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Ringover, a VoIP service provider, has launched Cadence, a multi-channel sales prospecting product for SMEs. Cadence focuses on the three pillars of a compelling sales strategy: work facilitation, prospecting process optimization and team performance enhancement.   Customers like to be engaged through an increasing variety of communication channels, such as social media and email. In order to achieve this, sales agents must continually look across different channels, making it challenging to manage business processes. Cadence is Ringover’s response to solving this significant issue.   Using a simple interface, Cadence completely automates the sales prospecting process. With the help of this application, sales staff can design unique communication sequences for each type of prospect, including calls, emails, SMS messages and LinkedIn messages. This solution entails entering prospect information and determining which channel of communication will be utilized to reach the prospects, and when they will be contacted. This simple, yet efficient…

As the UK’s communications regulator, Ofcom, prepares revised regulations that will hold telecom companies to a higher standard, the UK operator BT is stepping up its efforts to fight scammers. In order to achieve this goal, Hiya Protect, a network-level monitoring system that can detect and reject suspicious calls, will be used by the company. This technology will be available to both fixed-line and mobile EE subscribers. According to a study done by the Hiya team, 29 percent of all phone calls in the UK are spam. 50 percent of those calls are fraudulent, making the UK the most fraudulent country in Europe. This demonstrates the scope of the problem, which affects a vast number of people in the UK. Naturally, Ofcom is aware of this problem. According to calculations made by the telco regulator, a quarter of UK adults dealt with at least one instance of suspicious…

As a business owner, you understand the importance of communication. You must be able to communicate effectively with your staff, customers and vendors. Without good communication, your business may suffer. Even though you might not consider your phone service provider to be an essential part of your company, they actually have a significant influence on your business. A reliable telecom service provider can assist you in maintaining effective company relations, offering you the most contemporary tools to improve your communications.

Dialpad, a leading AI-Powered Customer Intelligence Platform, has announced updates to their open app ecosystem. These advancements make it easier for customers to integrate their workflows and apps into a single effective workplace and adjust their workflows for improved communications and cooperation.   The App Marketplace includes integrations with Microsoft Teams, Microsoft Dynamics, and the newly added Bullhorn, ServiceNow, HubSpot, as well as Google ChromeOS Desk Connector. Customers may now consolidate all of their daily tasks into one pane thanks to these integrations. Customers may also quickly search for and find available  solutions based on  use cases or specific industry requirements.   Dialpad combines the most advanced AI Contact Center, AI Sales, AI Voice, AI Meetings and AI Messaging solutions in one. With over 3.5 billion minutes of real-time AI data, Dialpad is the only AI-powered customer intelligence company that is partnered across multiple Google business sectors, including Google Cloud,…

XConnect, a provider of numbering intelligence solutions, has announced a partnership with IDT Global, the wholesale voice and SMS subsidiary of IDT Corporation.    The partnership will see IDT Global utilize XConnect’s RealNumber DNO database, which contains over 6 billion local and toll-free numbers in North America, in order to enhance its customers’ voice experience and protect them from fraudulent calls.   The RealNumber DNO contains numbers that should never be used for call origination, assisting in the prevention of telecom fraud on known inbound-only and invalid numbers. By accessing the RealNumber DNO, IDT Global will be able to identify invalid calls and increase the quality of its traffic. This database is updated daily and includes North American toll/local and toll-free lines, providing IDT Global with a complete and trustworthy additional layer of defense in its role as a gateway operator.   The collaboration also further expands XConnect’s optimization of…

Telia Company, a Swedish telecommunications operator, has announced changes to its top management that will put sustainability at the forefront of the company’s agenda.   In March, Ola Rembe, a former executive at Ericsson, will become Senior Vice President and Head of Communications, Brand and Sustainability at Telia. This newly created position combines these different roles for the first time.   When it comes to sustainability, Telia is regarded as one of the telecom companies with more progressive thinking. The corporation has established specific goals to achieve a value chain that will be  carbon neutral by 2030 by at least halving greenhouse gas emissions and offsetting the remainder.   In addition, Telia has mandated that its suppliers set science-based goals, and last year it was disclosed that 29% of the suppliers participating in  its supply chain emissions had already done so, with a further 21% in the process of receiving…

DIDWW, a global telecom operator that provides premium quality VoIP and SIP trunking services, has announced its latest integration with Zapier, a leading web-based automation platform. This partnership will enable DIDWW customers to automate their workflows using DIDWW SMS and Voice services and seamlessly connect to a huge variety of prominent business and productivity applications. Acting as an efficient translator between web APIs (Application Programming Interfaces), Zapier’s platform provides easy access to thousands of the most popular apps, such as Salesforce CRM, Google Sheets, Slack, Trello, WhatsApp, Telegram and Facebook Messenger. Zapier enables sophisticated and highly scalable interactions between tools and online services that would not otherwise communicate with one another. Customers can conveniently automate recurring tasks and business processes, thereby saving time and increasing productivity. Zapier’s integration with DIDWW’s SMS and Voice services offers customers a whole new world of possibilities. This solution enables non-SMS apps to…

The Federal Aviation Administration (FAA) has put forward a notice of proposed rulemaking (NPRM) that gives airlines an additional year, until February 1, 2024, to address faulty altimeters in their aircraft.    These altimeters, which measure an airplane’s height above the earth’s surface, are present on 7,993 planes registered in the United States. The FAA believes that 180 of these altimeters will need to be completely replaced, while 820 will need filters added to comply with the proposed modification requirement. This upgrade is expected to cost a total of $26 million.   The ruling is part of a settlement reached between the aviation and cellular sectors after AT&T and Verizon paid $69 billion for C-Band spectrum licenses. Airplane altimeters typically operate in the 4.2 – 4.4 GHz frequency, but certain altimeters cannot filter out 5G signals from the carriers’ spectrum in the 3.7-3.98 GHz range.   The FAA is therefore…

China Mobile and Ericsson have announced the launch of two energy-efficient 5G sites in China as part of their efforts to conserve energy and reduce carbon emissions. The Ericsson Smart Site offers new levels of quality assurance, the intelligent administration of various energy sources, full-stack real-time monitoring, and intelligent energy and service synergy.   The initial facility, located in Jiangsu Province, runs on the 700MHz frequency and emits no carbon dioxide. The second facility, in Guangdong, operates on the 2.6GHz frequency. Both locations employ Ericsson’s power system, which optimizes the usage of energy from solar, grid and battery sources to provide the most energy-efficient operation possible. The systems also include remote management capabilities using Ericsson Network Manager.   Energy conservation and renewable energy have become major technology trends in China. As China continues to prioritize energy conservation and carbon emission reduction, the partnership between China Mobile and Ericsson is well-positioned…

Canada’s merger court has ruled in favor of Rogers Communications and Shaw Communications in a major antitrust case, removing one of the final barriers to the merger of two of the country’s largest telecommunications companies. The decision follows a month-long hearing that included evidence from 45 witnesses and thousands of pages of documentation.   The merger of Rogers and Shaw has been in the works for almost two years and was always expected to face scrutiny from competition authorities. One key concern was the consolidation of the Canadian mobile sector through Rogers’ acquisition of Shaw’s Freedom Mobile. To address this, the companies pledged to sell Freedom Mobile to the smaller mobile network operator, Videotron.   After considering this concession, the Canadian Competition Tribunal ruled that the acquisition could proceed, provided that Shaw first completes the disposition of Freedom Mobile. The Competition Bureau had requested that the tribunal block the merger…