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VoIP Solutions

Business call automation with Predictive Dialer by Bridgei2p

By Aiste Kryzanovske March 14, 2022

A predictive dialer is call automation software that allows salespeople to dial many numbers at the same time. Predictive dialing connects a company rep to a caller as soon as they answer, optimizing a sales person’s time to connect with and close actual prospects. With a predictive dialer, there is no delay between calls, so agents can greatly increase the number of conversations they have with actual leads on a daily basis. Bridgei2p is a VoIP (Voice Over IP) solution provider with the goal of providing industry-leading VoIP technology to a variety of industrial verticals. The company specializes in offering unique customer-specific solutions that are based on in-depth research into individual customer demands, including their predictive dialer. Bridgei2p’s predictive dialer will not only increase efficiency, but also help a business save money while also increasing earnings. It’s one of the most sophisticated and modern phone systems available. The…

Telecom News

Infosys teams up with Telenor

By Aiste Kryzanovske March 8, 2022

Telenor Norway, Telenor’s fully owned largest Norwegian supplier of telecommunications and digital services, has revealed its partnership with Infosys, a multinational information technology company that provides next-generation business consulting, information technology and outsourcing services. The main focus of this initiative is to rapidly transform Telenor’s finance and supply chain operational processes. To assist the transition from a traditional ERP system and improve company agility and operational efficiency, Infosys created a standardized Oracle Cloud enterprise resource planning solution. This product includes modules such as Record to Report (R2R), Acquire to Retire (A2R), Procure to Pay (P2P) and Order to Cash (O2C), and was deployed in ten Telenor businesses in a record time of nine months. Infosys was chosen for the ERP transition because of the company’s innovative and standardized services, reusable assets, qualified employees, and the capacity to deploy quickly. The newly implemented ERP platform will help Telenor Norway…

News Roundup

A quick roundup of the news in Telecoms | Week #9

By Aiste Kryzanovske March 4, 2022

Telefonica partners with Meta A new agreement between Meta and Telefonica has been inked to create a Metaverse Innovation Hub in Madrid. Local startups and developers will have access to a 5G laboratory inside the Hub, where they will be able to use a metaverse end-to-end testbed using Meta and Telefonica’s networks and equipment. The hub’s goal is to test innovative network topologies, use cases and devices in order to speed metaverse network and device readiness. Participants will have access to Telefonica’s open innovation ecosystem, as well as the Innovation and Talent Hub Resources and Meta’s engineering capabilities. Read more at: https://tinyurl.com/mf2jbjxu Turkcell partners with Ribbon and Odine Ribbon Communications has teamed up with Odine, a virtualized and containerized infrastructure and solution integrator, to provide Turkcell, a Turkish integrated telecommunications and technology services provider, with next-generation voice interconnect services. Ribbon’s SBC SWe, which delivers the features and capabilities of appliance-based…

Telecom News

Alcatel-Lucent launches OmniPCX® Enterprise Purple

By Aiste Kryzanovske November 11, 2021

Alcatel-Lucent Enterprise, a supplier of communications, cloud and networking solutions, has released Alcatel-Lucent OmniPCX® Enterprise Purple, a digital-age communications platform. This solution provides a new communications experience for businesses of all sizes, allowing them to design the future of work and the digital workplace to suit the desires of their workers and customers . OmniPCX Enterprise Purple is built on SIP and offers a wide range of enterprise collaboration features while preserving the maximum security. This platform enables the incorporation of real-time communications into corporate processes and applications, decreases latency with intelligent objects, boosts company productivity, and promotes an excellent customer experience. The solution is built to connect to the cloud, allowing businesses to adopt new strategies such as hybrid cloud while preserving their infrastructure. OmniPCX Enterprise Purple allows a modern omnichannel experience for customer service and contact center teams, based on the future hybrid cloud CCaaS service…

Market Trends

Technology trends of the decade

By Aiste Kryzanovske November 8, 2021

Over the past decade, there have been so many advancements that it is difficult to keep up with all the technological breakthroughs. This journey has been thrilling and every invention delivers new technology at a rapid pace. It is critical to look to the future for clues as to where technology will take the society next. And this decade is shaping up to be one of significant technological leaps, as businesses prepare for the large-scale integration of advanced technologies. Here are the top technological trends that are taking the world by storm. Blockchain A blockchain, in its most basic form, is a shared, digital record that cannot be changed once a transaction has been recorded and confirmed. In other words, blockchain technology makes it nearly impossible to falsify a transaction. When you hear the term blockchain, the first thing that usually springs to mind is cryptocurrency; however, there is more…

