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ARTIFICIAL INTELLIGENCE

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AI in VoIP
Market Trends

AI in VoIP. What are the possibilities?

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Artificial intelligence (AI) is currently one of the most talked-about and experimented-with technologies in practically every sector. Being amongst the most significant new technical advances, AI has major implications for Voice over Internet protocol (VoIP) and Unified Communications (UC). With its numerous capabilities, VoIP telephony is already transforming the communication capabilities of many businesses. However, when AI technology becomes an active participant, the efficiency and potential of this market will skyrocket. So, let us see how AI will revolutionize and influence VoIP, and how this technology will become an essential component in all corporate processes. How AI works in VoIP VoIP service providers are always adding new features to their VoIP services in order to attract consumers on both individual and business levels. With the inclusion of AI in communications, new market opportunities are anticipated to emerge. This is why AI has become an essential factor in several VoIP and…

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AI
Market Trends

Transforming telco businesses with AI

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Artificial intelligence is exerting its influence on almost every sector, including telecommunications. This technology has begun to add impressive new dimensions to many industries, accelerating the digital transformation. According to Tractica, annual investment in telecommunications AI software is expected to grow to more than $11.2 billion in 2025. The telecommunications industry is at the heart of technological growth and digital transformation. The industry is huge. 54 telecommunications companies are listed on the Forbes Global 2000 list. They account for more than $3.4 trillion in assets and almost $1.5 trillion in income in 2020. The potential of AI in the telecom industry is immense. By taking advantage of this technology, organizations can create supplementary revenue streams using business niches they had not even thought could be profitable. The demand for higher quality telecom services and a better customer experience grows. Therefore, service providers need to look for smarter, more powerful and…

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SK telecom
Telecom News

SK Telecom to work on AI solution for video analysis

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SK Telecom, the top mobile operator in South Korea, has teamed up with its security subsidiary ADT Caps Co. and local video management solutions company Innodep Inc. to develop an artificial intelligence (AI) solution to meet the growing demand for efficient and advanced video analysis services.   Under the agreement, the trio will develop services to effectively manage video surveillance systems in the private and public sectors of the growing local market. The ultimate goal of the partnership is to create real-time security services for the public and industry, while addressing existing defects in the video analysis systems, such as false alarms.   As the deployment of CCTV in the public and private sectors is expanding rather swiftly to enhance safety and security, SKT said the solution will increase cost-effectiveness and accuracy by optimizing its AI chip and algorithms. This solution will be linked to Innodep’s intelligent management platform and…

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Telecom News

Uniphore raises $51 million to add AI to call centers

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Uniphore Software Systems Pvt, a global conversational Artificial Intelligence (AI) technology startup based in Chennai, India and Palo Alto, California, has announced that it has raised USD 51 million in Series C funding led by March Capital Partners. The latest round was reinforced by Chiratae Ventures (formerly IDG Ventures), Sistema Asia, CXO Fund, ITP, Iron Pillar and Patni Family, amongst others. Uniphore’s new round is their largest funding so far, and marks “one of the most substantial funding rounds in the conversational AI sector.” This Indian startup promotes the use of the AI in call centers to bridge the gap between people and machines through voice, and aims to substantially innovate customer service, a market that is valued at USD 350 billion. According to the statement, the funds will be used to accelerate Uniphore’s go-to-market in North America, invest in research and development for the next wave of improvements…

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