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Telecom News | Week #17: Nec launches gen AI, Lumos joint venture, CEA-Leti advancing 6G, Sanas real-time AI, startups impact on tech.
News Roundup

A quick roundup of the news in Telecoms | Week #17

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NEC launches “NEC cotomi Pro” and “NEC cotomi Light,” advanced gen AI models. Lumos will be acquired by a joint venture of EQT and T-Mobile to expand high-speed internet access. CEA-Leti leads EU projects 6G-DISAC and 6G-GOALS, revolutionizing 6G technology through smart networks. Sanas obtained a patent for its Real-Time Accent Conversion AI Technology, enabling call center agents to adapt accents and reduce background noise. GlobalData’s report highlights how startups are innovating in AI-driven medical diagnostics, IT management, and financial operations.

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Forrit reveals that 89% of marketers and tech leaders are optimistic that Web 3.0 and metaverse can revolutionise interactions with the web.
IT

Web O.No: Metaverse and Web 3.0 Stunted by Internet Chaos, Warn 87% of Business Leaders

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A new study launched by Forrit, the next-generation, global content management system (CMS) provider, reveals that 89% of senior marketers and tech leaders are optimistic that Web 3.0 and the metaverse have the potential to revolutionise the way we interact with the web. However, the report, titled Web O.No: your business’ bleak online future and how to avoid it uncovered that 87% believe the current state of the internet will stunt these innovations – and none of the respondents have websites that are currently equipped for this transformative new internet era.

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Customer service quality in the UK seems to be on the decline, as customer dissatisfaction with automated systems, such as chatbots, rises.
Telco Buzz

Unmasking UK’s Shrinking Customer Service Quality Amid AI Hype

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Evidence reveals rising customer dissatisfaction with automated systems in UK businesses, according to a study by Cavell. Chatbots and similar technologies appear to fail in meeting customer service expectations, with 44% of respondents noting a quality slip in service over the past three years. Many UK adults still prefer human assistance in resolving issues, revealing a persistent demand for more personalised, efficient support mechanisms.

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In a move towards making telecom services more accessible, Comcast has unveiled a range of prepaid options under its fresh 'NOW' brand.
Broadband

Comcast’s ‘NOW’ Initiative Redefines Prepaid Telecom Services

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Comcast is revolutionizing the world of telecommunication by introducing prepaid options under its new ‘NOW’ brand. The lineup, including wireless, fixed broadband, Wi-Fi and streaming TV, aims at maximizing affordability and ease of use. Despite Broadband being less explored due to required installation process and risk factors, Comcast’s ‘NOW Internet’ is geared towards the prepaid segment, including user-friendly design and affordable rates.

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LogRhythm, the company helping security teams stop breaches, is holding its revamped cybersecurity summit, RhythmWorld Europe.
Security

LogRhythm’s RhythmWorld Europe Cybersecurity Summit Returns to Share Strategies for Cyber Resilience and Mitigating Future Threats

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LogRhythm, the company helping security teams stop breaches by turning disconnected data and signals into trustworthy insights, is holding its revamped cybersecurity summit, RhythmWorld Europe, to elevate cybersecurity collaboration. RhythmWorld Europe will bring together industry experts and professionals to share key knowledge to overcome the most pertinent modern threats. The summit returns for a second year following its successful European launch in 2023 and will take place on 30th April 2024 at CodeNode, London.

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With the looming switch-off of ISDN and PSTN circuits, businesses in the UK will have to update their phone systems to the cloud.
UCaaS

ISDN and PSTN Transition: What Businesses Need to Know

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With the looming switch-off of ISDN and PSTN circuits, businesses in the UK will have no choice but to update their phone systems to the cloud before December 2025. This is when the old networks will be turned off. These older networks are being replaced with newer technology, such as VoIP as well as the discontinuation of ISDN and PSTN; broadband lines with a dial tone such as ADSL and FTTC are also being discontinued and replaced with new products such as SOGEA and FTTP (Fiber to the Premise).

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RingCentral, a prominent provider of AI-driven cloud business communications, made an announcement at Enterprise Connect 2024 in Orlando.
Telco Buzz

RingCentral Unveils Enhanced RingCX Contact Center at Enterprise Connect 2024

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RingCentral, Inc. (NYSE: RNG), a prominent provider of AI-driven cloud business communications, made a significant announcement at Enterprise Connect 2024 in Orlando. The company introduced the latest iteration of its native, AI-powered contact center, RingCX™, highlighting its extensive feature set, expanded global availability, increased adoption rates, and new CRM integrations.

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