GoTo, the company known for simplifying IT management, support, and business communication with its flagship products GoTo Resolve, Rescue, and GoTo Connect, has announced an array of nearly 40 new features across its product portfolio. As part of the company’s tri-annual release cadence, these latest additions aim to provide customers with enhanced capabilities for managing, securing, and connecting their businesses with ease.
To shed light on the recent changes in the A2P messaging industry, we sat down with Aaron Alter, the CEO and Co-Founder of Telgorithm, a leading cloud communications enablement API platform. Telgorithm delivers automated and reliable A2P text messaging API solutions, assisting businesses in navigating the complexities of the ever-changing A2P messaging market while scaling their operations seamlessly.
Vonage, a leading global provider of cloud communications solutions for businesses’ digital transformation, has introduced the Vonage Protection Suite, a comprehensive lineup of counter-fraud products and solutions aimed at safeguarding against the ever-evolving threats of online fraud and cyberattacks. The suite empowers developers and businesses to create robust counter-fraud measures, offering a unique level of customer control in managing communications.
The Linux Foundation-led Ultra Ethernet Consortium brings AMD, Arista, Broadcom, and others together to refine ethernet architecture, addressing the escalating network requirements of AI and high-performance computing. Pledging to enhance ethernet performance, the alliance will leverage ethernet’s adaptability, ensuring scalability and cost-effectiveness for diverse workloads. Aiming for a holistic tune-up rather than a complete overhaul, consortium endeavours will encompass detailed protocols, signaling mechanisms, and software solutions.
Huawei plans a comeback in the smartphone market with new 5G devices using domestic chip supplies. Concerns persist about the quality of these chips and Huawei’s absence from the Android Play Store. CityFibre challenges Openreach with a faster wholesale FTTH service, while Optus collaborates with SpaceX’s Starlink to expand mobile coverage in Australia’s remote areas. Ofcom investigates O2 Virgin Media over customer complaints, and the European Court of Justice rejects a ruling on the Three-O2 merger, adding to the uncertainty in the telecommunications regulatory landscape.
The Federal Communications Commission (FCC) has announced the introduction of a new set of rules aimed at protecting consumers from scams that attempt to take control of their cell phone accounts. FCC Chair Jessica Rosenworcel stated that these rules will ensure individuals maintain their freedom to choose their preferred device and provider while safeguarding them against fraudulent activities.
CallTower, a leading provider of cloud-based unified communications and collaboration solutions, has launched the state-of-the-art Solgari Contact Center, integrated into the Microsoft Teams App. This release marks a significant advancement in the contact center agent experience by offering complete management capabilities within the Microsoft Teams platform.
Solgari’s Contact Center introduces an innovative solution that revolutionizes the way organizations communicate, collaborate, and serve customers using CallTower’s Microsoft Teams voice platforms.
The shift towards automation in communication service providers (CSPs) is somewhat paradoxical: while advancing in efficiency, it risks diminishing vital human interaction. A recent study by Omdia underlines this predicament, indicating that despite chatbots’ growing usage, consumers predominantly favor human contact, especially when seeking resolutions. Meanwhile, emails emerge as the main channel for consumer engagement, a revelation challenging cost-cutting efforts that bypass burgeoning automation.
Nuacom, a Software-as-a-Service and telecom company providing complete Cloud Phone System solutions, has announced an extended strategic partnership with DIDWW. As a global telecom operator, DIDWW offers premium quality VoIP communication and SIP trunking services for businesses and telecom carriers. Through this partnership, Nuacom aims to significantly expand its global reach, enabling organisations to connect with customers and partners anywhere in the world. Leveraging DIDWW extensive coverage and vast network of virtual phone numbers (DIDs) in 81 countries, Nuacom will offer its customers a local presence in multiple geographies worldwide. This collaboration will ensure enhanced accessibility, seamless communication and cooperation across borders, driving international growth. In addition, Nuacom’s comprehensive collaboration with DIDWW enables the provider of Cloud Phone Systems to not only utilise DIDWW two-way Voice and SMS services, but also to take advantage of their robust outbound SIP trunking solution. DIDWW VoIP services, delivered over a private, global IP…
Euro-Center, one of the world’s leading companies in the fields of medical assistance, travel assistance and insurance claims’ handling, has formed a strategic alliance with DIDWW, a global telecoms operator offering premium quality VoIP communications and SIP trunking services. By leveraging DIDWW two-way SIP trunking solution, this partnership ensures high quality voice services throughout Euro-Center’s medical assistance and travel insurance business. With their global presence, it was crucial for Euro-Center to find a comprehensive cloud solution as opposed to relying on local PBX systems in each of their 11 regional offices. Consequently, the company chose to partner with Genesys Cloud and collaborate with DIDWW to meet the goals of Business Continuity Planning (BCP). Euro-Center selected DIDWW due to the operator’s unique coverage in countries not typically covered by other global SIP providers, such as South Africa, Thailand, Brazil, and Turkey. As Euro-Center has its second-largest office in Thailand, securing premium…
