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Global VoIP market will show double-digit growth by 2025

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The VoIP market is set for impressive growth from USD 20 billion in 2018 to around USD 55 billion by 2025, according to a report submitted by Global Market Insights, Inc. The anticipated growth is due to the technology’s rapid development and the increased adoption of cloud-based VoIP services that provide cost-effective and efficient ways to communicate. The forecast increase in VoIP adoption is also seen as the result of businesses migrating from traditional to cloud-based phone systems in their quest to achieve high business performance through more reliable and routable calling services and reduced maintenance. The report indicates that the hosted IP PBX segment in the VoIP market is “expected to witness the fastest growth rate of over 15% from 2019 to 2025 as IP-based phone systems are hosted by service providers.” Hosted VoIP eliminates the need to install any equipment on site, thus reducing maintenance and…

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VoIP-CRM integration – a powerful combination for business optimization

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Most progressive and forward-thinking companies employ advanced technologies when trying to find new ways to strengthen commercial relationships and reinforce their business processes to promote growth. In today’s global digital world, telephony has become much more than just communications – it promotes innovation, efficiency, flexibility and integration. While more and more companies are seeking to adopt modern, cost-effective communication technology such as VoIP (Voice over Internet protocol), the task of communicating with customers and taking care of their needs is often accomplished using advanced and high-tech CRM (customer relationship management) solutions. VoIP-CRM integrations allow cloud VoIP providers to connect their customer’s CRM accounts with the implemented business phone systems, and exchange data between the two platforms. Let’s analyze the benefits of CRM and phone system integration, and the smart communication models for business that offer the combination of VoIP and CRM. The concept of VoIP-CRM integration In general, CRM…

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Predictions for VoIP services and technologies in 2019

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VoIP has become an integral part of the day-to-day lives of many people throughout the world, offering a plethora of technological advancements and options, simplifying many communication processes and making interactions more convenient and consumer friendly. VoIP is one of the most talked-about technologies, and its prevalence is anticipated to grow in the upcoming years. Over the last twenty years, VoIP has provided businesses around the world with the convenience of increased mobility, due to constant development and emerging cutting-edge technologies. The usage of VoIP as a service has grown rapidly – between 1998 and 2002, VoIP carried only 1-3% of all voice calls worldwide, but in 2005, VoIP was responsible for more than 200 billion call minutes. With 2019 already underway, let’s have a look at what the future holds for the VoIP communications industry. In particular, we examine the insights and predictions regarding the trends and technologies that will…

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Improving technical support for VoIP providers

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The technical support team plays a critical role in a VoIP business, being the initial reference and contact point for customers experiencing technology-related issues. In addition, these important employees are responsible for analysing and resolving system failures and outages, product installation errors, user enquiries and any other technical problems that prevent customers from using an application or service. There is a wide and diverse range of possible technical issues that can occur, depending on the type of telecommunication services provided. Nevertheless, some of the most common VoIP connectivity concerns are audio quality, caller-ID problems, the dropping of calls, and post dialling delay (PDD). Studies reveal that passing on valuable technical advice or providing substantial assistance to customers is the number one method for telecom companies to improve the user experience for their products and services. At voip.review, we have summarised some relevant ideas for VoIP providers to…

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Telstra teams up with Ciena and Ericsson for continuous subsea connectivity

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Telstra, the largest Australian telecommunication company, has announced the launch of a new rapid restoration service for one of its busiest subsea cable routes in Asia. The company has joined forces with Ericsson and Ciena to ensure that their customers stay continuously connected. The solution offers carriers and cloud service providers increased network visibility, flexibility and reliable data access. Nadya Melic, Telstra’s head of Connectivity and Platforms, said the new service is now available on three of its intra-Asia routes, following the successful tests carried out in December 2018. “The Asian region presents one of the most challenging environments for subsea cable systems. Busy and shallow shipping ports in Hong Kong and Singapore, high-levels of fishing activity and an ecosystem prone to natural disasters, all threaten to disrupt or damage underwater infrastructure,” said Melic. The new rapid restoration service on the subsea network will be provided using…

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Telinta and TextBetter deliver improved SMS solutions for VoIP providers

