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cloud PBX

Top 10 cloud PBX providers

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With more and more companies looking to gain flexibility, scalability and achieve growth, cloud-based PBX providers are becoming increasingly popular as the top choice in communication systems.   The PBX virtual phone system is secure, convenient and reliable, making it a great choice for businesses. Because no physical hardware is required, it is economical, easy to scale, has plentiful features,  a wide range of integration possibilities, and takes very little time to set up.   If you have decided that a cloud PBX is what your business needs, this summary lists the top 10 hosted PBX providers to help you find the right choice for you. phone.systems™ is a scalable, feature-packed and fully integratable cloud telephony solution for businesses of all sizes. This platform is designed to seamlessly interconnect with any service provider without the need for hardware or software to be purchased or maintained. The phone.systems™ unique and easy…

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cloud
Telecom News

Vodafone teams up with Google’s cloud division

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Vodafone and Google Cloud have announced a six-year strategic partnership to promote the use of reliable and secure data analytics and insights in support of new digital products and services that will be introduced to Vodafone’s customers around the world.   Under the terms of the expanded agreement, the companies will work together to create a new and robust integrated data platform with additional capabilities to process and transfer huge amounts of data worldwide from numerous systems to the cloud. As part of the six-year contract, Vodafone will also transfer data from its own servers to Google Cloud.   The platform “Nucleus” will feature a new system – “Dynamo”. This platform will manage data across Vodafone to offer its customers new, customized products and services in a variety of markets. The platform will be able to process about 50 terabytes of data per day in the cloud, which equates to…

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Verizon
Telecom News

Verizon teams up with Genesys Cloud

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Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings. Together with Genesys, the company is able to offer its business customers a cloud-based contact center solution. Genesys Cloud will provide businesses with access to the Verizon network and include a contact-center-as-a-service solution to communicate with their customers.   The Cloud-based Contact Center as a Service from Genesys enables businesses to deliver a customer experience (CX) that is top class. The solution is delivered on an end-to-end, cloud-based remote access platform that takes advantage of Verizon’s network. In addition, the Verizon Business customer experience portfolio includes Genesys Engage subscriptions, that provides a passage from on-premises to hybrid cloud and public or private cloud deployments.   Furthermore, because contact centers rely on digital, primarily remote operations, Genesys Cloud will allow remote agents to take advantage of all the capabilities the contact…

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Google
Telecom News

Telus and Google Cloud sign a 10-year deal

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Google Cloud has announced a new 10-year strategic partnership with the Canadian telecommunications company Telus. The two companies plan to work together on developing new services and products for several key industries, including healthcare, agriculture, security and connected homes.   Through this partnership, Telus will accelerate the adoption of its public cloud on the Google Cloud enterprise platform to ensure greater interoperability across its IT backbone and network infrastructure. Google Cloud will also become one of Telus’ partners in providing 5G services and Multi-Access Edge Computing (MEC), which uses the Google Cloud-powered application platform Anthos.   Telus and Google Cloud will prioritize collaboration to improve their Canadian customers’ social, economic, environmental and health performance, and at the same time, work to reduce their carbon footprint. Telus will also use Google Cloud Contact Center AI to improve customer interaction and reduce costs.   One of the main areas of focus of…

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Cloud Garden
Telecom News

Telefónica and IBM announce Cloud Garden 2.0

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Telecommunications giant Telefónica has expanded its long-standing technology partnership with IBM and announced the release of Cloud Garden 2.0, the next step in Telefonica’s cloud services platform to accelerate application modernization. Cloud Garden 2.0 is supported on IBM Cloud Pak and Red Hat OpenShift.   The first iteration of Cloud Garden, launched in 2019, was originally based on IBM Cloud Private technology. However, Cloud Garden 2.0 switched to the hybrid Red Hat OpenShift cloud Kubernetes platform and the IBM Cloud Pak for Application. Telefónica customers can now run their applications on containers on premises or in the cloud environment of their choice, along with the simplification and speeding up when launching new solutions. Cloud Garden 2.0 is hosted through Telefonica’s Virtual Data Center in Spain, helping its customers experience low latency and better uptime for managing their applications.   Andrés López Hedoire, de Enterprise Product Marketing Director, Telefónica España, commented:…

