked off interoperability discussions and trials three years ago and gained important insights that will help create and refine industry standards under the guidance of MEF. The transformation of networks to a dynamic, on-demand, software-centric, cloud-based model opens up opportunities for everyone.” The implementation of the…

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Salesforce gives $15.7 billion for data analytics platform Tableau

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The San Francisco-based cloud giant Salesforce has reached an agreement to buy Tableau Software Inc. in an all-stock deal valued at $15.7 billion. By acquiring Tableau, which provides easy-to-use tools for data visualization and management, Salesforce has positioned itself as the latest major technology company to play an important role in helping enterprises analyze data, make smarter decisions, drive intelligent, connected customer experiences, and facilitate innovation. “We are bringing together the world’s #1 CRM with the #1 analytics platform. Tableau helps people see and understand data, and Salesforce helps people engage and understand customers,” stated Marc Benioff, chairman and co-CEO, Salesforce. “It’s truly the best of both worlds for our customers – bringing together two critical platforms that every customer needs to understand their world. I’m thrilled to welcome Adam and his team to Salesforce.” Currently, Tableau has more than 86,000 business customers around the world, including Charles Schwab,…

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BT selects Juniper Networks for cloud-driven 5G mobile and unified networking

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Juniper Network, a provider of high-performance networking and cybersecurity solutions, has been selected by the UK’s telecoms giant British Telecommunications (BT) to deliver its Network Cloud infrastructure initiative. This arrangement will help support the rollout of BT’s upcoming unified cloud networking platform, which will integrate the company’s networks, including 5G, Wi-Fi and fixed-line, into one virtualized service and enable more efficient infrastructure management and implementation. This new and more flexible network infrastructure will also generate a range of innovative applications that support services such as Internet access, TV and business network functions, improved voice and video delivery, and scalability. The Network Cloud platform will be built according to a common framework, and shared across BT’s offices throughout the UK and globally. “This move to a single cloud-driven network infrastructure will enable BT to offer a wider range of services, faster and more efficiently to customers in the UK…

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Cherry Servers has launched cost-effective Bare Metal Cloud for high performance computing

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Cherry Servers is one of the leading hosting companies in Europe since 2001. As IT market grows and changes constantly, demand for new services and infrastructure development is crucial. “After 2 and a half years of hard work and development, I can proudly say that we have finally launched our Bare Metal Cloud”, – says Artūras Lazejevas, CEO of Cherry Servers. “Before starting to pursue a new venture, we always ask ourselves if there’s a strong business case behind it. As of Bare Metal Cloud we found out that there are many customers who need to have cloud-like elasticity on bare metal machines, but want to avoid vendor lock-in that is so prevalent among hyperscale providers. We remove the redundant virtualization layer, while adding security and decreasing complexity of the infrastructure, which results in greater performance. With specialized infrastructure and hardware level control our customers get raw compute power that allows…

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VoIP-CRM integration – a powerful combination for business optimization

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Most progressive and forward-thinking companies employ advanced technologies when trying to find new ways to strengthen commercial relationships and reinforce their business processes to promote growth. In today’s global digital world, telephony has become much more than just communications – it promotes innovation, efficiency, flexibility and integration. While more and more companies are seeking to adopt modern, cost-effective communication technology such as VoIP (Voice over Internet protocol), the task of communicating with customers and taking care of their needs is often accomplished using advanced and high-tech CRM (customer relationship management) solutions. VoIP-CRM integrations allow cloud VoIP providers to connect their customer’s CRM accounts with the implemented business phone systems, and exchange data between the two platforms. Let’s analyze the benefits of CRM and phone system integration, and the smart communication models for business that offer the combination of VoIP and CRM. The concept of VoIP-CRM integration In general, CRM…

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Apple acquires Italian app backend startup Stamplay

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Apple has recently acquired the Italian startup named Stamplay, a company offering an API-based backend development platform that aims to simplify the cloud-based development of apps for businesses. Stamplay specializes in building a “low code workflow automation” platform, and could assist the iPhone-maker in providing improved backend tools for iOS and macOS developers. In a press release, Italy’s Roma Tre University confirmed that Apple had acquired its startup, although the tech giant itself has not yet issued the customary statement on this acquisition. According to Italian media reports, the deal was worth around five million euros, which equates to roughly $5.6 million. Stamplay, which was founded by Nicola Mattina and Giuliano Iacobelli of Roma Tre’s computer engineering and business economics departments, provides a task automation platform geared toward enterprises. With a slogan “automate your business”, the startup enables companies to create workflows for handling monotonous, labor-intensive chores such as…

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Predictions for VoIP services and technologies in 2019

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VoIP has become an integral part of the day-to-day lives of many people throughout the world, offering a plethora of technological advancements and options, simplifying many communication processes and making interactions more convenient and consumer friendly. VoIP is one of the most talked-about technologies, and its prevalence is anticipated to grow in the upcoming years. Over the last twenty years, VoIP has provided businesses around the world with the convenience of increased mobility, due to constant development and emerging cutting-edge technologies. The usage of VoIP as a service has grown rapidly – between 1998 and 2002, VoIP carried only 1-3% of all voice calls worldwide, but in 2005, VoIP was responsible for more than 200 billion call minutes. With 2019 already underway, let’s have a look at what the future holds for the VoIP communications industry. In particular, we examine the insights and predictions regarding the trends and technologies that will…

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Telstra teams up with Ciena and Ericsson for continuous subsea connectivity

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Telstra, the largest Australian telecommunication company, has announced the launch of a new rapid restoration service for one of its busiest subsea cable routes in Asia. The company has joined forces with Ericsson and Ciena to ensure that their customers stay continuously connected. The solution offers carriers and cloud service providers increased network visibility, flexibility and reliable data access. Nadya Melic, Telstra’s head of Connectivity and Platforms, said the new service is now available on three of its intra-Asia routes, following the successful tests carried out in December 2018. “The Asian region presents one of the most challenging environments for subsea cable systems. Busy and shallow shipping ports in Hong Kong and Singapore, high-levels of fishing activity and an ecosystem prone to natural disasters, all threaten to disrupt or damage underwater infrastructure,” said Melic. The new rapid restoration service on the subsea network will be provided using…

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Telia and Ericsson roll out Sweden’s first 5G network

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The Nordic telecom companies Telia and Ericsson have made important progress towards implementing 5G innovations for commercial use across Sweden in 2020, by launching their 5G development platform at KTH, the Royal Institute of Technology in Stockholm.  Their hopes are for the network to play a vital role in developing innovative new solutions and services. The KTH campus was chosen as the host venue due to the research such as remote VR, Internet of Things (IoT) and industry automation being conducted at that facility. Professor Jan Gulliksen, the Vice President for Digitalization at KTH, appreciates this amazing opportunity “to have access to Sweden’s first 5G network here on campus.” He claims that it “gives our researchers, teachers and students a head start when it comes to understanding and developing this new technology ahead of its wider launch. This is exactly the kind of partnership we believe helps stimulate research-driven…

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