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Predictions for VoIP services and technologies in 2019

By Vilija Simkiene February 20, 2019

VoIP has become an integral part of the day-to-day lives of many people throughout the world, offering a plethora of technological advancements and options, simplifying many communication processes and making interactions more convenient and consumer friendly. VoIP is one of the most talked-about technologies, and its prevalence is anticipated to grow in the upcoming years. Over the last twenty years, VoIP has provided businesses around the world with the convenience of increased mobility, due to constant development and emerging cutting-edge technologies. The usage of VoIP as a service has grown rapidly – between 1998 and 2002, VoIP carried only 1-3% of all voice calls worldwide, but in 2005, VoIP was responsible for more than 200 billion call minutes. With 2019 already underway, let’s have a look at what the future holds for the VoIP communications industry. In particular, we examine the insights and predictions regarding the trends and technologies that will…

Improving technical support for VoIP providers

By Vilija Simkiene January 29, 2019

The technical support team plays a critical role in a VoIP business, being the initial reference and contact point for customers experiencing technology-related issues. In addition, these important employees are responsible for analysing and resolving system failures and outages, product installation errors, user enquiries and any other technical problems that prevent customers from using an application or service. There is a wide and diverse range of possible technical issues that can occur, depending on the type of telecommunication services provided. Nevertheless, some of the most common VoIP connectivity concerns are audio quality, caller-ID problems, the dropping of calls, and post dialling delay (PDD). Studies reveal that passing on valuable technical advice or providing substantial assistance to customers is the number one method for telecom companies to improve the user experience for their products and services. At voip.review, we have summarised some relevant ideas for VoIP providers to…

Telecom News

40 Gbps wireless backhaul speeds with Ericsson and Deutsche Telekom

By Vilija Simkiene January 17, 2019

The networking and telecommunications company Ericsson and Germany’s largest network provider Deutsche Telekom, have announced that together they are the first to successfully demonstrate a wireless transmission on the mmWave spectrum, that can transfer data four times faster than currently existing services. The achievement of the data transmission rate of 40 Gbps with a latency of under 100 microseconds is a considerable advancement towards the fulfilment of stringent latency requirements of 5G, and the anticipated 100 Gbps backhaul networking. Per Narvinger, Head of Product Area Networks, Ericsson, said: “Microwave continues to be a key technology for mobile transport by supporting the capacity and latency requirements of 4G and future 5G networks. Our joint innovation project shows that higher capacity microwave backhaul will be an important enabler of high-quality mobile broadband services when 5G becomes a commercial reality.” A backhaul is an intermediate link between the core network and…

What to focus on when upgrading from traditional PBX to cloud PBX

By Vilija Simkiene December 13, 2018

A cloud-hosted, VoIP-powered PBX is an attractive and preferred option for a modern business telephone service. It is extremely cost effective, available for use anytime and almost anywhere, and requires none of the hardware investment that traditional on-premises systems needed in the past. With maturing technology and the desired convenience in business communication, now is the right time for change. Switching to a hosted private branch exchange (PBX) may sound complicated, however a well-thought-out transformational process can be smooth and hassle-free. Let’s discuss the main points to consider when moving from a traditional voice system to a cloud PBX. PBX systems – traditional vs virtual To begin with, it is important to understand the main differences between a traditional PBX and a cloud PBX. A legacy PBX is an enterprise phone system stored and hosted on the customer’s premises, and consists of specialized hardware, generally connected using circuit switched networks.…

Telecom News

simPRO sets New Zealand on a direct VoIP line

By Vilija Simkiene December 4, 2018

Job and project management company simPRO has launched a new VoIP phone solution for trade service businesses in New Zealand. The company believes that the new cost-effective integration will help increase employee productivity, expand service and reduce hardware dependency via the use of web phones. Jonathan Eastgate, simPRO Chief Technology Officer, believes that the VoIP phone integration will be beneficial to trade businesses looking to embrace the industry’s projected digital future. “When using simPRO, the VoIP will draw information to produce caller IDs and maintain call logs which can be viewed in a browser window – all you need is the internet and a headset,” he says. “VoIP provides a flexible, multi-functional solution that couldn’t be simpler to use. Without the need of a traditional telephone handset taking up space on the desk, users can make a call with a push of the mouse or keyboard and connect…

