Broadvoice, a provider of omnichannel contact center platforms and unified communications for small and mid-market enterprises and BPOs, has been recognized for its outstanding customer satisfaction strategy. The company’s Broadvoice Success Program has been awarded a Bronze Stevie Award for Best Customer Satisfaction Strategy. Judges praised Broadvoice’s approach as “impressive” and “significant,” highlighting its exceptional commitment to client satisfaction.
DIDWW, a leading global telecoms provider specializing in two-way voice and SMS communications, has announced the latest coverage expansion of its emergency calling services. The Czech Republic, Switzerland, and Hong Kong are now included in the DIDWW SIP service, which extends the carrier’s emergency calling capabilities across 32 countries worldwide.
Comcast is revolutionizing the world of telecommunication by introducing prepaid options under its new ‘NOW’ brand. The lineup, including wireless, fixed broadband, Wi-Fi and streaming TV, aims at maximizing affordability and ease of use. Despite Broadband being less explored due to required installation process and risk factors, Comcast’s ‘NOW Internet’ is geared towards the prepaid segment, including user-friendly design and affordable rates.
Enreach for Service Providers, part of Enreach, the fast-growing European contact leader, has today announced a partnership with Netherlands-based CloudCTI, which delivers cloud-based CRM and ERP integrations to telecom service providers and resellers. The agreement will provide customers with access to 200+ CRM integrations. It will also support the customer experience (CX), analytics features and AI roadmap within Enreach UP, which combines, UCaaS, CCaaS and productivity tools in a fully converged contact solution, optimised for desktop, IP phone or mobile devices.
Telecom26 and MiWire are pushing the envelope with a pioneering maritime connectivity trial. The eSIM-based service aims to shift the commercial shipping industry’s reliance on costly and inflexible satellite technology, unlocking cost-effective data accessibility. Ships that stick to set routes can benefit from seamless, uninterrupted service leveraging terrestrial cellular networks for up to 50km sea distance, before transitioning to satellite connectivity.
Avaya, a global leader in customer experience solutions, today launched its inaugural edition of the CX Force 2024 awards, designed to spotlight and celebrate the innovators, strategists, and pioneers dedicated to reshaping the world of customer experience recognising the individuals who create meaningful change and set the benchmark for exceptional experiences. The inaugural edition of Avaya’s CX Force awards are founded in partnership with the International Avaya User Group (IAUG), a community that allows Avaya users to connect and share ideas that are transforming the industry and are co-sponsored by Constellation Research, the Silicon Valley-based technology research and advisory firm.
Based on Enreach UP solution, EUPCloud is a fully managed secure solution hosted by Enreach. Partners no longer have to worry about managing updates and hosting the solution, and can focus solely on packaging and marketing their own branded offering. EUPCloud covers all existing use cases of unified communications.
In a significant advancement for enterprise voice security, Mutare Inc., has partnered with NICE to integrate its pioneering Voice Traffic Filter into the NICE CXexchange. This collaboration marks a pivotal moment for both companies, offering NICE users an enhanced level of customer experience (CX) through advanced AI capabilities.
DIDWW, a global provider of premium quality VoIP communications and SIP trunking services, will participate as an exhibitor at Enterprise Connect 2024, the leading conference and exhibition for enterprise communications and customer experience. The event will be held from March 25th-28th at the Gaylord Palms in Orlando, FL.
AT&T’s CEO John Stankey has shed light on the massive service disruption on February 22nd. Revealing an incorrect protocol during network expansion as the cause, Stankey unveiled a testament of resilience. Meanwhile, AT&T plans to apply account credits to the most affected consumers and small businesses. The incident, affecting an estimated 75% of customers, triggered a swift restoration of service, notably prioritizing first responders.
