You searched for customer service | Page 128 of 193

Telco Buzz

Swisscom Embraces Next-Gen Optical Networking with Nokia

By Kamile Bigenyte November 21, 2023

In a bid to level up its national network capabilities, Swisscom has partnered with Nokia to breathe life into its Next Evolution Wavelength Transport Optical Network (NEWTON). This cutting-edge network is designed to deliver high performance, cost efficiency, and an elevated customer experience. Amid the increased demand for robust support from remote workforces to cloud computing, Swisscom turned to Nokia’s comprehensive range of optical networking solutions, a move that saw a significant upgrade which included the launch of 22 backbone sites and 560 metro sites.

5G

Elevating Airport Connectivity: Vodafone’s 4G & 5G Boost at Edinburgh Airport

By Kamile Bigenyte November 20, 2023

Travelers and businesses at Edinburgh Airport can expect notably improved 4G and 5G coverage, courtesy of telecom giant Vodafone. This upgrade not only means faster data speeds and better call quality, but could also pave the way for exciting new services such as digital passport controls and contactless check-in. Despite the complex infrastructure involved, Exchange Communications assures the ensuing benefits will outweigh the cost.

M&A

Leveraging Satellite Diversity: Eutelsat’s Merge with OneWeb Explained

By Kamile Bigenyte November 20, 2023

Voice of Eutelsat’s CEO Eva Berneke for satellite connectivity competition crystalizes among customers’ cry for variety. Merging with UK’s low-Earth orbit firm, OneWeb, has catalyzed Eutelsat’s evolution as a fusion of GEO and LEO capabilities. This major leap signifies a stride in service offerings, blending Eutelsat’s superior GEO satellites with OneWeb’s timely LEO constellation, aiming for a global reach by year-end.

Telco Buzz

Fair Share Debate: BIPT Questions Big Tech’s Telecom Contributions

By Kamile Bigenyte November 17, 2023

In the ongoing debate over Big Tech’s ‘fair share’ contribution to telecom infrastructures, new findings from the Belgian Institute for Postal Services and Telecommunications call into question the validity of the argument. BIPT concludes attributing Big Tech solely for data streams might be over simplistic, citing investments made by Content Application Providers in broader infrastructures. The study raises important concerns about the potential negative impact for end-users, small local CAPs, and the principle of net neutrality.

News Roundup

A quick roundup of the news in Telecoms | Week #46

By Aiste Kryzanovske November 17, 2023

Italian telecom provider Wind Tre faces hurdles in selling infrastructure due to complex 5G network sharing negotiations with rivals Iliad and Fastweb. CK Hutchison delays the deal closure by three months to February 12, citing challenges with Iliad and Fastweb. Meanwhile, Indosat Ooredoo Hutchison’s $6 billion merger in Indonesia with Huawei’s support achieves significant growth. France’s Orange introduces satellite broadband, while Norway’s Telenor sells its satellite operations. FCC’s new broadband rules target discrimination, raising concerns of unintended consequences. Mavenir and Nokia achieve remarkable Open RAN interoperability, overcoming past criticisms and showcasing commitment to multi-supplier systems.

M&A

Analyzing IOH’s Mega-Merger: Balancing User Experience and Efficiency

By Kamile Bigenyte November 17, 2023

The monumental $6 billion merger of Indosat Ooredoo and Hutchison 3 Indonesia has quite literally shifted the telecommunications landscape, propelling the newly formed IOH to Indonesia’s second-largest operator. Amid the complexities of combing networks, meticulous planning was key, and despite the odds, the venture has resulted in substantial improvements in service and competitive edge.

Infrastructure

Lancom Selects EXA Infrastructure as its Leading Strategic Fibre Infrastructure Provider to Create a New Digital Hub in Greece

By Kamile Bigenyte November 15, 2023

EXA Infrastructure, the largest dedicated digital infrastructure platform connecting Europe and North America, and Lancom, one of the fastest growing providers of data centre, cloud, and telecoms services in Greece – today announce their strategic partnership to bolster connectivity and infrastructure services, establishing Greece as a critical link to internet exchanges in Europe.

Infrastructure

New Padua-Vienna Network Route; Boosts Northern Italy’s Connectivity

By Aiste Kryzanovske November 14, 2023

RETN, a leading international network services provider, is pleased to announce the launch of its latest network connectivity route from Padua to Vienna. Leveraging the VSIX Padua Point of Presence (PoP), this newly established route is designed to strengthen internet utilisation in the Veneto region by fostering collaboration among local, national, and international Internet Service Providers.

Infrastructure

Unleashing the Hidden Potential of UK’s Fibre Cabinets

By Kamile Bigenyte November 14, 2023

As the UK aims for nationwide gigabit broadband by 2030, the often unnoticed, green telecom boxes are seen in a fresh light. No longer just unassuming eyesores, these versatile enclosures are revealing opportunities for additional revenue, environmental monitoring, security surveillance and more. But sponsorships for these expanded roles remain undetermined.

Telco Buzz

Navigating Digital Transformation: CSPs and Strategic Data Monetisation

By Kamile Bigenyte November 13, 2023

As the digital revolution persists, Communication Service Providers (CSPs) are redefining traditional revenue streams, with data monetisation being key to their success. CSPs have transitioned from solely facilitating connectivity to enabling fascinating digital technologies. They’re effectively tapping into the vast quantities of data from their networks to drive valuable insights. For instance, Vodafone Portugal, aided by Celfocus, successfully converted raw data into significant insights to improve operational effectiveness.