Telecom News

Telefonica and IBM partnership for international call blockchain

By Vilija Simkiene November 26, 2018

The global telecom giants are increasingly acknowledging the benefits of blockchain technology. Telefonica, a Spanish multinational telecommunications company, has signed a partnership with IBM, a leader in open-source blockchain solutions, to employ IBM blockchain technology for superior administration of international call traffic. Telefonica expects that the usage of the cloud-based IBM Blockchain Platform will help to improve the traceability of international call data, such as the origin of the call, its destination and duration. They will be able to detect fraud and address other challenges caused by the use of different networks and operators when routing international calls. Operators will have permissioned access to a decentralized platform, and perform real-time tracing of calls to achieve accurate billing processes. “This project is one of our first initiatives to secure real benefits from the adoption of blockchain in our core business. We believe that the new paradigm of process decentralization…

Telecom News

Verizon links Motorola Moto Z3 smartphone to 5G network

By Vilija Simkiene November 19, 2018

Three telecommunication giants, Verizon, Motorola and Samsung, have shared some good news and provided updates regarding progress with the long-awaited 5G network. Verizon has announced that they have successfully accomplished the connection of a 5G-upgradeable Motorola smartphone using a Qualcomm 5G modem and Samsung’s 5G technology to their 5G network. The team performed tests that included video calling and Internet browsing by means of a 5G link. According to Bill Stone, vice president, Technology Development and Planning for Verizon, “In the past two years, we have consistently led the world in 5G, including launching the world’s first commercial 5G service last month”. Obviously upbeat about this successful test using an actual smartphone, he assured, “We will be the first to offer a 5G upgradeable smartphone on our network in 2019.” Verizon’s 28 GHz spectrum and Samsung 5G New Radio solutions were employed to complete the transmissions. The 5G-enabled…

Telecom News

Verizon has launched the world’s first 5G network

By Rugile Bertule October 3, 2018

October 1st, 2018 will be remembered as the date when the first 5G broadband network went live, with the telecommunications giant Verizon launching its 5G network in parts of Houston, Indianapolis, Los Angeles and Sacramento. The company confirmed that it will be expanding its coverage shortly, pending the installation of new standards-compliant equipment. “The world’s first commercial 5G service is here. We’ve formed incredible partnerships with many of the world’s leading technology companies, the international technical standards bodies, public officials, developers and our own customers to drive the 5G ecosystem forward, faster than most had predicted. And now, actual customers. It’s been an incredible journey…and we’re just at the starting line,” the president of Verizon Wireless, Ronan Dunne, expressed enthusiastically. The very first user on this network, a resident of Houston, Clayton Harris, became one of the early adopters by setting up a “5G Home” service, an ultra-fast…

Telecom News

BITĖ launches a new cloud-based call management solution based on the phone.systems™ platform

By Rugile Bertule October 3, 2018

The Lithuanian mobile operator BITĖ has launched a new Smart call management service oriented towards its business customers, delivering full PBX services to mobile users. While cloud-based PBX services are now generic, BITĖ’s Smart call management service has fulfilled their specific and innovative requirement that the solution must be delivered over the standard mobile voice network, and should not require data services or the use of an app on the mobile device. The result is a seamless, simple-to-use, fully featured and high availability business voice service, accessible from any mobile device and being operating system agnostic. The solution architecture enables instant deployment of phone system extensions without any action required by the end users (business employees), eliminating the time and effort required by the business IT department and BITĖ’s customer service to configure, manage and support the service. “Phone calls constitute an essential and integral component of all…

Telecom News

Tech Mahindra and Microsoft will use a blockchain solution to block spam calls

By Rugile Bertule August 30, 2018

Earlier this week, a leading IT solutions provider Tech Mahindra, announced its partnership with Microsoft to build a blockchain-based robust ecosystem meant to tackle unsolicited commercial communications in India. This blockchain solution will be developed based on Microsoft Azure, and will comply with the regulations issued by the Telecom Regulatory Authority of India (TRAI). TRAI has been working with both these companies and other stakeholders to curb the profusion of spam calls and messages so widely spread across the country. While the initial step of introducing a “Do Not Disturb” registry in 2010 seems to be a success with 230 million listed subscribers, the telemarketers still manage to find fraudulent workarounds to obtain consent and continue delivering spam calls. “Blockchain as a technology is a powerful tool to combat the issue of spam calls and fraud risks, to protect user information, as well as the integrity of the telecom sector.…