SK Telecom’s recent interest in burgeoning AI companies, especially in the AI Contact Center specialist, Persona AI, is undeniable. The partnership aims to revolutionize customer service through AI technology, reducing wait times and providing 24-hour service. However, challenges remain as AI tries to match the human knack for voice recognition and interpretation. SKT and Persona AI also plan to venture into voice recognition kiosks and voice-activated robots, capitalizing on a rapidly growing market.
Latest Posts:
- How can VoIP improve customer support?
- A quick roundup of the news in Telecoms | Week #19
- BT Secures $70 Million Contract to Enhance IT Infrastructure for South West Police Forces
- Three UK Reports Quarterly Growth Amid Merger Talks with Vodafone
- Alianza Launches CLOUDEDGE to Accelerate Cloud Transformation of Legacy Voice Communications
- Microsoft and Biden Unveil Data Center Investment in Wisconsin
- US Government to Fund New Institute for Semiconductor Digital Twins
- AT&T Completes Sale of Cybersecurity Division to LevelBlue
- Cummins Partners with Verizon for Advanced Wireless Networks
Tag