RingCentral, Inc. (NYSE: RNG), a prominent provider of AI-driven cloud business communications, made a significant announcement at Enterprise Connect 2024 in Orlando. The company introduced the latest iteration of its native, AI-powered contact center, RingCX™, highlighting its extensive feature set, expanded global availability, increased adoption rates, and new CRM integrations.
Aculab, a leading provider of telecom solutions, has announced a significant enhancement to their telephony software, Prosody S, with the integration of AI-Powered Answering Machine Detection (AI-AMD). This cutting-edge feature aims to revolutionize corporate communications and streamline interactions with clients.
A recent study by Juniper Research, a leading authority in telecommunications markets, has unveiled a sobering forecast for operators’ revenue derived from business SMS traffic in 2024. Contrary to previous years’ robust growth, the study anticipates a mere 5% uptick in revenue, marking a significant decline from the previous year’s 23% surge.
The latest report from Cisco (NASDAQ: CSCO) reveals a stark reality: only a mere three percent of organizations worldwide possess the necessary level of readiness to combat modern cybersecurity risks effectively. Released today, the 2024 Cybersecurity Readiness Index underscores a notable decline from the previous year, where 15% of enterprises were classified as mature in their cybersecurity readiness.
A recent study conducted by Juniper Research, renowned experts in telecommunications markets, suggests that operators are poised to tap into revenue growth opportunities by targeting enterprise markets, particularly cellular IoT. Despite significant investments in 5G networks, operators have struggled to monetize consumer adoption of 5G, failing to command substantial price premiums over 4G services.
Zoom and Avaya announced a strategic partnership designed to deliver enhanced collaboration experiences to global enterprises. As part of the partnership, Avaya selected Zoom Workplace – Zoom’s AI-powered collaboration platform that will include meetings, team chat, scheduler, whiteboard, spaces, and more – to integrate with Avaya’s Communication & Collaboration Suite, providing customers with a new, streamlined way to manage their communications environments and workflows.
Juniper Research, in partnership with VOX Solutions, delves into the increasingly critical issue of Artificially Inflated Traffic (AIT) and SMS Trashing impacting the global business messaging sector. The report divulges disconcerting figures, with fraudulent activities such as AIT significantly bolstering operational costs and potentially costing enterprises an alarming $60 million annually.
Telgorithm, a cutting-edge messaging API provider, today announced a groundbreaking partnership with Constant Contact, a digital marketing and automation platform that has helped millions of small businesses and nonprofits globally. By leveraging Telgorithm’s unique SMS API, Constant Contact is now the first omnichannel digital marketing platform to offer SMS marketing to sole proprietorships. This collaboration addresses a significant gap in the marketing mix for solopreneur businesses.
At Enterprise Connect, Cisco (NASDAQ: CSCO) today unveiled new purpose-built, multifunctional devices that deliver modernized collaboration experiences to today’s hybrid workforce. The company announced the launch of the Cisco Board Pro G2, an AI-fueled and touch-enabled collaboration device and Cisco Desk Phone 9800 Series, designed to bring a modern and personalized productivity hub to any desk.
bOnline is a UK-based VoIP provider dedicated to giving small businesses the communication tools of big companies. Their easy-to-use features, like call forwarding and HD calls, keep things simple, while reliable connections ensure crystal-clear communication. Plus, with a two-minute setup and affordable plans, bOnline makes it easy for any small business to upgrade their phone system.