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US telecommunications companies Telinta, offering cloud-based, white label switching and billing solutions for VoIP service providers, and TextBetter, a provider of cloud-based business-texting services, have announced a joint initiative to deliver cooperative solutions for VoIP service providers. VoIP services such as hosted PBX, business and residential VoIP, and mobile connectivity accessible through Telinta’s cloud-based softswitch platform, can be integrated with this unique SMS solution. The white label solution from TextBetter makes it possible for any US phone number to send and receive SMS via email. TextBetter SMS services can be easily added to Telinta’s hosted softswitch platform, without the need to change the ownership of the DIDs. According to Telinta, “this powerful cloud-based combination of VoIP switching, billing, and SMS technology requires no software or hardware for service providers. TextBetter pairs the end user’s existing email with an associated phone number, so that SMS messages can be both…

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New real-time Oculeus service fights telecoms fraud

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Oculeus, an innovative telecommunications software provider from Germany, has announced the launch of a cloud-based fraud protection service. The new solution, branded with the name Oculeus-Protect, is designed to meet the growing needs for security in the enterprise telecoms industry. The new fraud protection service is supported by the company’s regional cloud environment, and is currently available throughout Europe, and North and South America. The software provider defines the new service as “a real-time telecoms fraud protection service that provides enterprises an intelligent and automated framework to efficiently prevent false charges resulting from unauthorized usage of enterprise telecommunication channels by cybercriminals and other perpetrators of telecom fraud”. They claim that the software is able of block fraudulent telecommunications traffic within milliseconds, and have positioned the service to be totally independent of user’s telecommunications service provider. “There is a clear and definite need for our new telecoms fraud protection service,”…

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TOP VoIP bloggers to follow

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Telecommunication industry, and especially the Voice over Internet Protocol (VoIP) technologies, are on a constant move and unceasingly generate new ideas and set evolutionary trends. If you are new in or just keen on VoIP, it is good to know someone, who can give valued opinion and helpful guidance. With this in mind, we have compiled a list of bloggers posting efficient VoIP content. These thought leaders are keeping their fingers on the pulse and provide updates and analysis on the latest innovations related to the telecoms world. Jon Arnold Jon Arnold is an independent research analyst focusing on unified communications, Internet of Things, cloud services, contact centers, SIP trunking, VoIP security and social media. Jon’s valued opinion and expertise can be followed on his widely-read Analyst 2.0 Blog, which has been recognized and awarded for the best tech reviews. According to Jon, his blog focuses on “trends that matter…

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Telefonica and IBM partnership for international call blockchain

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The global telecom giants are increasingly acknowledging the benefits of blockchain technology.  Telefonica, a Spanish multinational telecommunications company, has signed a partnership with IBM, a leader in open-source blockchain solutions, to employ IBM blockchain technology for superior administration of international call traffic. Telefonica expects that the usage of the cloud-based IBM Blockchain Platform will help to improve the traceability of international call data, such as the origin of the call, its destination and duration. They will be able to detect fraud and address other challenges caused by the use of different networks and operators when routing international calls. Operators will have permissioned access to a decentralized platform, and perform real-time tracing of calls to achieve accurate billing processes. “This project is one of our first initiatives to secure real benefits from the adoption of blockchain in our core business. We believe that the new paradigm of process decentralization…

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New telecom regulations are pending final approval by the European Parliament

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Today, 14th November 2018, the European Parliament is expected to vote on the final approval of the European Electronic Communications Code (EECC), which digs deeper into the EU’s telecom regulatory context. This reform paves the way for new fibre and 5G networks, and also expands the level of consumer protection available to the subscribers of telecom and OTT services. The EU officials first presented the Digital Single Market (DSM) strategy in May 2015, and the following year they introduced a connectivity agenda with proposals for the telecom sector. The DSM strategy contains diverse subjects, including support for cross-border e-commerce, prevention of geo-blocking, expansion on EU policies for the cloud, AI and competitiveness. The key legislation for the DSM must be completed by May 2019. It will presumably assist in reaching the new targets for broadband connectivity set by the Commission for 2025: gigabit speeds for digital businesses and public…

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