NATO’s HEIST initiative enhances global internet resilience by integrating subsea cables and satellites, aiming to safeguard against data traffic disruptions. GoTo harnesses generative AI to improve customer experiences, while China Unicom and Huawei launch a 5.5G network in Beijing, and Swisscom and Nokia deploy a nationwide drone network in Switzerland for safety and industrial monitoring.
GoTo’s new AI-powered scam detection feature aims to protect users from rising remote support scams. Freedom Fibre secures funding for rural fibre rollout, Openreach extends network, but low uptake rates pose challenges.
Anritsu’s MasterClaw Service Assurance is now validated on Red Hat OpenShift, enhancing its cloud-native benefits. Aryaka expands its network with a new PoP in Madrid. DRFortress and Megaport have partnered to launch a new public cloud on-ramp solution.
GoTo’s Miradore Premium+ is a new subscription tier designed for growing businesses, offering enhanced MDM capabilities. CallTower introduces CT Text with MMS and SMS features in Cisco Webex. NGMN’s report underscores the necessity of industry-standard measures for tracking energy consumption in virtualized mobile networks. Casa Systems is selling its Axyom business to Lumine Group and its cable interests to Vecima Networks due to reduced capital spending.
Enterprises are increasingly using AI and ML across sectors like pharmaceuticals, finance, tech, and agriculture. Nitel acquires Cleveland-based WAN Dynamics with backing from Cinven. NordVPN expanded to 111 countries with 6,200 servers. GoTo unveils AI-driven upgrades and 60+ features, prioritizing streamlined IT management and communication.
GoTo, a trailblazer in communication solutions, has introduced a groundbreaking feature named AI Chat Analysis within its Contact Center platform, enhancing the realm of customer service with advanced AI capabilities. This innovative add-on promises to reshape the way customer service supervisors and analysts understand and interact with customer inquiries.
GoTo, the company known for simplifying IT management, support, and business communication with its flagship products GoTo Resolve, Rescue, and GoTo Connect, has announced an array of nearly 40 new features across its product portfolio. As part of the company’s tri-annual release cadence, these latest additions aim to provide customers with enhanced capabilities for managing, securing, and connecting their businesses with ease.
GoTo introduces over 30 new features GoTo has revealed over 30 new features across its IT management, support, and unified communications solutions. The new features include GoTo Resolve and Zendesk connectivity for remote support sessions and automated session tracking. Also, Rescue and Google Translate integration, GoTo Customer Engagement, and OpenAI’s ChatGPT integration to produce custom content. Other additions include enhanced call statistics, a centralized security dashboard, and customized surveys. The new features are intended to help consumers and IT teams save time and money while boosting productivity, usability, and the customer experience. Read the full article. Virsae and Hammer team up for a 360-degree cloud contact center experience Virsae and Hammer have collaborated to introduce Outside In – Inside Out, a 360-degree consumer and agent experience solution for contact centers. The service delivers a unified view across on-premise, cloud-based, and hybrid infrastructures, allowing network readiness evaluations, customer journey discovery and…
GoTo, a supplier of IT management, support and corporate communication services through its flagship products, has announced GoTo Customer Engagement. This multi-channel solution combines GoTo Connect’s telephone system and customer communication tools, analytics and digital platform to help organizations reach a larger audience and build their business. By providing a single, user-friendly inbox for handling different communications channels such as phone, SMS, webchat and social media, this solution enables organizations to engage with consumers more effectively. This service enables businesses to contact their consumers wherever they are, increasing the likelihood of a response. Businesses may interact more effectively with GoTo Customer Engagement by including webchat, social media and SMS into their channel mix. The system is simple to implement and operate, making modernizing company communications a breeze. The shared inbox also enables several team members to handle customer inquiries and respond to queries and comments swiftly, regardless of…
T-Mobile’s data breach affected 37 million customers A major data breach impacting 37 million T-Mobile users has been revealed. The hack, which was discovered on January 5th, is thought to have started on November 25th, 2022. An application programming interface (API) was taken advantage of by a hacker to attain unauthorized access to client data. The breach allowed access to names, billing addresses, emails, phone numbers, dates of birth and T-Mobile account numbers, but did not reveal payment card information, social security, tax, driver’s license, or other government-issued ID numbers. Read more at: https://tinyurl.com/mtsr7tkm Microsoft makes a multibillion-dollar investment in OpenAI Microsoft has made an undisclosed multibillion-dollar investment in OpenAI, the developer of the popular artificial intelligence service ChatGPT. This expenditure is Microsoft’s largest bet on AI technology to date. The AI platform will be used with a variety of consumer and commercial products, including Office software and the Bing…
Deutsche Telekom named the most valuable brand in Europe The Brand Finance Global 500 has rated Deutsche Telekom (DT) the most valuable brand in Europe, bringing it up six places to 11th overall. The company ranks second amongst worldwide telecoms, trailing only Verizon and ahead of AT&T. Only Samsung, the Industrial and Commercial Bank of China and TikTok break the US company’s dominance of the top 10 most valuable brands in the world. Read more at: https://tinyurl.com/57u59bbw e& increases stake in Vodafone to 12% In recent years, Vodafone has suffered financial setbacks and investors have pushed the corporation to make adjustments and restore its fortunes. e& (previously Etisalat), one of Vodafone’s investors, has purchased a nearly 10% share in the company for £3.3 billion and has since steadily raised its stake to 12%. The transaction will provide e& with considerable exposure to a global leader in connectivity and digital services,…
