RingCentral, a US-based provider of high-performance cloud communications and collaboration solutions for businesses, has announced a new high-volume and fully integrated SMS service that allows businesses to send SMS messages and updates to their customers promptly and seamlessly. Developers can build custom applications by using the Application Programming Interface (API) that interfaces with RingCentral’s business communication platform. RingCentral also provides a service with pre-built applications that can be obtained from the RingCentral App gallery. By using RingCentral phone numbers for bulk SMS messages, companies can send one-time messages or bundle requests. In addition, the company supports message insights, such as status, logs, storage and analysis for more progressive compliance. The API also permits RingCentral customers to use SMS for services such as mass marketing, automated messaging, customer surveys, chatbots, two-factor authentication and one-time passwords. The API is currently in beta version and available as part of RingCentral’s…
The international IT and telecommunications company Infobip announced the launch of its new omnichannel customer engagement platform, Moments. Infobip provides a global cloud communications platform that enables companies to create a connected customer experience at all stages of platform usage. The new Moments platform will allow brands to better understand and reach the modern consumer in the digital age. It also promises to provide a sense of human touch to digital communications by supporting personalized messaging and creating smart automated trips through a nationwide omnichannel customer engagement hub. The service is designed to create a sincere connection between people through relevant content obtained from important customer information analysis, including their interests and activities. Moments uses Infobip’s first mobile telecommunications legacy to allow marketers to build long-term relationships through its extensive portfolio of channels, which include WhatsApp, Facebook Messenger, Viber, Line and other chat apps, as well as SMS,…
New Jersey, US-based Synchronoss Technologies has announced that it is working with a new joint venture formed by the four largest mobile operators in the United States – AT&T, Sprint, T-Mobile and Verizon – to speed up the delivery of an advanced mobile messaging service to consumers and businesses in all four mobile networks. The US tech giants have recently launched Cross Carrier Messaging Initiative (CCMI) and will cooperate with cloud, messaging, digital and IoT product specialist Synchronoss to offer a compatible Rich Communications Services (RCS) application to Android devices in 2020. This platform, based on the RCS standard that was developed together with technology partner WIT Software, can create a messaging ecosystem that allows consumer brands to attain a new level of engagement. The solution can also help meet the growing demand for content rich, personalized interactions through messaging communications, Synchronoss said in a press release. The company…