IONOS and Vodia have teamed up to provide a seamless cloud communications solution. Singaporean SMBs face a surge in cyberattacks, urging them to implement basic cybersecurity measures. Microsoft is launching a significant Windows 11 update featuring AI-driven Windows Copilot and enhanced features. Evolve IP focuses on making the future of work better through cutting-edge cloud collaboration technologies and emphasizes sustainability with fully carbon-neutral EMEA offices.
Sinch, which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced that the company has been positioned as a Leader in the first 2023 Gartner® Magic Quadrant™ for Communications Platform as a Service (CPaaS). The evaluation was based on specific criteria that analyzed Sinch’s overall Completeness of Vision and Ability to Execute.
DIDWW, a global telecommunications provider of premium quality two-way SIP trunking services, has expanded its number portability coverage to include a total of 39 countries. This service allows customers to conveniently switch their phone numbers from one telephone network service provider to an alternative carrier. In order to provide customers with instant access to innovative VoIP services worldwide, DIDWW now offers businesses and telecom operators the ability to port their numbers in South Africa, Chile and Estonia.
KKR’s recent acquisition of a segment of Singtel’s data centre business, marking a staggering valuation of Singtel’s Digital InfraCo at S$5.5 billion, signals enduring private equity interest in telecommunications, regardless of economic turbulence. The move intends to boost Singtel’s regional expansion, piggybacking on the booming data centre industry and skyrocketing enterprise spending on cloud infrastructure services. This symbiotic partnership, leveraging Singtel’s expertise and KKR’s track record, promises to advance InfraCo’s growth in markets like Indonesia, Malaysia, Thailand, and Singapore.
Disrupting the UK telecom marketplace, Jetty emerges as a transformative white-label platform, reshaping the customer experience pathway for fibre retailers. With a holistic approach integrating sales, order management, customer service and more, this platform allows Altnets and Communication Service Providers to focus on growth. Jetty’s unique selling point? Fully automated, compliant residential fibre customer journeys, the only SaaS in the UK offering this feature. Founded by visionaries Alex Hollingdale and Vinny Casey, Jetty foresees expansion across various product categories and geo-locations, promising limitless scalability in aiding telecom retailers’ success.
Calix, Inc. sets a new benchmark in the telecommunications landscape with its innovative solution, Calix SmartBiz™, now reaching the UK market. This transformative service specifically facilitates the 5.5 million SMEs across the UK, providing alternative service providers a fresh approach to offer customised, comprehensive solutions including managed Wi-Fi and enhanced network security services.
Intermedia Cloud Communications, a leader in cloud solutions, proudly announces its seventh J.D. Power Certification for Outstanding Customer Support. This recognition highlights the company’s unwavering commitment to superior customer experiences.
Sinch which powers meaningful conversations between businesses and their customers through its Customer Communications Cloud, today announced its global launch of SMS for Zoho Desk, which extends Sinch MessageMedia’s industry-leading, two-way SMS capabilities. Deepening existing, highly-rated integrations with the Zoho Suite — SMS for Zoho Desk by Sinch MessageMedia enables customer service teams to easily manage and quickly address customer inquiries from a centralized platform, cutting down on response times and improving customer satisfaction.
BYOD VoIP, or “Bring Your Own Device Voice over Internet Protocol,” lets employees use personal devices like smartphones, tablets, or laptops for business calls through VoIP. This approach enhances flexibility, productivity, and cost savings, but it also poses challenges like security risks, device compatibility, and privacy concerns. Implementing BYOD VoIP effectively requires clear policies, network readiness, robust security measures, and employee training.
Infobip’s Peerless Network, now operational in Mobile, Montgomery, Asheville, Wytheville, and Bluefield, is expanding its voice expertise in North America. Acquired by Infobip in 2022, Peerless Network offers on-net voice services to a wider customer base, maintaining high-quality services and competitive pricing in the market.