Telecom News

RETN enhances its presence in the Nordic and Baltic regions

By Aiste Kryzanovske October 20, 2021

RETN, an independent Eurasian supplier of IP transit and corporate communications services, has expanded its network and footprint in the Nordic and Baltic countries. The company offers communication services over its Eurasian network with short lead times, excellent uptimes and numerous levels of redundancy. RETN continues to expand throughout Europe and Asia and aims to provide the finest customer service and the highest SLA for fast, secure and reliable connectivity. RETN has now established a new office in Finland, demonstrating the company’s long-term network presence and dedication to the area. Finland’s RETN backbone network presently combines six international DWDM lines and serves as a network transport center, linking the Baltic and Nordic areas to Russia and Asia. The RETN Group already has branches in Latvia, Estonia and Sweden. RETN is also expanding its network by launching the Rezekne – Daugavpils – Vilnius DWDM line, which is one of…

Technology’s impact on society’s communication

By Aiste Kryzanovske August 2, 2021

Over the past few decades, technology has improved the overall standard of living for many people. These advancements affect an individuals ’ways of communication, learning and thinking, and help society to interact with each other on a daily basis. Altogether, technology plays an important role in the life of society. Without it, people would still live within their traditional geographical boundaries. Technology has evolved incredibly quickly. Today, it’s hard to imagine life without technology, including the Internet, phones and computers. As these forms of communication become increasingly ubiquitous, it is important to examine their impact on people’s lives, well-being and relationships. The positives Communication technology has given people tools to not only keep in touch with each other, but also express their feelings and opinions to a broader audience than would otherwise have been possible. Such innovations have made life easier for many and provided resources and tools to lead…

Telecom News

A quick roundup of the news in Telecoms | Week #28

By Aiste Kryzanovske July 16, 2021

GCI to expand capacity for rural areas GCI, an Alaskan service provider, has signed a $150 million contract with Intelsat to increase the telecommunications service capacity in rural areas. GCI has been providing geosynchronous (GEO) satellite communications for 35 years to supply the state with data, video and voice services. The latest transaction gives GCI continued access to C-band and Ku-band capacities, which are already a part of GCI’s satellite services portfolio, and also provides new access to state-wide Ka-band capacity. Furthermore, Intelsat will provide the multi-satellite solution through a new and improved managed station platform and C- Ku- and Ka-bands networks. Read more at: https://tinyurl.com/w52yht6u South Sudan launches Digitel Network South Sudan has announced the launch of Digitel Network, the country’s first telecommunications company, which was introduced to celebrate 10 years of independence of the country. South Sudan has so far had the services of only two international mobile…

Biggest myths surrounding VoIP technology

By Aiste Kryzanovske June 21, 2021

Voice over Internet Protocol (VoIP) is not a new technology, and there are thousands of articles written about it. Still, there are many myths surrounding VoIP. Is it the awkward acronym? Maybe it sounds super technical? On a basic level, VoIP, or Voice over Internet Protocol, is simply an Internet-based replacement for traditional telephone systems, offering significant cost savings and advanced technologies that provide improved convenience and productivity. In our humble opinion, myths should not detract from you using one of the industry’s leading and most affordable means of business communications that can provide businesses with a tremendous competitive advantage. Therefore, let us dispel some of the most common misconceptions and give you the truth about VoIP phone systems. Myth #1: VoIP will cost more Actually, VoIP is more economical than legacy phone and on-premises PBX systems. With a hosted VoIP or Cloud PBX, the costs are limited to service…

Market Trends

Transforming telco businesses with AI

By Aiste Kryzanovske May 17, 2021

Artificial intelligence is exerting its influence on almost every sector, including telecommunications. This technology has begun to add impressive new dimensions to many industries, accelerating the digital transformation. According to Tractica, annual investment in telecommunications AI software is expected to grow to more than $11.2 billion in 2025. The telecommunications industry is at the heart of technological growth and digital transformation. The industry is huge. 54 telecommunications companies are listed on the Forbes Global 2000 list. They account for more than $3.4 trillion in assets and almost $1.5 trillion in income in 2020. The potential of AI in the telecom industry is immense. By taking advantage of this technology, organizations can create supplementary revenue streams using business niches they had not even thought could be profitable. The demand for higher quality telecom services and a better customer experience grows. Therefore, service providers need to look for smarter, more powerful and…