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Euro-Center, one of the world’s leading companies in the fields of medical assistance, travel assistance and insurance claims’ handling, has formed a strategic alliance with DIDWW, a global telecoms operator offering premium quality VoIP communications and SIP trunking services. By leveraging DIDWW two-way SIP trunking solution, this partnership ensures high quality voice services throughout Euro-Center’s medical assistance and travel insurance business. With their global presence, it was crucial for Euro-Center to find a comprehensive cloud solution as opposed to relying on local PBX systems in each of their 11 regional offices. Consequently, the company chose to partner with Genesys Cloud and collaborate with DIDWW to meet the goals of Business Continuity Planning (BCP). Euro-Center selected DIDWW due to the operator’s unique coverage in countries not typically covered by other global SIP providers, such as South Africa, Thailand, Brazil, and Turkey. As Euro-Center has its second-largest office in Thailand, securing premium…

Navigating workplace communications is challenging for business owners. Choosing between PSTN and VoIP is complex. PSTN offers reliability and call quality, while VoIP provides flexibility and scalability. VoIP integrates with tools and supports remote work. PSTN is secure and compliant, but VoIP can be secured with measures. PSTN excels in emergency services, but VoIP is improving.

DIDWW, a provider of premium quality VoIP communications and two-way SIP trunking services worldwide, has successfully passed the annual ISO 27001 audit for the Information Security Management System (ISMS). This step further demonstrates the telecom operator’s commitment to protecting corporate data and customer information while maintaining the highest standards of security in its operations. As one of the world’s most recognized information security frameworks, ISO 27001 certification reinforces a set of standards for effective data protection. The successful renewal of this certificate confirms that the DIDWW ISMS remains aligned with the best international practices for information security. The scope of ISO 27001 certification includes employees, processes, software development, and infrastructures that continue to operate, innovate, and support voice capacity building, messaging and cloud PBX services. The reaffirmation of ISO 27001 certification by DIDWW serves as further evidence for the company’s partners and customers regarding the continued quality and security of…

Amdocs unveils its AI-driven amAIz framework, revolutionizing telecom operations with advanced capabilities and natural language processing. Enhancing service quality and boosting operational efficiency, this transformative technology offers pre-built use cases and rapid implementation, while fostering customer engagement and streamlining processes.