Alcatel-Lucent Enterprise, a supplier of communications, cloud and networking solutions, has released Alcatel-Lucent OmniPCX® Enterprise Purple, a digital-age communications platform. This solution provides a new communications experience for businesses of all sizes, allowing them to design the future of work and the digital workplace to suit the desires of their workers and customers .
OmniPCX Enterprise Purple is built on SIP and offers a wide range of enterprise collaboration features while preserving the maximum security. This platform enables the incorporation of real-time communications into corporate processes and applications, decreases latency with intelligent objects, boosts company productivity, and promotes an excellent customer experience.
The solution is built to connect to the cloud, allowing businesses to adopt new strategies such as hybrid cloud while preserving their infrastructure. OmniPCX Enterprise Purple allows a modern omnichannel experience for customer service and contact center teams, based on the future hybrid cloud CCaaS service that will help enterprises better engage with their consumers.
The announcement expands Alcatel-Lucent Enterprise’s communications solutions offering and is part of the company’s three-pillar Digital Age Communications (DAC) strategy: the digital workplace, which allows employees to work from just about anywhere; communications as a catalyst for enterprise agility, which link individuals, applications and objects to enhance traditional business interrelations; and flexible cloud-model solutions and architectures, which enables businesses to choose the best approach to support their transformation in terms of expenditure, timeline and goals. OmniPCX Enterprise Purple will be available through Alcatel-Lucent Enterprise’s global network of resellers starting in October, 2021.
Nicolas Brunel, EVP, Alcatel-Lucent Enterprise Communication Business Division, commented: “OmniPCX Enterprise Purple is delivering on what is essential for enterprises and public organisations to fully embrace the digital age. By providing an open platform designed for the new workplace and integration of real-time communications into their core business processes, they can fully leverage the power of the cloud.”