1932 Results

customer service

Search
News Roundup

A quick roundup of the news in Telecoms | Week #41

By

Google introduces Distributed Cloud In order to address the needs of its enterprise customers, Google has announced their Distributed Cloud, which will allow users to balance their workload on the public cloud and private infrastructure. It is “a portfolio of solutions consisting of hardware and software that extend our infrastructure to the edge and into your data centers,” commented Sachin Gupta the GM and VP of Product for IaaS at Google. Built on Anthos, the Google Distributed Cloud is the perfect platform for local data processing, edge computing and on-premises modernization. Read more at: https://tinyurl.com/mc2ye95c  Facebook rolls out Live Audio Rooms for creators worldwide Live Audio Rooms, Facebook’s new feature designed to help public figures and groups to connect with their communities, has been released to a global audience. First launched only in the US back in June and limited to only iOS users, the solution…

by
Keep Reading
cloud PBX

Top 10 cloud PBX providers

By

With more and more companies looking to gain flexibility, scalability and achieve growth, cloud-based PBX providers are becoming increasingly popular as the top choice in communication systems.   The PBX virtual phone system is secure, convenient and reliable, making it a great choice for businesses. Because no physical hardware is required, it is economical, easy to scale, has plentiful features,  a wide range of integration possibilities, and takes very little time to set up.   If you have decided that a cloud PBX is what your business needs, this summary lists the top 10 hosted PBX providers to help you find the right choice for you. phone.systems™ is a scalable, feature-packed and fully integratable cloud telephony solution for businesses of all sizes. This platform is designed to seamlessly interconnect with any service provider without the need for hardware or software to be purchased or maintained. The phone.systems™ unique and easy…

by
Keep Reading
in telecoms
News Roundup

A quick roundup of the news in Telecoms | Week #40

By

VMware unveils innovations at VMworld 2021 At its annual VMworld conference, VMware announced its latest advancements which focus on features that simplify multi-cloud installations and improve security. VMware has disclosed new enhancements to VMware Cloud, the industry’s first and only multi-cloud computing architecture that allows clients to migrate their corporate apps to the cloud in almost half the time and for a fraction of the cost. A new VMware Edge product line was also announced, which comprises an Edge stack, secure access service edge (SASE) features and a Telco Cloud Platform. Read more at: https://tinyurl.com/2evz4fsd NTT to reduce its greenhouse gas emissions NTT, a Japanese telecommunications company, has announced that it will issue $2.7 billion in “green bonds,” with the proceeds going towards reducing greenhouse gas emissions and increasing their investment in renewable energy. These green bonds will be divided into three tranches, each with a three-, five-, and ten-year…

by
Keep Reading
contact center
Telecom News

DIDWW and Daktela team up for extended contact center reach

By

To keep up with rising customer expectations, contact center service providers strive to offer a broader range of services and expand their area of coverage. The Czech technology company Daktela, that specializes in providing complete solutions for contact centers and customer communications, has announced a strategic partnership with DIDWW, a global telecoms operator that offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers all over the world. As part of this cooperation, Daktela will benefit from DIDWW’s extensive virtual phone number coverage, allowing its contact center business to grow and operate efficiently across multiple countries and territories. While maintaining one of the largest VoIP cloud infrastructures in Europe, Daktela continues to expand its market presence globally. For this purpose, the company will use the DIDWW API and online portal for immediate service provisioning. In addition, Daktela will also utilize DIDWW’s fully compliant global…

by
Keep Reading
hosted VoIP for startups

How Hosted VoIP can benefit startups

By

There are a few things that are as challenging and thrilling as running your own business. But owning a business is also a big responsibility. Today’s markets are highly competitive and there are numerous experienced business owners who might intimidate you with their knowledge and work experience. In every business, your communication with customers is often the most important component of your success. Direct communication allows you to explore your customers’ habits and interests, but most importantly, build relationships with them. You might think that Internet telephony only benefits larger enterprises, but that is simply not true. In fact, small businesses, especially startups, can greatly benefit from the extra freedom, flexibility and lower costs that an Internet phone service offers. VoIP has helped small businesses improve their phone call handling by 67%, message management by 63% and remote work by 57%. Why Hosted VoIP? There are many good reasons to…

