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A2P SMS
Telecom News

DIDWW launches Alphanumeric A2P SMS in 21 European markets

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With unparalleled speed, convenience and security, A2P SMS service empowers organizations to reach customers using personalized, targeted messages that drive results and foster brand loyalty. DIDWW, a global provider of premium quality VoIP communications and SIP trunking services to operators and businesses all over the world, has further expanded the coverage of its A2P SMS service with alphanumeric sender IDs by adding 21 European countries.   These new additions will enable DIDWW to offer its customers further opportunities to send SMS messages with a guaranteed sender ID that matches their brand name, increasing brand recognition and customer engagement. The service is now available in the following countries: Austria, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland and the United Kingdom.   The DIDWW architecture can handle large volumes of messages, provide real-time monitoring and ensure high delivery rates.…

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Mitel
Telecom News

Mitel and Kalaam Telecom partner to deliver managed services in the Middle East

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Global business communications provider Mitel has teamed up with the top Pan-Arab MSP Kalaam Telecom Group to offer managed services to businesses and governments in the Saudi, Bahrain, and Kuwait areas. Under the arrangement, Kalaam will be able to leverage Mitel’s UCC and Contact Center technology to offer highly secure services on-premise, through a private or public cloud.   Under this partnership, consumers and resellers will have more flexibility and options between cloud-based monthly subscription services and on-premises solutions. Clients that choose monthly subscription services will have access to a simple pay-as-you-go strategy and a comprehensive technological stack without having to make significant upfront investments.   The demand for cloud communications has increased significantly as a result of the pandemic, according to Feras Zeidan, Country Sales Director for META at Mitel. As a result, businesses can now benefit from their top-notch UCC and contact center solutions in a way that…

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contact pro
Telecom News

Sinch Contact Pro solution gains SAP approval

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Sinch, a cloud communications provider, has announced that its Sinch Contact Pro solution which enables omnichannel customer care at scale, is now available as an SAP Endorsed App on the SAP® Store.   SAP Endorsed Apps are products from SAP’s community of partners that support clients in becoming smarter and better-run businesses. A select group of 30 SAP partners are endorsed by SAP, with Sinch Contact Pro being the sole approved contact center solution. SAP® S/4HANA®, SAP CRM and SAP Service Cloud are all compatible with the Sinch Contact Pro solution.   SAP-endorsed applications are designed to provide value and achieve the desired results rapidly and efficiently. With extra security, in-depth testing and evaluations against benchmark results, these solutions have been rigorously examined and certified by SAP. The fact that this Sinch solution successfully passed all testing demonstrates the value that Sinch Contact Pro offers SAP clients as a cutting-edge…

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toll-free
Telecom News

DIDWW expands Toll-free virtual number coverage to Moldova, Malaysia and Kenya

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DIDWW, a leading provider of virtual phone numbers and SIP trunking services to operators and businesses all over the world, has further expanded its toll-free number coverage. Moldova, Malaysia and Kenya have been added to the list of 62 countries where DIDWW customers can use the company’s toll-free DID service and benefit from premium quality cloud communications. Toll-free numbers provide companies with a cost-effective way to extend their reach to customers, as these numbers allow any size businesses to be accessible locally without the callers having to incur high long-distance charges. The powerful DIDWW SIP trunking service offers an extensive global phone number inventory with instantly available toll-free DIDs, including gold and vanity numbers. Delivered over a private, global IP network, this solution ensures a fully-compliant and robust service with virtually unlimited call capacity, flexible SIP trunk settings and premium voice quality. In addition, the DIDWW number porting service allows…

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Week #4
News Roundup

A quick roundup of the news in Telecoms | Week #4

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T-Mobile’s data breach affected 37 million customers A major data breach impacting 37 million T-Mobile users has been revealed. The hack, which was discovered on January 5th, is thought to have started on November 25th, 2022. An application programming interface (API) was taken advantage of by a hacker to attain unauthorized access to client data. The breach allowed access to names, billing addresses, emails, phone numbers, dates of birth and T-Mobile account numbers, but did not reveal payment card information, social security, tax, driver’s license, or other government-issued ID numbers. Read more at: https://tinyurl.com/mtsr7tkm Microsoft makes a multibillion-dollar investment in OpenAI Microsoft has made an undisclosed multibillion-dollar investment in OpenAI, the developer of the popular artificial intelligence service ChatGPT. This expenditure is Microsoft’s largest bet on AI technology to date. The AI platform will be used with a variety of consumer and commercial products, including Office software and the Bing…