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Colt
Telecom News

Colt launches a cloud-based voice solution for Microsoft Teams

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The international telecommunications company, Colt Technology Services Group, has announced that it is releasing its Cloud Session Border Controller (SBC) in partnership with AudioCodes. This cloud-based voice solution provides Direct Routing as a Service to quickly enable PSTN calls for Microsoft Teams.   The Colt Cloud SBC provides an important step towards speeding up and simplifying the implementation of PSTN calling in Teams. With Direct Routing as-a-service, provided by the cloud-based voice solution, users do not require on-premises hardware or hardware in a data center. According to the company, the new service provided more efficiency for both large and small businesses, as onboarding was completed in less than a week.   Developed in collaboration with AudioCodes, a leading provider of smart voice networks, this new offering is an extension of Colt’s Intelligent Communications offering that was launched in 2019. The power of Microsoft 365 and Teams, along with Colt’s voice and…

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cloud-based
Telecom News

Zoom Phone now provides cloud-based support in 40 countries

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Zoom, the communications technology company that  provides video telephony and online chat services through a cloud-based software platform, has announced the expansion of its Zoom Phone coverage. Cloud phone services are now available in 40-plus countries and the company has also simplified the telephone service plan for international companies. Zoom Phone now covers more than 40 countries and territories across Europe, North America, Latin America and the Asia-Pacific region. The newly added countries and territories to Zoom Phone support are: Argentina, Brazil, Bulgaria, Chile, Columbia, Costa Rica, Croatia, Czech Republic, Ecuador, Estonia, Finland, Greece, Hong Kong SAR, Hungary, Lithuania, Luxemburg, Mexico, Norway, Panama, Peru, Poland, Romania, Singapore, Slovakia and Slovenia. Under the Global Select plan, a company can employ local calling in more than 40 countries and territories where Zoom provides Public Switched Telephone Network (PSTN) services, supporting outbound and inbound calls with integrated telephony features that allow…

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Telecom News

Airtel and Nokia to deploy the largest cloud-based VoLTE network in India

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The Indian telecom giant Bharti Airtel has selected Nokia’s CloudBand-based software products to power its Voice over LTE (VoLTE) network. Nokia stated that this network supports more than 110 million customers, making it the largest cloud-based VoLTE network in India and the world’s largest VoLTE service managed by Nokia. According to the Finnish telecom gear maker, the deployment of cloud-based VoLTE will enable Airtel to provide its mobile customers with faster, more reliable and cost-effective call connectivity. Nokia’s solution, which has been deployed to cover all 22 telecom service areas in India, uses commercial, off-the-shelf IT hardware with cloud-based Virtual Network Functions (VNFs). Nokia noted that cloud-native VNFs consume far less power and space compared to traditional 2G or 3G circuit-switched legacy cores. With Nokia’s VoLTE platform, Airtel will be able to reduce its 3G network traffic and use the freed-up spectrum to deploy 4G / LTE services for higher speeds…

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Telecom News

Telecoms.com annual survey highlights 5G, IoT and Cloud as priority investment areas

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An independent news platform Telecoms.com has recently published its Annual Industry Survey 2019, with the main focus being on topics such as industry updates, 5G rollout, digital transformation, the Internet of Things (IoT), as well as the modernization of Operations Support Systems (OSS) and Business Support Systems (BSS). The survey, covering the industry landscape over the last 12 months and projecting into 2020, has revealed an optimistic forecast that is mainly supported by the launch of 5G commercial services, innovations and progress in other important areas of the industry. According to the report, the single biggest change in the industry landscape over the past year was the deployment of commercial 5G services in different parts of the world. Regardless of the fact that the best-selling service is high-speed Internet access (mobile and fixed), B2B services, including 5G serving other vertical industries, will undoubtedly play a much more significant role…

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Telecom News

Audian joins Xarios to upgrade VoIP systems with cloud call analytics

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Audian, a Unified Communications (UC) solutions provider seeking to redefine the telecom industry, and Xarios Technologies, an independent software vendor and developer of advanced telephony applications, have entered into a strategic alliance agreement to bring the next generation of real-time call analytics and business insights to VoIP telecommunications systems. These leading companies in the telecom environment will help their end customers with new applications and provide integration between platforms that facilitate in-depth information and data-driven business solutions. Brandon Bazemore, CEO of Audian, said, “We pride ourselves on maximizing our customers’ Telecompetence by leveraging the latest in software and technology to simplify the complexities once associated with telecom, giving our customers back time and energy to focus on growing their business. Our partnership with Xarios only extends our dedication to these principles, and we look forward to learning from and utilizing their approach to call analytics and reporting to deliver performance…

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