by
Keep Reading
INVADE
Telecom News

DIDWW and INVADE collaborate to support predictive dialing for market research

By

DUBLIN, Sept. 22, 2021 – INVADE, a provider of an industry-leading predictive dialer solution for the market research industry, has teamed up with DIDWW, a global telecoms operator that offers premium quality VoIP communications and SIP trunking services. INVADE’s innovative dialer system will be supported by DIDWW, thereby enabling its customers to efficiently and cost-effectively conduct large-scale outbound phone surveys.  As a popular solution for outbound call centers, predictive dialer software increases the productivity of interviewers by raising the call connect rate while also boosting customer engagement. INVADE has extensive experience in working with market research software and, due to their product’s modular design, they are able to create the best-in-class predictive dialer that meets unique business needs.   DIDWW and INVADE’s partnership will ensure that global market research clients can benefit from secure, uninterrupted service, premium call quality and the ability to access local routes with guaranteed CLI. DIDWW…

by
Keep Reading
NEC
Telecom News

Telefónica and NEC conduct open RAN trials

By

Telefónica and NEC Corporation announced an agreement to undertake pre-commercial Open Radio Access Network (Open RAN) tests in Telefonica’s four key worldwide markets: Spain, Germany, the United Kingdom and Brazil. This is a step toward Telefonica’s goal of achieving a 50% expansion of their current radio network based on Open RAN by 2025.   According to a joint press release, Telefonica will perform open RAN trials in Spain, Germany, the United Kingdom and Brazil, with the objective of offering commercial alternatives to at least 800 locations across the four countries beginning in 2022. Under the terms of the agreement, NEC will serve as the primary system integrator for the implementation and testing of multi-vendor Open RAN solutions with the Telefonica group’s operational businesses.   Telefónica and NEC will also cooperate with the newly formed Telefónica Technology and Automation Lab in Madrid to validate and implement cutting-edge Open RAN technologies and…

by
Keep Reading
KT Corporation
Telecom News

KT Corporation acquires Epsilon Telecommunications

By

Singapore based Epsilon Telecommunications, a global connectivity provider simplifying the connectivity for companies, applications and information worldwide as well as in the cloud, has been acquired for $145 million by KT Corporation, South Korea’s largest telecommunication operator.   Epsilon has 260 points of presence in 41 locations across 20 countries, including the Chinese mainland. Furthermore, the firm has data centers in London, New York and Singapore. The firm offers cloud, ethernet, SD-WAN, colocation and voice services, as well as its own network-as-a-service platform called Infiny.   “The acquisition of Epsilon by KT is a great milestone on our company’s journey and recognition of the hard work of our teams across the globe,” said Michel Robert, Chief Executive Officer at Epsilon Telecommunications. “The acquisition is a logical next step for both businesses and a fantastic opportunity for customers, partners and internal teams.”   KT purchased the company in collaboration with the…

by
Keep Reading
BMW
Telecom News

BMW and Vodafone integrate a personal eSIM in a car

By

The BMW Group is the first premium vehicle manufacturer to incorporate the 5G mobile radio standard into a globally available production car with the BMW iX, and Vodafone is the first company to sell a 5G mobile radio contract for such a vehicle. As a result of this collaboration, iX drivers will be able to sign up for a contract that will enhance their mobile connectivity, while also allowing the iX to communicate with other vehicles on the road.   Participating drivers must have a current Vodafone multi-SIM contract that can be extended with the Vodafone One Number Car option, which activates their personal eSIM in the vehicle. According to BMW, this turns the automobile into another networked gadget for consumers, similar to a smartwatch.   For the first time, Vodafone and the BMW Group will use a personal eSIM and the Vodafone One Number Car program to link the…

by
Keep Reading
news in telecoms
Telecom News

A quick roundup of the news in Telecoms | Week #35

By

Verizon launches Verizon 5G Edge with Microsoft Verizon has partnered with Microsoft to introduce the aptly named Verizon 5G Edge with Microsoft Azure Stack Edge cloud computing platform, fulfilling their stated commitment when they announced their cooperation last October. The platform can provide corporate clients with an on-premises, private edge compute solution that supports the ultra-low latency necessary for real-time enterprise applications. The collaboration with Microsoft provides 5G Edge to companies, lowering latency at the edge and allowing important, performance-sensitive applications to respond more rapidly and effectively. Read more at: https://tinyurl.com/8bz3rwdf FCC warns about fake broadband subsidy website The Federal Communications Commission (FCC) alerted the public about the discovery of a website that fraudulently promised to enroll customers in the agency’s Emergency Broadband Benefit (EBB) Program and encouraged individuals who visited the site to take precautions against fraud. A website named WiFi Freedom USA mimicked the government’s sign-up page, offering…

by
Keep Reading
Load More