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Telecom News

Mutare Partners with Five9 to Combat Unwanted Calls in Contact Centers

By Aiste Kryzanovske May 30, 2023

Mutare Inc., the leading provider of voice threat defense solutions, has announced a new partnership with Five9, a renowned Intelligent CX Platform provider. As part of this collaboration, Mutare’s Voice Traffic Filter is now available on the Five9 CX Marketplace. This integration offers contact centers a seamless solution to combat unwanted phone calls by combining Mutare’s powerful voice defense technology with the Five9 Intelligent CX Cloud Contact Center. The Five9 Intelligent CX platform handles billions of call minutes annually and offers a range of features such as digital engagement, analytics, workflow automation, workforce optimization, and practical AI. These capabilities aim to enhance customer experiences, empower contact center agents, and drive tangible business outcomes. Alongside their dedicated personnel and strong customer relationships, this integrated solution sets Five9 apart in delivering exceptional CX. Chuck French, Mutare’s Chief Growth Officer, emphasized the significance of the telephone as a critical component of a world-class…

Security

Telefónica Tech’s Global Cybersecurity Expansion: Colombian DOC Launch

By Aiste Kryzanovske May 29, 2023

Telefónica Tech expands its global Cyber Security and Cloud operations with a new Digital Operations Center in Bogotá, offering extended support hours and further strengthening its worldwide presence with skilled experts. As a technology benchmark, the move highlights the growing importance of data security in digital transformation.

News Roundup

A quick roundup of the news in Telecoms | Week #21

By Aiste Kryzanovske May 26, 2023

Open RAN Revenue Growth Slows Global Open RAN revenues saw a 10-20 percent growth in Q1 2023, while the vRAN market expanded by 20-30 percent, according to Dell’Oro’s report. However, this growth is slower than the previous year, mainly due to a decline in North America. The Asia Pacific region performed well and offset the North American decline. Despite the slowdown, Dell’Oro remains optimistic about Open RAN, expecting it to account for 6-10 percent of the global RAN market in 2023. On the other hand, Dell’Oro has lowered its full-year outlook for multi-access edge computing (MEC) by over 20 percent, citing a slowdown in China’s 5G market and subdued enterprise interest. Read the full article. Cisco Partners with the Greater Manchester Digital Security Hub Cisco has partnered with the Greater Manchester Digital Security Hub (DiSH) to enhance cybersecurity in the region. Cisco’s Country Digital Acceleration (CDA) program will focus on…

Telecom News

Unified WiFi Architecture: Streamlining Home Networks for Enhanced UX

By Aiste Kryzanovske May 25, 2023

Discover the Wireless Broadband Alliance’s proposal for a single operator-managed wifi architecture, aiming to streamline data collection, management, and optimization of home networks with a cost-effective, unified solution.

News Roundup

A quick roundup of the news in Telecoms | Week #20

By Aiste Kryzanovske May 19, 2023

Eircom Fined €2.5 Million Due to Overcharging Its Customers The Irish Commission For Communications Regulation (ComReg) fined Eircom, owner of Eir mobile operator, €2.5 million for overcharging approximately 76,000 customers from 2015 to 2021. ComReg ruled that Eir must refund affected customers, totaling an estimated €6.7 million, equating to around €88 per customer. Eircom acknowledged a “broken bundle” issue and committed to identifying and reimbursing affected customers, although the process may take time. Eir plans to implement system updates, including a new billing system, to prevent similar problems in the future. The company aims to complete all agreed measures by the end of the year. Read the full article. TalkTalk Partners with CityFibre TalkTalk has formed a strategic partnership with CityFibre, enabling its wholesale customers to access CityFibre’s business Ethernet infrastructure. This collaboration is part of TalkTalk’s strategy to work with multiple providers and expand its product offerings. The move…

Telecom News

Connecting Europe and Middle East: ANDROMEDA Subsea Fiber Cable System Unveiled

By Aiste Kryzanovske May 18, 2023

Tamares Telecom partners with Grid Telecom to create ANDROMEDA, a subsea optical fiber cable system connecting Greece, Cyprus, and Israel, aiming to establish a new telecommunications corridor between Europe and the Middle East. This strategic alliance offers enhanced connectivity, network diversity, and low latency for wholesale customers across the region.

CPaaS

Telinta and Commio Team Up to Present a Webinar for VoIP Service Providers

By Aiste Kryzanovske May 17, 2023

Telinta, a global leader in cloud-based softswitch and billing solutions, and Commio, a leading VoIP origination and termination provider,have teamed up to meet the needs of VoIP service providers. The two industry leaders will jointly present a webinar for VoIP service providers explaining the benefits of using Commio’s high-quality services together with Telinta’s platform. Save the Date: Tuesday May 23, 2023 11:00am Eastern Time (UTC-04) To Register: telinta.com/Commio-Webinar Using Telinta’s cloud-based TeliCoreTM softswitch and billing platform, VoIP service providers can easily use Commio’s VoIP Termination, Origination and Messaging to offer Hosted PBX, SIP Trunks, Business and Residential VoIP, Mobile or Desktop VoIP calling, and other popular services. Using Commio, you can easily select from 40+ underlying carriers with built-in redundancy. With tools to monitor, troubleshoot, and solve common communications issues, access to a U.S.-based team of responsive experts, and built-in intelligence to save money and improve quality, Commio delivers a better way to communicate. …

Telecom News

Metaverse Emergence: Telecoms’ Role in Business Transformation and Sustainability

By Aiste Kryzanovske May 16, 2023

Amid global economic transformation, network technologies hold vital importance as businesses prioritize cost-saving cloud computing and greener power consumption. Focusing on enhancing customer experiences impacts the development of the metaverse, enabling smart cities and new monetization opportunities. Connectivity, as a critical component, drives sustainable growth across industries.

Telecom News

Sinch Launches IP Connect Service: Enhancing Voice Quality Worldwide

By Aiste Kryzanovske May 16, 2023

Sinch’s new international IP Connect service expands its direct connection voice footprint, addressing global call issues and delivering superior voice quality across Europe, Asia, Africa, the Middle East, and Latin America. Offering transcoder-free and consistent feature functionality, IP Connect helps improve customer engagement and contributes to building value, trust, and loyalty.

Telecom News

Broadvoice’s b-hive UCaaS Platform: Bridging Enterprise Technology for Small and Mid-Market Businesses

By Aiste Kryzanovske May 15, 2023

Broadvoice’s b-hive platform earns the 2023 Unified Communications Product of the Year, offering small and mid-market businesses advanced UC technology and enterprise-level features. This innovative solution includes cloud PBX, unified communications, and integrations for popular platforms to enhance collaboration and commerce globally.