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Mitel
Telecom News

Mitel and Atos explore merger possibilities to strengthen UC market position

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Mitel, a global business communications provider, has announced that it has entered into exclusive negotiations with Atos to acquire Unify, the Unified Communications and Collaboration (UCC) and Communication and Collaboration Services (CCS) businesses of the Atos group. The proposed purchase would boost Mitel’s organizational scope,  worldwide revenues and  profitability. With a combined client base of more than 75 million users in more than 100 countries and a channel network of more than 5,500 worldwide partners, Mitel and Unify would become a well-established UC leader in the Americas and Europe. As part of the proposed agreement, Mitel would acquire Unify’s voice platforms, collaboration and contact center solutions, device and endpoint portfolio, and related intellectual property. A managed services company with a track record of assisting corporate businesses in digitally transforming their communications environments would also be added by Unify. This expansion is anticipated to further enhance Mitel’s capacity to…

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Week #3
News Roundup

A quick roundup of the news in Telecoms | Week #3

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Deutsche Telekom named the most valuable brand in Europe The Brand Finance Global 500 has rated Deutsche Telekom (DT) the most valuable brand in Europe, bringing it up six places to 11th overall. The company ranks second amongst worldwide telecoms, trailing only Verizon and ahead of AT&T. Only Samsung, the Industrial and Commercial Bank of China and TikTok break the US company’s dominance of the top 10 most valuable brands in the world. Read more at: https://tinyurl.com/57u59bbw e& increases stake in Vodafone to 12% In recent years, Vodafone has suffered financial setbacks and investors have pushed the corporation to make adjustments and restore its fortunes. e& (previously Etisalat), one of Vodafone’s investors, has purchased a nearly 10% share in the company for £3.3 billion and has since steadily raised its stake to 12%. The transaction will provide e& with considerable exposure to a global leader in connectivity and digital services,…

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ecosystem
Telecom News

Dialpad expands its open app ecosystem with new integrations

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Dialpad, a leading AI-Powered Customer Intelligence Platform, has announced updates to their open app ecosystem. These advancements make it easier for customers to integrate their workflows and apps into a single effective workplace and adjust their workflows for improved communications and cooperation.   The App Marketplace includes integrations with Microsoft Teams, Microsoft Dynamics, and the newly added Bullhorn, ServiceNow, HubSpot, as well as Google ChromeOS Desk Connector. Customers may now consolidate all of their daily tasks into one pane thanks to these integrations. Customers may also quickly search for and find available  solutions based on  use cases or specific industry requirements.   Dialpad combines the most advanced AI Contact Center, AI Sales, AI Voice, AI Meetings and AI Messaging solutions in one. With over 3.5 billion minutes of real-time AI data, Dialpad is the only AI-powered customer intelligence company that is partnered across multiple Google business sectors, including Google Cloud,…

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IDT Global
Telecom News

IDT Global and XConnect aim to reduce robocall traffic

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XConnect, a provider of numbering intelligence solutions, has announced a partnership with IDT Global, the wholesale voice and SMS subsidiary of IDT Corporation.    The partnership will see IDT Global utilize XConnect’s RealNumber DNO database, which contains over 6 billion local and toll-free numbers in North America, in order to enhance its customers’ voice experience and protect them from fraudulent calls.   The RealNumber DNO contains numbers that should never be used for call origination, assisting in the prevention of telecom fraud on known inbound-only and invalid numbers. By accessing the RealNumber DNO, IDT Global will be able to identify invalid calls and increase the quality of its traffic. This database is updated daily and includes North American toll/local and toll-free lines, providing IDT Global with a complete and trustworthy additional layer of defense in its role as a gateway operator.   The collaboration also further expands XConnect’s optimization of…

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Week #2
News Roundup

A quick roundup of the news in Telecoms | Week #2

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France invests €750 million in 6G R&D  For research and development projects in advanced network generations such as 5G and 6G, France has announced a €750m grant program. In order to produce sovereign solutions, especially with the pandemic and global trade disputes, the country is focusing on virtualization, open interfaces for access networks, edge computing, security, and AI and machine learning integration. The scheme is part of Macron’s France 2030 strategy. It is a €30 billion plan aimed at modernizing the economy and positioning France as a world leader in future network technologies. Read more at: https://tinyurl.com/4jr922dn T-Mobile in talks to acquire MVNO Mint Mobile T-Mobile is apparently in discussions to buy Mint Mobile, a pre-paid mobile virtual network operator (MVNO) backed by Ryan Reynolds. Mint Mobile has grown in popularity since its launch as Mint SIM in 2015. It has been touted as a cheaper alternative to major mobile…

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