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Telecom News

Mutare Partners with Five9 to Combat Unwanted Calls in Contact Centers

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Mutare Inc., the leading provider of voice threat defense solutions, has announced a new partnership with Five9, a renowned Intelligent CX Platform provider. As part of this collaboration, Mutare’s Voice Traffic Filter is now available on the Five9 CX Marketplace. This integration offers contact centers a seamless solution to combat unwanted phone calls by combining Mutare’s powerful voice defense technology with the Five9 Intelligent CX Cloud Contact Center. The Five9 Intelligent CX platform handles billions of call minutes annually and offers a range of features such as digital engagement, analytics, workflow automation, workforce optimization, and practical AI. These capabilities aim to enhance customer experiences, empower contact center agents, and drive tangible business outcomes. Alongside their dedicated personnel and strong customer relationships, this integrated solution sets Five9 apart in delivering exceptional CX. Chuck French, Mutare’s Chief Growth Officer, emphasized the significance of the telephone as a critical component of a world-class…

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News Roundup

A quick roundup of the news in Telecoms | Week #21

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Open RAN Revenue Growth Slows Global Open RAN revenues saw a 10-20 percent growth in Q1 2023, while the vRAN market expanded by 20-30 percent, according to Dell’Oro’s report. However, this growth is slower than the previous year, mainly due to a decline in North America. The Asia Pacific region performed well and offset the North American decline. Despite the slowdown, Dell’Oro remains optimistic about Open RAN, expecting it to account for 6-10 percent of the global RAN market in 2023. On the other hand, Dell’Oro has lowered its full-year outlook for multi-access edge computing (MEC) by over 20 percent, citing a slowdown in China’s 5G market and subdued enterprise interest. Read the full article. Cisco Partners with the Greater Manchester Digital Security Hub Cisco has partnered with the Greater Manchester Digital Security Hub (DiSH) to enhance cybersecurity in the region. Cisco’s Country Digital Acceleration (CDA) program will focus on…

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CPaaS

Telinta and Commio Team Up to Present a Webinar for VoIP Service Providers

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Telinta, a global leader in cloud-based softswitch and billing solutions, and Commio, a leading VoIP origination and termination provider,have teamed up to meet the needs of VoIP service providers. The two industry leaders will jointly present a webinar for VoIP service providers explaining the benefits of using Commio’s high-quality services together with Telinta’s platform. Save the Date:  Tuesday  May 23, 2023  11:00am Eastern Time (UTC-04) To Register:       telinta.com/Commio-Webinar Using Telinta’s cloud-based TeliCoreTM softswitch and billing platform, VoIP service providers can easily use Commio’s VoIP Termination, Origination and Messaging to offer Hosted PBX, SIP Trunks, Business and Residential VoIP, Mobile or Desktop VoIP calling, and other popular services. Using Commio, you can easily select from 40+ underlying carriers with built-in redundancy.  With tools to monitor, troubleshoot, and solve common communications issues, access to a U.S.-based team of responsive experts, and built-in intelligence to save money and improve quality, Commio delivers a better way to communicate.  …

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