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CSPs have been investing heavily in network technology to reduce expenses, but legacy voice infrastructure is holding them back. Cloud transformation can deliver better customer experiences, reduce costs, and increase scalability. AI will change customer engagement and revenue generation, with GenAI offering SMBs deep analytics from customer conversations. CSPs should focus on a modern, digital-first customer experience with self-service options. Alianza offers a cloud communications platform to simplify migration and operations for CSPs.

NEC launches “NEC cotomi Pro” and “NEC cotomi Light,” advanced gen AI models. Lumos will be acquired by a joint venture of EQT and T-Mobile to expand high-speed internet access. CEA-Leti leads EU projects 6G-DISAC and 6G-GOALS, revolutionizing 6G technology through smart networks. Sanas obtained a patent for its Real-Time Accent Conversion AI Technology, enabling call center agents to adapt accents and reduce background noise. GlobalData’s report highlights how startups are innovating in AI-driven medical diagnostics, IT management, and financial operations.

Nokia has clinched a major deal with Uzbekistan’s Perfectum, paving the way for the deployment of Central Asia’s inaugural 5G standalone (SA) network. Under this agreement, Nokia will be the exclusive supplier, furnishing Perfectum with a comprehensive end-to-end 5G SA network, including radio access, transport, core networks, and various network automation and service applications.

Vodafone Carrier Services, the wholesale arm of Vodafone Business, has introduced Scam Signal, an API aimed at countering impersonation scams, particularly within the realm of Authorised Pushed Payment (APP) fraud.

This new API, Scam Signal, has demonstrated promising results, boasting a 30% improvement in scam detection during a successful pilot with a UK bank over three months.

Vodafone has achieved a significant milestone in the UK’s Shared Rural Network (SRN) initiative, announcing the activation of its 200th site. This accomplishment marks a notable improvement from the 57 sites operational a year ago, underlining the urgency faced by the country’s major mobile network operators (MNOs) to meet rural coverage obligations.

Letta’s recent report underlines the fragmentation faced by the European telecoms sector, with its 27 separate national markets serving a mere average of five million customers. Highlighting the necessity for unification and increased scale for cost-effective innovation, the report aims to strengthen the sector’s competitiveness, fueling new advancements like edge computing and IoT.