Iliad, the French telecom operator, steps up to redefine Europe’s AI landscape, unveiling a Nvidia DGX SuperPOD, the first in Europe. Aimed for their Cloud division, Scaleway, it aims to accelerate AI services for businesses while securing a technological edge. Yet, questions on ROI and sustainability lurk amidst innovation.
Nokia intensifies focus on AI and machine learning enhancements with the advent of their new Open Innovation Lab in Dubai. This facility is set to target telecommunications operations in Middle East and Africa, potentially bolstering business for Dell and Hewlett Packard Enterprise. The lab’s agenda encompasses three key areas: cloud RAN collaboration, promotion of private wireless and industrial networks, and acceleration of AI-driven network automation. The lab’s existence could pave the way for increased productivity, overall network efficiency and novel revenue opportunities in the region.
The UK Competition and Markets Authority is charting the course for fair AI practices, guided by seven strategic principles. Their balanced approach, drawn from a diverse pool of inputs, aims to ensure competitive integrity and consumer welfare in the AI-driven market. The spotlight is on accountability, ensuring AI creators shoulder responsibility for their solutions’ implications. Additionally, advocating for consumer freedom in choice and flexibility, they aim to deter anti-competitive practices. However, who exactly should uphold the principle of transparency remains unclear.
Avaya, a global leader in customer experience solutions, today announced its participation at the 2023 edition of GITEX Global, where the company will illustrate how organisations can choose their own journey to delivering AI-powered customer experiences.
Metazoa pioneers AI in Salesforce with their Intelligent Assistant, enhancing administrative capabilities. HP wows with its Spectre Fold, a versatile $5,000 three-in-one device. Japan’s blockchain AI market skyrockets, set to grow by 24.2% CAGR thanks to government support, business adoption, and venture capital investments. Lastly, Emoji 15.1 introduces fresh icons, including headshakes, a phoenix, and more.
Discover how Belgium’s telecommunications giant Proximus has embraced 5G technology and AI-powered vision to resolve an age-old warehouse challenge – instantaneous inventory tracking. By using 5G-enabled drones, warehouse managers can have continuous oversight and control of stock levels. This advanced management system contrasts sharply with traditional methods of RFID tags and barcodes, that despite being effective, have notably limitations due to their laborious nature.
Netcracker’s GenAI Telco Solution, a revolutionary tool that leverages generative AI models to enhance telecom operations, promises to reshape customer experiences and streamline automation. The tool facilitates personalised interaction while anonymizing telecom data and is compatible with widely used GenAI models. Amidst privacy and security concerns, it offers a secure gateway to harness telecom data, promising to boost business value extraction and maximize productivity.
Enreach, a leading force in Europe’s rapidly growing converged contact solutions sector, has unveiled a groundbreaking analysis exploring the fusion of automation and AI-driven tools within customer service realms. Titled “The Emergence of Automation and AI for Customer Service,” this illuminating report is the brainchild of renowned industry analyst Blair Pleasant, the President of COMMFusion, a respected US-based market research and consulting firm.
IBM and Salesforce have unveiled a groundbreaking collaboration aimed at accelerating the worldwide adoption of Artificial Intelligence (AI) in Customer Relationship Management (CRM). Their partnership seeks to empower businesses across various industries to transform customer, partner, and employee experiences while ensuring the security of their data.
Leading cloud communication and contact center solutions provider, 8×8, Inc., has unveiled an enhancement to its Intelligent Customer Assistant platform, introducing voice-powered conversational AI. This addition augments the already robust conversational AI self-service capabilities of 8×8’s platform, enabling businesses to seamlessly deliver both straightforward and intricate experiences through digital and voice channels.
