CLOUD COMMUNICATIONS Archives | Page 5 of 7

Telecom News

VoIP operator DIDWW enhances the look of its SIP trunking platform

By Aiste Kryzanovske March 31, 2022

Designing the right systems and easy-to-use tools is the key element for creating a seamless customer experience. In light of this, DIDWW, a leading provider of premium quality VoIP communications and two-way SIP trunking services, has recently launched its redesigned and improved self-service user portal. This major update to the DIDWW User Panel is set to maximize a positive customer experience by featuring a new dashboard, an upgraded porting tool, enhanced SMS trunk administration, and more. The improvements to the SMS service will simplify management activities and allow DIDWW customers to better leverage the features of the platform, including voice and SMS functionality on the same phone number, which is unique to DIDWW in the cloud communications industry. One of the key elements of the telecom operator’s latest release is an upgraded porting tool. This advancement allows global carriers and enterprises to easily manage the entire porting process…

News Roundup

A quick roundup of the news in Telecoms | Week #49

By Aiste Kryzanovske December 10, 2021

Samsung to undertake a structural reorganization Samsung has announced yet another dramatic reorganization, this time separating the corporation into just two units: Device Solutions, which handles semiconductors, and the SET Division, which includes the mobile, consumer and television businesses. The reorganization looks to be strategic, indicating a change in focusing on the highly successful semiconductor market. Consolidating the consumer electronics and mobile companies should assist to streamline the company’s overall operations and improve synergies across the many sectors. Read more at: https://tinyurl.com/4e78wsfd AT&T to upgrade US Coast Guard network The Defense Information Systems Agency has selected AT&T to combine and enhance the US Coast Guard’s diverse data networks, awarding the company a $161 million, 11-year contract. AT&T will provide an IP-based Wide Area Network as well as ethernet, virtual private networking, private lines, fixed wireless, optical wavelength and commercial satellite connectivity to the Coast Guard. The contract was granted as…

Telecom News

Ericsson to acquire Vonage

By Aiste Kryzanovske November 25, 2021

Ericsson, a global networking company, has announced its plan to buy Vonage, a cloud-platform company based in the United States, for $6.2 billion. Ericsson is getting a more contemporary communications strategy with Vonage, which includes a cloud contact center, communications APIs, and a VoIP solution. The move reflects Ericsson’s growing attempts to join the enterprise market, with the goal of enabling these clients to take use of new services in addition to the high speeds enabled by 5G networks. This merger, though, is not about 5G. Ericsson is concentrating on Vonage’s communications APIs, which it hopes will allow it to access a global network of developers working on 4G and 5G technologies. Vonage is a cloud-based communications provider that allows clients to incorporate communications, such as voice, video, and messaging, into apps and products through its Vonage Communications Platform. Ericsson believes that Vonage’s cloud platform, which now serves…

Telecom News

Cisco unveils AR communications solution Webex Hologram

By Aiste Kryzanovske October 28, 2021

Cisco has released a sneak peek at its next-generation hybrid work collaboration tool. Webex Hologram is the industry’s first real-time meeting solution that combines feature-packed Webex meeting capabilities with immersive 3D holograms using augmented reality headgear. Webex Hologram is a solution that will add augmented reality to the company’s collaboration platform. Webex Hologram claims to produce lifelike, real-time holograms of actual people when used with AR headsets like Magic Leap and Microsoft HoloLens. This innovative technology provides a “1 to many” presenter experience, which allows for remote involvement from several users. In contrast to other services that restrict usage to fixed angle views, all users can now concurrently enjoy a multi-dimensional experience. The presenter may communicate using both physical and digital content using Webex Hologram, allowing participants to co-create and actually interact. Jeetu Patel, executive vice president and general manager, Cisco Security and Collaboration, commented: “Webex Hologram…

Telecom News

DIDWW now offers local SIP trunking coverage in 40 countries

By Aiste Kryzanovske October 21, 2021

Telephony services and VoIP have become inseparable over the last decade. A major contributor to this has always been SIP trunking, due to this solution’s cost-effectiveness, flexibility and ability to scale without any geographical constraints. DIDWW, a leading global provider of premium quality two-way VoIP and SMS communications, continues to enhance its powerful SIP trunking service by adding local termination in Slovakia, Norway, Albania, Panama, and Argentina, thereby expanding coverage to 40 countries. This solution, an excellent replacement for traditional telephony, is delivered over a private, global IP network, offering virtually unlimited call capacity and flexible SIP trunk settings, allowing customers to make truly local calls. DIDWW has developed its SIP trunking solution to assist companies of any size in expanding their local or international business communications. Being exceptionally secure and reliable, this service guarantees a high level of audio quality and even provides emergency calling in certain countries.…

