Global cloud communications platform Infobip has unveiled its groundbreaking product, Experiences, a generative AI-powered journey builder that empowers businesses to engage customers, foster loyalty, and accelerate growth. This innovative no-code platform offers organizations a comprehensive library of AI-powered journey templates tailored to their unique business needs, spanning from onboarding and engagement to retention and loyalty.
In a quantum leap for telecommunications, the emergence of 5G-Advanced next year is set to revolutionize user experiences and catalyze operator revenue growth. Unveiling at the 2023 MWC Shanghai, Huawei is geared to lead this evolution with its innovative capabilities and AI-empowered design. Pioneering 5.5G network solutions, the telecom giant intends to enhance services for a sprawling customer base spread over 260 5G networks worldwide. Close on its heels, is the seamless integration of cloud with the core network, creating intelligent entities of simple Internet-based objects, promising profound implications in IoT.
The shift towards automation in communication service providers (CSPs) is somewhat paradoxical: while advancing in efficiency, it risks diminishing vital human interaction. A recent study by Omdia underlines this predicament, indicating that despite chatbots’ growing usage, consumers predominantly favor human contact, especially when seeking resolutions. Meanwhile, emails emerge as the main channel for consumer engagement, a revelation challenging cost-cutting efforts that bypass burgeoning automation.
Delving into the realm of advanced AI, SK Telecom elevates its AI service ‘A.’, boasting features crafted around user preferences. The upgraded version introduces AI agents with unique personalities, promising each user a personalized experience. Working hand in hand with Microsoft’s Azure OpenAI, SKT’s AI capabilities now consist of a Large Language Model, designed to comprehend intricate conversation details for insightful dialogues.
Industry expert Jonny Parkinson illuminates the landscape of telecommunications mergers and acquisitions amidst economic shake-ups and global tensions. Despite a dip in deal-making activity, recent predictions suggest a strategic surge in the back half of 2023. Drawing upon the resilience of telecom firms in the face of change, Parkinson underscores the potential offered by technologies like AI and cloud computing to maintain competitiveness, even encouraging alternative structuring concepts and careful due diligence for prospective M&A targets.
KT Corp aims to generate $773.1 million by 2025 from AI-based services, investing $5.4 billion by 2027. Focusing on robotics, healthcare, and education, their AI improvements include AI contact centers, logistics services, customized care plans, and the AI Food Tag, emphasizing the company’s innovative approach.
BT’s Digital Unit achieves a milestone as the first telco to complete the EDM Council cloud assessment, paving the way for efficient data management and strategic cloud implementations while ensuring data protection and control.
EU Contemplates 5G Vendor Ban Amid Huawei Funding Debate The European Union is debating whether to ban certain companies from their 5G networks due to security concerns. Huawei, the company most affected by the potential ban, is receiving funding of around €3.89 million from the EU for research in areas like 6G, AI, and cloud computing under the Horizon Europe research program. Horizon Europe is the EU’s main research and innovation initiative, with a proposed budget of €12.8 billion in 2024. The EU is worried about member countries, especially Germany, being slow to restrict the use of “high-risk” vendors. Analysts suggest that stricter measures from Germany would greatly impact Huawei’s presence in Europe. Read the full article European Commission Targets Google’s Adtech Dominance with Statement of Objections The European Commission has raised concerns about Google’s control of the digital advertising ecosystem and issued a Statement of Objections against the tech…
As the EU deliberates banning “high-risk” companies from its 5G networks, Huawei receives €3.89 million in funding for research into 6G, AI, and cloud computing. With Germany’s position potentially sealing Huawei’s fate in Europe, the future remains uncertain.
The European Commission allocates $9.2 billion for R&D initiatives in telecoms and semiconductor sectors, targeting innovative microelectronics, 5G and 6G technologies. To support digital sovereignty goals, private investment of $15.5 billion and 56 companies are involved.