Top 10 cloud PBX providers

By Aiste Kryzanovske October 11, 2021

With more and more companies looking to gain flexibility, scalability and achieve growth, cloud-based PBX providers are becoming increasingly popular as the top choice in communication systems. The PBX virtual phone system is secure, convenient and reliable, making it a great choice for businesses. Because no physical hardware is required, it is economical, easy to scale, has plentiful features, a wide range of integration possibilities, and takes very little time to set up. If you have decided that a cloud PBX is what your business needs, this summary lists the top 10 hosted PBX providers to help you find the right choice for you. phone.systems™ is a scalable, feature-packed and fully integratable cloud telephony solution for businesses of all sizes. This platform is designed to seamlessly interconnect with any service provider without the need for hardware or software to be purchased or maintained. The phone.systems™ unique and easy…

Telecom News

A quick roundup of the news in Telecoms | Week #17

By Aiste Kryzanovske April 30, 2021

Telefonica reveals a new rebrand Telefonica has announced its new rebrand at the company’s annual general meeting. The company also reelected its Chairman and CEO Jose Maria Alvarez-Pallete to its board for a further four-year term with increased backing from shareholders. The newly refurbished design will be used in the company’s brands under the Telefonica name, but will not replace the Telefonica-owned consumer-facing identities O2 and Movistar. According to the company, the new logo reflects extensive restructuring efforts started in 2019 and is reminiscent of the 1984 logo that also resembled the letter T made-up of small circles. Read more at: https://tinyurl.com/34hwm3ve AT&T gifts boost in fiber speed to its customers AT&T has announced that it is giving its customers a free increase in fiber speeds. The company is increasing its access speeds from 100 Mbps to 300 Mbps, and 300 Mbps to 500 Mbps respectively. The company will continue…

Telecom News

DIDWW enables custom billing cycles for efficient DID number management

By Aiste Kryzanovske April 6, 2021

The global telecommunication services provider, DIDWW, is committed to continuous improvement and is always pushing the boundaries to enhance the customer experience. The company has announced an expanded feature set for its cloud communications platform, which now includes a “billing cycle” capability. This highly useful feature allows customers to set the specific number of billing cycles before their DID subscription expires, making inventory administration convenient and easier to plan ahead. By taking advantage of this new feature, customers will be able to manage their DID numbers in a more efficient and productive manner by customizing and automating the ordering process to fit any use-case. The DIDWW self-service portal offers an easy way to order, configure and manage virtual numbers in real-time. The latest update to this platform is a perfect example of how to simplify the DID management process and enhance business productivity. The company continues to add innovations to the user…

Telecom News

Verizon teams up with Genesys Cloud

By Aiste Kryzanovske February 25, 2021

Verizon Business has announced the addition of Genesys Cloud as part of its global customer experience and contact center offerings. Together with Genesys, the company is able to offer its business customers a cloud-based contact center solution. Genesys Cloud will provide businesses with access to the Verizon network and include a contact-center-as-a-service solution to communicate with their customers. The Cloud-based Contact Center as a Service from Genesys enables businesses to deliver a customer experience (CX) that is top class. The solution is delivered on an end-to-end, cloud-based remote access platform that takes advantage of Verizon’s network. In addition, the Verizon Business customer experience portfolio includes Genesys Engage subscriptions, that provides a passage from on-premises to hybrid cloud and public or private cloud deployments. Furthermore, because contact centers rely on digital, primarily remote operations, Genesys Cloud will allow remote agents to take advantage of all the capabilities the contact…

Telecom News

Atos and RingCentral launch Unify Office in the UK

By Aiste Kryzanovske February 2, 2021

The French international IT services and consulting company Atos has announced the first release of Unify Office (UO) in the UK. This initiative is a combined effort with RingCentral, a global provider of cloud communications, collaboration, video conferencing and contact center solutions. This announcement follows a similar US rollout earlier in January. Unify Office is a cloud team collaboration and communications service provided by Atos Unify together with RingCentral. Unify Office delivers all features required by present-day team members, in one place, on any device, and from anywhere. Unify Office enables businesses to easily communicate and collaborate with best-of-class voice, video and team messaging functionalities. This can be done from anywhere and using any device by means of a single enterprise solution. By using Unified Office, customers can move from traditional on-premises telephony systems to Unify Office under RingCentral at their own pace, while continuing to use…